Some larger rooms on the backside of the hotel overlook a small lake.
Smoke free premises. 79 units. 4 stories, interior corridors. Accessibility (Call).
Pros: The staff was kind, greeted us with a smile and was helpful.
Cons: This hotel is in shady part of Tacoma, the parking lot is shared with pawn shop, check cashing and other businesses that attract loitering of desperate people. I felt scared in fear of leaving ANYTHING in my car, coming back late or being alone outside.
8.0
Diane
Very Good
Family with Teens
10-13-2017
Pros: Location was fine, room was clean and well laid out, breakfast was very good and plentiful, price was right, staff (for the most part) was helpful, parking was free.
Cons: Special offer on door tag was not honored until I pointed out discrepancy to higher staff. I was told door tag was not correct but they would give me the points anyway. Seems very unprofessional to not work out offer before putting it on door tag.
3.0
Verified Hotel Guest
Poor
Business Traveler
10-13-2017
Pros: Nothing
Cons: The room was extremely ugly and poorly set up. It was so bad that I never wanted to be in my room. The breakfast was below average. The entire hotel needs to be updated. Looking out the hotel window I saw a man PEEING in the public area behind the hotel!
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: Indoor pool
Cons:
10.0
Don
Exceptional
family with young children
10-09-2017
our stay was extremely comfortable,...
Pros: NICE BEDS
Cons:
10.0
Anonymous
Exceptional
solo traveller
10-07-2017
Exceptional
Pros:
Cons:
6.7
Visitor
Pleasant
family with young children
10-07-2017
Pleasant
Pros: The hotel is clean and has great facilities for its size, comfortable beds and a nice bathroom
Cons: The parking lot is small and is next to a small strip mall. There were people in and out and loitering around my car. I did not feel comfortable and security was not visible.
10.0
Anonymous
Exceptional
solo traveller
10-05-2017
It was so nice
Pros: Everything
Cons: Everything
2.9
Sarah
Poor
family with young children
10-03-2017
Very poor
Pros:
Cons:
7.5
Anonymous
Good
review category group of friends
10-02-2017
Overall another good visit to...
Pros: Nice quiet hotel. Staff was friendly, but not always available at the front deck. Nice view from our room to a pond with ducks. Easy access to 1-5. Breakfast options were good and hot items were tasty.
Cons: Entrance to parking is challenging from main road. Parking is a bit limited. Seemed a bit expensive for location and day of the week. Not that convenient to downtown Tacoma given the traffic mess that is Tacoma.
5.0
Anonymous
Fair
family with young children
10-02-2017
Passable
Pros: Close to 1-5 to leave
Cons: Horrible location. Surrounded by homeless people, trashy parking lot. Garbage around entire facility.
5.8
Holly
Okay
young couple
09-28-2017
Okay
Pros:
Cons: The pool and hot tub were gross needed a serious cleaning
9.2
Carla
Wonderful
review category group of friends
09-18-2017
Superb
Pros:
Cons:
7.5
Lillie
Good
solo traveller
09-07-2017
Good
Pros:
Cons:
5.0
Adrienne
Fair
solo traveller
09-05-2017
Wish I could have left...
Pros:
Cons: It cost more booking through you
8.3
Greg
Very Good
family with young children
09-05-2017
Very good
Pros:
Cons:
3.8
Melissa
Poor
family with young children
09-04-2017
Nasty pool
Pros: The beds were comfortable
Cons: The pool and hot tub were nasty dirty
5.0
Anonymous
Fair
young couple
09-02-2017
Tacoma Stay
Pros: Breakfast was ok.
Cons: Booking.com charged us $272 for staying Sunday night. Original price I thought was $144 per night. But each night of our 6 night stay was different.
9.6
Robert
Exceptional
young couple
08-29-2017
Very nice and clean, and...
Pros: The Keurig coffee maker. Very friendly staff
Cons:
5.4
Anonymous
Fair
family with young children
08-28-2017
Sketchy area. Facilities are OK
Pros:
Cons:
5.0
Carmen
Fair
review category group of friends
08-28-2017
Because of booking through 3rd...
Pros: adequate cleanliness.
Cons: booking through a 3rd party vendor who told me hotel would be able to refund one night of stay which is total false.
5.4
Brian
Fair
review category group of friends
08-26-2017
Passable
Pros:
Cons:
9.6
Ron
Exceptional
family with young children
08-26-2017
Exceptional
Pros:
Cons:
5.0
Xavier
Fair
young couple
08-11-2017
Would not want to stay...
Pros:
Cons: There was a bath tub/jacuzzi right in the bedroom. the chest of drawers made a slight noise each tim we walked by maybe the door was loose; the breakfast was not all that great...
10.0
Sigridhr
Exceptional
family with young children
08-10-2017
Exceptional
Pros:
Cons:
8.8
Susan
Excellent
review category group of friends
08-07-2017
Hotel located on freeway exit,...
Pros: Clean room, a really comfortable bed and nice toiletries.
Cons: Young woman desk clerk was unsmiling and not in the least helpful. Male night clerk was the complete opposite. So helpful and polite. We came back late to hotel after a concert and we were looking for food options and he made recommendations.
9.6
Ann
Exceptional
family with young children
08-04-2017
Great stay!
Pros: i book this room for my children to stay while visiting their brother in Tacoma. they loved it! And after i booked i had a question. When I called the hotel, the person was very helpful and extremely nice. I will stay here when my husband and I visit my son!
Cons:
9.6
Dianna
Exceptional
family with young children
08-01-2017
Relaxing and comfortable
Pros: Staff were friendly, accommodations clean and quiet, and breakfast choices were great.
Cons:
10.0
Edmond
Exceptional
family with young children
07-30-2017
Excellent hotel, install shower curtain...
Pros:
Cons: Cubed shower curtain is designed to give more shoulder room at the middle of the shower which would be great. But it was mounted to the wall further into the shower so that the widest point is no wider than the straight shower curtain. Defeated the whole purpose of a curved curtain rod. Installer didn't understand.
8.8
Anonymous
Excellent
family with young children
07-29-2017
Good for an overnight.
Pros: Bed was comfy, and the shower was great.
Cons: Parking was sparse. The location was a little sketchy, but it was ok overall.
7.5
Cyrel
Good
family with young children
07-29-2017
Good
Pros:
Cons:
8.3
Terri
Very Good
solo traveller
07-26-2017
Clean, comfy, basic hotel
Pros: Great basic hotel and value for the money. Clean, comfortable - surprisingly quiet. Many people were attending a concert that night but I didn't hear any noise in the middle of the night when they came home.
Cons: I wanted to stay in town but all hotels were sold out. The location wasn't the best for me, but it was accessible - had restaurants nearby if you didn't have a car.
10.0
Nelly
Exceptional
family with young children
07-25-2017
It was a great experience.
Pros: The beds are very comfortable, the personnel is extremely friendly and helpful.
We all enjoyed our stay.
Cons: The room key card was not always working properly.
5.8
James
Okay
solo traveller
07-22-2017
Okay
Pros:
Cons:
4.6
Crystal
Disappointing
solo traveller
07-16-2017
Not worth the money.
Pros: The contential breakfast.
Cons: No screens on window. Dust in air-conditioned vent,Jacuzzi too far from. TV to view,remote to TV not working properly. No romantic music to play.
9.6
Darsey
Exceptional
review category group of friends
07-11-2017
Perfect place to stay, thank...
Pros: Started at the front desk with Cassie. Amazing. We had a terrible experience at another hotel and went immediately to the holiday inn express. Could not have been more pleased. Very accomadating, super clean and extra comfortable. Great amenities, great view of the lake from our room. Everything was perfect!
Cons: Nothing bad to say at all!
8.3
Samantha
Very Good
family with young children
07-11-2017
Very good
Pros: Friendly staff, clean room
Cons: Indoor pool was dirty
7.5
Jason
Good
family with young children
07-04-2017
Good
Pros:
Cons:
6.7
Anonymous
Pleasant
review category group of friends
06-28-2017
Pleasant
Pros:
Cons:
7.9
Mum
Good
young couple
06-28-2017
In town for a concert
Pros: Room was large; had complementary, warm cookies upon check-in, the pool was over-chlorinated, hallways were wuiet, even on weekends
Cons: "Incidental charge", on my CC based on percentage of the rooms'cost remains on for up to a week ! Regardless of whether you had a charge
7.5
Ashantai
Good
family with young children
06-20-2017
Good stay, reasonable cost.
Pros: Nice beds, convenient breakfast, clean pool area, free parking.
Cons: Early check in wasn't available. I requested weeks ago and was never contacted by reps. When I inquired about early check in, a woman at the front desk said that there were no rooms available, which I did not believe because there were no housekeepers in the halls
2.5
Anonymous
Poor
family with young children
06-19-2017
Very poor
Pros: Booking.com presented like I was getting a double queen room, when actually, it is a "preference" and you get what the hotel has left. Poor advertising.
Cons:
9.6
Serena
Exceptional
young couple
06-19-2017
A home way from home.
Pros: The beds and pillows were very soft and comfortable. The staff provided cookies in the evening that was an added treat, coffee was available all day and the breakfast was outstanding especially the pancakes. The staff was some friendly upon arrival and the meet our every need need we had our daughter and grand-kids that were staying at the property as well we all enjoyed the hospitality.
Cons: Nothing!
8.8
Susan
Excellent
family with young children
06-18-2017
Fabulous
Pros:
Cons:
10.0
William
Exceptional
family with young children
06-11-2017
Exceptional
Pros:
Cons: I prefer scrambled eggs
7.9
Graduation
Good
young couple
06-10-2017
Good
Pros: NO comment
Cons: No comment
5.0
Peggy
Fair
family with young children
06-03-2017
Wouldn't recommend staying here
Pros: The bed was extremely comfortable
Cons: We got there and we were supposed to have a ground floor room with 2 beds we only had 1 bed. The girl told us to call booking because they didn't have anymore rooms left and that I would pay booking not the motel directly. Also I was going to pay cash for the room and they didn't even ask us they just went ahead and charged our card before we even woke up. So myself and booking talked then booking called the motel and within 5 minutes we got a new room still on the 4th floor. The neighborhood was not safe we had 3 incidents 2 at the motel 1 at the grocery store next door although they did get security right away. Our girls were 16 and we didn't even feel safe for them to be alone. There was lipstick kisses all over the room from the doors to the walls to the curtains.
5.4
Christina
Fair
young couple
05-29-2017
Probably won't visit again for...
Pros: Room was spacious and nice.
Cons: If you looked too closely at the details you'd see the poor quality. Also, the bed was way too soft and not enough bedding like blankets were provided. The worst part was hearing sirens all night long. We were lucky to be on the 3rd floor in a corner room so it was fairly quiet. However, if I was in the bathroom I could hear people in the hall and in the next room.
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