Pros: HOTEL CHECK IN STAFF (FAY) OUTSTANDING. GOOD BREAKFAST .
Cons: VERY BAD AREA . WOULD NOT WANT TO GO OUT AT NIGHT . LIMLITED PARKING
8.8
Mm
Excellent
young couple
09-16-2016
Pros: Breakfast was excellent for the variety and freshness! Large screen tv.
Cons: No Ice machine on second floor
9.6
Riel
Exceptional
family with young children
09-06-2016
Pros: I liked that you guys had free cookies and milk at 7pm. Kids loved it. Also that you upgraded our room for free.
Cons:
8.3
Kevin
Very Good
review category group of friends
09-06-2016
Pros: Very nice friendly feeling from all of the staff, great breakfast selection, clean pool and jacuzzi
Cons:
9.6
Jessica
Exceptional
review category group of friends
09-03-2016
Pros: Pillows were awesome!
Cons: Everything was great
10.0
Rita
Exceptional
family with young children
08-19-2016
Pros: Overall, great location to our activities, staff and room were excellent.
Cons: Pool area was extremely hot and strong smell of chlorine. Spa pool seemed to be dirty as there was a brown tinge to the water.
8.8
David
Excellent
solo traveller
08-08-2016
Pros: The breakfast is always great. The bed are the best with the two choices on the pillows.
Cons:
9.6
Rebecca
Exceptional
mature couple
08-04-2016
Pros: Alexis was great at helping us with any questions and extending ou stay. All other desk clerks were very nice too
Cons:
7.9
Linda
Good
solo traveller
07-31-2016
Pros: Good customer service
Cons: Tacoma area
10.0
Doris
Exceptional
family with young children
07-14-2016
Pros: Front desk personnel were outstanding and the activities for kids at the pool were excellent.
Cons:
5.8
Rebecca
Okay
family with young children
07-06-2016
Pros: The staff was friendly and the breakfast had lots of choices.
Cons: Needs some general maintance huge stains on carpets in rooms and the wall and doors looked very dirty.
5.8
Howard
Okay
mature couple
07-05-2016
Pros:
Cons: Staff would not generate a new key for my wife when the original key was inadvertently
taken with me to Seattle where I had gone on business. The staff rudely dismissed her request saying that they had no record of her staying in the room and implying she was asking something improper. It was the suggestion that she was somehow improper
that was most disturbing and which should be addressed by your corporate management.
We are awaiting your response.
thank you
Howard Williams,MD
Dana Williams, MD
8.8
Lucrecia
Excellent
family with older children
07-03-2016
Pros: We were checked in by Alexis who went above and beyond in terms of hospitality. She gave us the same level of service that we have experienced at 5 star resorts. She was the only person at the desk and handled every customer with the same level of patience, courtesy and warmth regardless of their personalities and attitudes. Alexis made our stay better than we could have expected. Thank you Alexis!
On another positive note the breakfast offered a lot of different options. Everything from oatmeal to pancakes to yogurt and cereal. There was something for everyone.
Cons: The hotel is a little run down. They should not put people without pets in rooms that have been used by travellers with pets. Although sanitized, one could still smell that familiar dog smell that is not pleasant to those of us who do not care for that smell.
6.7
Krista
Pleasant
family with young children
07-02-2016
Pros: The pool, friendly customer service and room was small but still a very nice room.
Cons: The parking was a real challenge. The entrance is hard to get into and there is no parking available because their parking lot is connected to a mini mall type complex.
8.0
Diane
Very Good
Family with Teens
05-31-2016
Pros: Location was fine, room was clean and well laid out, breakfast was very good and plentiful, price was right, staff (for the most part) was helpful, parking was free.
Cons: Special offer on door tag was not honored until I pointed out discrepancy to higher staff. I was told door tag was not correct but they would give me the points anyway. Seems very unprofessional to not work out offer before putting it on door tag.
4.2
Russell
Disappointing
family with older children
05-31-2016
Pros: King bed was comfortable but our teens were not comfortable.
Cons: Our room we reserved with booking was not available upon check in. Very disappointed! We booked a queen deluxe room with two queen beds and a couch, see our booking pic vs what we got. We were squished into a king room with a pull out couch and roll away bed both of which were very uncomfortable. Two teens and two adults. No reduction to our rates and nothing done by the hotel. Infact we were treated as less than customers since we booked "with a third party". Also one washer and one dryer for the entire hotel.
10.0
Man
Exceptional
mature couple
04-19-2016
Pros: thanks
Cons:
4.2
Shawn
Disappointing
review category group of friends
03-05-2016
Pros: The breakfast was good.
Cons: The staff was begrudging, at best. I shouldn't feel like you're doing me a favor, letting me stay there. It's clean, but smelly. The employees smoke immediately outside the front doors, which comes in, not only the front doors and into the lobby, but wafts up to the rooms via the open windows.
8.8
Kenneth
Excellent
mature couple
02-25-2016
Pros: Room was good. Breakfast could be better but not bad.
Cons: The smoking right in front of entrance.
7.5
Linda
Good
mature couple
02-17-2016
Pros: Breakfast was wonderful!
Cons: Parking was little awkward.
5.8
Dawndi
Okay
mature couple
02-16-2016
Pros: Bed was comfortable
Cons: The fact that booking.com said we would have a jacuzzi in our room and the hotel wasn't able to accommodate
6.7
Nancy
Pleasant
young couple
02-03-2016
Pros: Spa bath and bed were nice and comfortable. They offered free cookies and milk at 7pm in the lobby which was nice. Breakfast was ok. They had some egg and cheese omelet and turkey sausage. Pancakes were not good.
Cons: I forgot somethings at the hotel and when I called back two days later they said there was not anything left behind. I know for a fact that I left my items there.
4.2
Kenneth
Disappointing
mature couple
01-29-2016
Pros: the second room that I was given.
Cons: Bed Bug in first room.
10.0
Lindsay
Exceptional
young couple
01-16-2016
Pros: The hotel is very pretty and clean. The staff were very friendly and helpful. Breakfast was very good also. I would definitely stay here again.
Cons: The location was perfect for where we needed to be but that part of town didn't seem to be the best.
9.2
Sara
Wonderful
mature couple
12-15-2015
Pros:
Cons: My husband and I were told there was a $150 EXTRA charge on top of the $150 that paid for the room. The extra $150 was NOT mentioned when I booked the room. Maybe someone should mention that when the rooms are booked.
9.6
Daniel
Exceptional
solo traveller
11-18-2015
Pros:
Cons: I think the breakfast could be improved. Plastic cutlery and plates are a low quality thing that clashes with every thing that is well done.
9.2
Rick
Wonderful
solo traveller
11-06-2015
Pros:
Cons: Location
6.3
Shepbent
Pleasant
solo traveller
10-14-2015
Pros:
Cons: Not. In a great area.
10.0
Brian
Exceptional
solo traveller
10-13-2015
Pros: Friendliness of staff and room comfortable and clean.
Cons:
7.1
Karen
Good
solo traveller
10-13-2015
Pros:
Cons: my internet would not work. Staff aware. 20% taken off.
10.0
Bonnie
Exceptional
mature couple
10-13-2015
Pros: Friendly staff, comfortable clean room
Cons: Breakfast not the best. Coffee good.
10.0
Michael
Exceptional
mature couple
10-06-2015
Pros: Staff was very friendly, breakfast was super and room was clean and very nice.
Cons: Did not like soft pillow would have preferred 2 firm ones instead.
10.0
Kelly
Exceptional
solo traveller
09-18-2015
Pros: Very clean, great amenities, well maintained, well laid out.
Cons:
9.6
Shiouyu
Exceptional
family with older children
09-12-2015
Pros: Friendly clerks,
Clean, feel comfortable.
Cons:
7.1
Courtney
Good
family with young children
09-11-2015
Pros:
Cons: The fridge in our room was scary loud in the middle of the night
10.0
Vancouver_island_guy
Exceptional
family with older children
09-04-2015
Pros: Great value for the Family - actual 2 bedroom with 2 full bathrooms. Great for our Family of 5. Breakfast included too! quick dip in the indoor pool before bed made for a restful night. Close to the I-5 as well.
Cons:
9.6
John
Exceptional
mature couple
09-02-2015
Pros: The hotel was extremely quiet, not only in the room but the lobby, elevator and hallways. I was really pleased about that! The mattress was extremely comfortable, and the bathroom was a very generous size. We took advantage of the free breakfast, which was delicious and bountiful.
Cons: Probably not the most glamorous location in town, but it is close to many business, restaurants and I-5 access.
10.0
Fernando
Exceptional
family with young children
08-19-2015
Pros: Friendly staff very good place to stay.
Cons:
4.6
Kankana
Disappointing
family with young children
08-10-2015
Pros: Bed was comfortable
Cons: The pool was dirty the first day we went for swimming. It was cleaned the next day. Even after cleaning there was dirt in it. Breakfast was not good.
5.8
Gayle
Okay
solo traveller
08-08-2015
Pros: Frankly my issue was more with booking .com
Cons:
7.1
Stephanie
Good
review category group of friends
08-04-2015
Pros: Room design was perfect, quiet, spacious room and bathroom. Had a long day of driving and had the friendliest lady check us in and answer our questions!
Cons: Small parking lot, fitness room equipment falling a part. Small elevator.
10.0
David
Exceptional
family with young children
07-14-2015
Pros: Everything. Staff very enthusiastic.
Cons: WiFi sometimes didn't work. This is my only criticism.
9.2
Linda
Wonderful
mature couple
07-09-2015
Pros: Staff very nice. Customer service great.
Cons: Very nice motel but I don't think you should have coffee pot in restroom very unsanitary. Didn't use for that reason. Staff wonderful.
10.0
Diane
Exceptional
review category group of friends
07-07-2015
Pros: Convenient location & easy free parking
Cons:
8.8
Jason
Excellent
family with young children
07-07-2015
Pros: Nice staff, free wifi, decent breakfast
Cons:
9.6
John
Exceptional
review category group of friends
06-23-2015
Pros: AC worked, black out drapes, great pillows
Cons:
8.3
Song
Very Good
solo traveller
06-22-2015
Pros: service is ok.
Cons:
10.0
Kevin
Exceptional
review category group of friends
06-21-2015
Pros: In town for US open golf. Staff had necessary information even had complimentary Arnold Palmer drinks every day!
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