Some larger rooms on the backside of the hotel overlook a small lake.
Smoke free premises. 79 units. 4 stories, interior corridors. Accessibility (Call).
Cons: Location was very sketchy. Pool area had no towels and was not too clean.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location just a short drive from the Puget Sound and downtown.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Friendly staff, good breakfast choices, and convenient location.
Cons: the room keys didn't work very well. Had to swipe them many times to get the door open.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Hotel Employee at the front desk was amazing! What a compliment to the staff at Holiday Inn Express. The room was wonderful, the bed was comfortable and everything was up to expectations. Definitely stay there again.
Cons: Nothing!
3.0
Anonymous
Poor
08-11-2017
Pros: The staff was kind, greeted us with a smile and was helpful.
Cons: This hotel is in shady part of Tacoma, the parking lot is shared with pawn shop, check cashing and other businesses that attract loitering of desperate people. I felt scared in fear of leaving ANYTHING in my car, coming back late or being alone outside.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great room 106 - room was in the back corner of building away from traffic street. View of a pond was nice! Room was very clean and everything in the room I needed. the staff desk person - She was very helpful! I would stay here again.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Indoor pool
Cons:
5.0
Anonymous
Fair
08-11-2017
Would not want to stay...
Pros:
Cons: There was a bath tub/jacuzzi right in the bedroom. the chest of drawers made a slight noise each tim we walked by maybe the door was loose; the breakfast was not all that great...
8.8
Anonymous
Excellent
08-07-2017
Hotel located on freeway exit,...
Pros: Clean room, a really comfortable bed and nice toiletries.
Cons: Young woman desk clerk was unsmiling and not in the least helpful. Male night clerk was the complete opposite. So helpful and polite. We came back late to hotel after a concert and we were looking for food options and he made recommendations.
9.6
Anonymous
Exceptional
08-04-2017
Great stay!
Pros: i book this room for my children to stay while visiting their brother in Tacoma. they loved it! And after i booked i had a question. When I called the hotel, the person was very helpful and extremely nice. I will stay here when my husband and I visit my son!
Cons:
9.6
Anonymous
Exceptional
08-01-2017
Relaxing and comfortable
Pros: Staff were friendly, accommodations clean and quiet, and breakfast choices were great.
Cons:
10.0
Anonymous
Exceptional
07-30-2017
Excellent hotel, install shower curtain...
Pros:
Cons: Cubed shower curtain is designed to give more shoulder room at the middle of the shower which would be great. But it was mounted to the wall further into the shower so that the widest point is no wider than the straight shower curtain. Defeated the whole purpose of a curved curtain rod. Installer didn't understand.
8.3
Anonymous
Very Good
07-26-2017
Clean, comfy, basic hotel
Pros: Great basic hotel and value for the money. Clean, comfortable - surprisingly quiet. Many people were attending a concert that night but I didn't hear any noise in the middle of the night when they came home.
Cons: I wanted to stay in town but all hotels were sold out. The location wasn't the best for me, but it was accessible - had restaurants nearby if you didn't have a car.
10.0
Anonymous
Exceptional
07-25-2017
It was a great experience.
Pros: The beds are very comfortable, the personnel is extremely friendly and helpful.
We all enjoyed our stay.
Cons: The room key card was not always working properly.
4.6
Anonymous
Disappointing
07-16-2017
Not worth the money.
Pros: The contential breakfast.
Cons: No screens on window. Dust in air-conditioned vent,Jacuzzi too far from. TV to view,remote to TV not working properly. No romantic music to play.
9.6
Anonymous
Exceptional
07-11-2017
Perfect place to stay, thank...
Pros: Started at the front desk with Cassie. Amazing. We had a terrible experience at another hotel and went immediately to the holiday inn express. Could not have been more pleased. Very accomadating, super clean and extra comfortable. Great amenities, great view of the lake from our room. Everything was perfect!
Cons: Nothing bad to say at all!
8.3
Anonymous
Very Good
07-11-2017
Very good
Pros: Friendly staff, clean room
Cons: Indoor pool was dirty
7.9
Anonymous
Good
06-28-2017
In town for a concert
Pros: Room was large; had complementary, warm cookies upon check-in, the pool was over-chlorinated, hallways were wuiet, even on weekends
Cons: "Incidental charge", on my CC based on percentage of the rooms'cost remains on for up to a week ! Regardless of whether you had a charge
7.5
Anonymous
Good
06-20-2017
Good stay, reasonable cost.
Pros: Nice beds, convenient breakfast, clean pool area, free parking.
Cons: Early check in wasn't available. I requested weeks ago and was never contacted by reps. When I inquired about early check in, a woman at the front desk said that there were no rooms available, which I did not believe because there were no housekeepers in the halls
9.6
Anonymous
Exceptional
06-19-2017
A home way from home.
Pros: The beds and pillows were very soft and comfortable. The staff provided cookies in the evening that was an added treat, coffee was available all day and the breakfast was outstanding especially the pancakes. The staff was some friendly upon arrival and the meet our every need need we had our daughter and grand-kids that were staying at the property as well we all enjoyed the hospitality.
Cons: Nothing!
10.0
Anonymous
Exceptional
06-11-2017
Exceptional
Pros:
Cons: I prefer scrambled eggs
7.9
Anonymous
Good
06-10-2017
Good
Pros: NO comment
Cons: No comment
5.0
Anonymous
Fair
06-03-2017
Wouldn't recommend staying here
Pros: The bed was extremely comfortable
Cons: We got there and we were supposed to have a ground floor room with 2 beds we only had 1 bed. The girl told us to call booking because they didn't have anymore rooms left and that I would pay booking not the motel directly. Also I was going to pay cash for the room and they didn't even ask us they just went ahead and charged our card before we even woke up. So myself and booking talked then booking called the motel and within 5 minutes we got a new room still on the 4th floor. The neighborhood was not safe we had 3 incidents 2 at the motel 1 at the grocery store next door although they did get security right away. Our girls were 16 and we didn't even feel safe for them to be alone. There was lipstick kisses all over the room from the doors to the walls to the curtains.
5.4
Anonymous
Fair
05-29-2017
Probably won't visit again for...
Pros: Room was spacious and nice.
Cons: If you looked too closely at the details you'd see the poor quality. Also, the bed was way too soft and not enough bedding like blankets were provided. The worst part was hearing sirens all night long. We were lucky to be on the 3rd floor in a corner room so it was fairly quiet. However, if I was in the bathroom I could hear people in the hall and in the next room.
10.0
Anonymous
Exceptional
05-25-2017
Comfortable and great proximity to...
Pros: Nice breakfast. Great staff. Comfy beds.
Cons: There were signs everywhere about locking your car and removing all valuables so we had to bring all of our bags in. They gave us a handicap accessible room so the shower was a little weird.
9.6
Anonymous
Exceptional
05-22-2017
Exceptional
Pros: The bed was good and so were the eggs
Cons:
9.6
Anonymous
Exceptional
05-21-2017
Repeat stays for a reason
Pros: I've stayed at this Holiday Inn Express the last 3 times I was in Tacoma. The front desk personnel have been very helpful. Rooms are spacious, bed very comfortable, nice sized refrigerator and microwave and the 42" flat screen TV awesome. The breakfast is very good with many options. I will continue to stay here during future visits.
Cons: Could find no issues.
7.5
Anonymous
Good
04-21-2017
Great place to stay and...
Pros: Great beds. Nice location and attractively maintained
Cons:
9.6
Anonymous
Exceptional
04-20-2017
Convenient and usual ihg standard.
Pros: Close to the i5, malls, warehouses and just a short drive into Tacoma. You know what standard you are getting.
Cons: Bathroom layout was a little odd, with just a bath/shower and toilet wash basins were located in the main room.
10.0
Anonymous
Exceptional
04-09-2017
delightful stay!
Pros: The bed was luxurious and clean! The hot tub was awesome!
Cons: wet feet on the marble-like floor was slightly worry-some. Didn't want to slip or have others slip.
9.6
Anonymous
Exceptional
03-27-2017
Excellent place to stay. You...
Pros: Mattress and pillows were fantastic. Bathroom was very clean
Cons: Carpet looked like it could have been a little cleaner.
8.3
Anonymous
Very Good
03-14-2017
Very good
Pros:
Cons: M
10.0
Anonymous
Exceptional
03-13-2017
Come relax
Pros: Great service and relaxing atmosphere
Cons:
9.2
Anonymous
Wonderful
03-12-2017
We had an awesome time...
Pros: I loved the staff.. So friendly. Same people working each day made it nice.
Cons: The pool and hot tub area was outdated and almost looked dirty.
10.0
Anonymous
Exceptional
02-24-2017
A good night sleep
Pros: Closeness to restaurants and breakfast in the morning was great
Cons: Hot tub was broken wished it was working
10.0
Anonymous
Exceptional
02-16-2017
Exceptional
Pros: Breakfast was amazing
Cons:
10.0
Anonymous
Exceptional
02-05-2017
Wonderful staff great place felt...
Pros: We had booked for five days was only able to stay two days. We had a great time and tell my friend had an accident in Seattle and was in ICU for 15 days couldn't get a refund for the last three days
Cons: Second day into our trip my friend fell and was in ICU for 15 days I couldn't get a refund on the last three because I had booked through a third-party my friend ended up dying in Seattle where from Utah it would've been nice to get the refund back for the three nights that we didn't stay Because I had to stay in ICU with her
9.2
Anonymous
Wonderful
01-30-2017
Superb
Pros: Quiet
Cons:
8.3
Anonymous
Very Good
01-15-2017
Good place to be for...
Pros: The staff was super friendly! It was great location for everything we wanted to do!
Cons: The room was a little dirty. It could have used a clean up before we got there.
3.8
Anonymous
Poor
12-31-2016
Save your money and sleep...
Pros: The room was clean and spacious.
Cons: Very poor area kept up all night by people "cruising" and sirens going by. Very well used bed and pillows. Extremely uncomfortable. Ended up packing up and leaving around 3:30 am. Slept the rest of the night in my truck, in the bass pro parking lot. Sadly it was way more comfortable.
10.0
Anonymous
Exceptional
12-14-2016
Weekend get away
Pros: The late breakfast.. staff was nice. And the cookies at the front desk
Cons: The toilet was a lil stopped up
9.6
Anonymous
Exceptional
12-05-2016
Very nice
Pros: The at the front desk were awesome
Cons: No complaints
7.5
Anonymous
Good
12-05-2016
Good
Pros: Nice hotel kids loved the swimming pool and good hot breakfast, eggs pancakes etc...
Cons: Room was older but still a few years out from remodel, bed was great
Pros: Breakfast was great and the check in staff was wonderful.
Cons: Area of town was very sketchy. Had my two young boys with me and did not feel safe. Paid a lot of money for an average room. If it hadn't cost me so much I would have found a different hotel.
9.2
Anonymous
Wonderful
10-25-2016
Amazingly Awesome, will be back!
Pros: The staff was wonderful, and the lobby and hallways were always clean, and the breakfast buffet was constantly well stocked. I am very impressed and will be back to Holiday Inn Hotels !
Thank you
Cons: I didnt like Leaving so soon.
8.3
Anonymous
Very Good
10-18-2016
Very good
Pros: Staff was great
Cons: Location was convenient but not a good neighborhood
8.8
Anonymous
Excellent
10-18-2016
Great hotel!
Pros: Beds are really comfortable. Location is great. Staff are very helpful.
Cons:
10.0
Anonymous
Exceptional
10-17-2016
Friendly and comfortable
Pros: Very friendly staff. Nice free breakfast. Room was clean and very comfortable. Small indoor pool was a great way for my son to blow off some steam. Also had a hot tub and sauna.
Cons: Wifi was very hit or miss. It dropped out several times a day. This was especially bad because my 7-year-old was stuck in the room a lot because of the incoming remnants of Typhoon Songda and was relying on his iPad for entertainment.
9.6
Anonymous
Exceptional
10-17-2016
Exceptional
Pros: The front desk ladies were super awesome, friendly and very helpful. Great personalities and outgoing! Definitely the way you want to be welcomed!
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