Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Romantic): What I like most in a room is luxurious bedding, wine glasses, a robe and lavish bath products. They have it all and that's why I stay here.
You need to see the luxurious lobby to appreciate its grandeur. The hotel has four wine-tasting rooms on site. Guest rooms feature luxurious bedding, lovely wine glasses and lavish bath products. After renovations in 1999, the property now serves as a main convention location with more than 10,000-square-feet of state-of-the-art meeting facilities. This 1928 property saw its share of high-profile guests, including Dwight D. Eisenhower, Lyndon B. Johnson, Louis Armstrong and Shirley Temple.
Smoke free premises. 127 units. 7 stories, interior corridors. Accessibility (Call).
If you love to wine taste, then the town of Walla Walla and this hotel is for you. This is a beautiful old hotel with excellent restaurant and award winning chef. You can eat from a less expensive menu in the bar/lounge area which is just as nice with a cozy huge fireplace. You can walk everywhere downtown. However there are not a lot of restaurants and shops that stay open, except for holiday weekends. There is a small Macy's shop and a couple clothing shops... But, mostly the shops are wine tasting from the many vineyards. Saves driving to the numerous vineyards. Other than wine tasting and visiting other little wheat farm communities, we found it hard to get any variety in restaurant food or craft beers. With that said, if I was to visit that area again, I would highly recommend staying at the Marcus Whitman.
Pros: Beautiful old hotel with excellent restaurant and bar award winning chef.
Cons: No.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
09-22-2017
Beautiful old but well-kept hotel in a simple but charming city of wine-bars, art galleries and music stores. Best hotel in town.
Pros: The staff could not be nicer or more willing to help.
Cons: No bellhop service.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
09-22-2017
Its downtown location, free parking, free Wi-Fi, work-out room, and wonderful lobby are additional features that make a stay at the Whitman a pleasure.
Pros: This is a historic hotel that succeeded in integrating 21st century conveniences without destroying its original design. It alone is worth a trip to Walla Walla. The staff-reception, room service, and restaurant-was friendly, helpful, and competent.
Cons:
10.0
Barry
Exceptional
Business Traveler
09-22-2017
Pros: The public area of this hotel is unsurpassed in the North West. Beautiful. Resturant perfect!
Cons: Room could use some updating.
10.0
Verified AAA Guest
Exceptional
Couple
06-12-2017
Excellemt
Pros:
Cons:
7.9
Kathryn
Good
young couple
09-13-2017
Good
Pros: Breakfast
Cons: Air conditioner noisy
9.2
George
Wonderful
young couple
09-01-2017
Overall very nice and we...
Pros: Breakfast was stellar, bed was OK, but pillows were a challenge. Facility was very nice and convenient to downtown W2.
Cons: The problem we had was the loud intensity of the AC system. When we went to bed we had to turn off the AC or we couldn't have gotten the sleep we did. Sleep was challenging as the room warmed up and we tossed and turned looking for comfort...but we didn't find it with the intrusive AC unit.
9.6
Diane
Exceptional
review category group of friends
08-26-2017
Exceptional
Pros: Great location and breakfast. Lovely, stately hotel.
Cons:
10.0
Victoria
Exceptional
young couple
08-25-2017
Grand hotel with beautiful public...
Pros: Never tasted the bacon... looked good, but the breakfast sausages were out of this world good so they were always my #1 choice.
Also on the plus side excellent wifi reception and lots of channel choices on the TV
Cons: Room was comfortable & clean. But airconditioner was noisy and tub/shower drain very slow.
I could also have used more pillows or a bolster for reading in bed.
I expect this whole wing of the hotel is in need of an upgrage in the next year or two.
7.5
Louis
Good
review category group of friends
08-24-2017
Nice classic hotel in the...
Pros: staff, architecture, location
Cons: Elevator wait times are grueling, stairs were not an option as they didn't allow reentry for some reason. Breakfast didn't live up to the rest of the hotel.
3.3
Helen
Poor
review category group of friends
08-17-2017
Tries to be elegant but...
Pros: Location near lawyer
Cons: Room next to ice machine. AC whined all night. Breakfast cold and runny. Asked for late check out just until noon. Not possible so sent house keepers in at 9 AM and again at 10 AM. Not even given peace until 11 check out time.
10.0
Sonny
Exceptional
young couple
08-15-2017
Exceptional
Pros: Complimentary breakfast was good!
Cons: Noisy. We heard people going up and down the stairs and voices in the parking lot.
9.2
Roger
Wonderful
young couple
08-06-2017
Great location for all types...
Pros:
Cons: bath room way to small.
9.6
Brad
Exceptional
young couple
08-02-2017
Exceptional
Pros: Great central location for walking around nite life
Cons:
10.0
Marlo
Exceptional
review category group of friends
07-23-2017
Don't miss out on a...
Pros: Just everything! Staff, food, bed, location it was all fantastic!!!
Cons: I missed the cookies at 4:30 running to happy hour:(
10.0
Leeann
Exceptional
young couple
07-11-2017
Beautiful historic building, well run...
Pros: Just a very nice historic building, run very well right in the heart of downtown Walla Walla.
The food in the restaurant was interesting and yummy.
Cons:
9.2
Todd
Wonderful
young couple
06-29-2017
Lovely historic, pet friendly hotel...
Pros: Easy access to room. Room was nicely furnished.
Cons: Single elevator which was at times slow.
8.8
Stephen
Excellent
young couple
05-12-2017
Fabulous
Pros: The included breakfast was much, much better than the usual free hotel breakfast. It was really nice!
Cons: The bed was a little too firm for me and the ventilation in the bathroom was just ok - it stayed pretty stuffy for a long time after showering, even with the door open.
10.0
Dawn
Exceptional
young couple
05-06-2017
So WORTH EVERY SECOND AND...
Pros: Everything! They are astounding. Every inch of the details was perfect!
Cons:
7.5
Felix
Good
young couple
04-17-2017
Perfect location to stroll downtown...
Pros: attentive staff
Cons: Hotel needs a bit of updating
10.0
Jack
Exceptional
young couple
04-14-2017
Exceptional
Pros: Excellent staff
Cons: We thought we were booked into the referbished part of the hotel.
10.0
Scott
Exceptional
young couple
03-27-2017
Exceptional
Pros: This is a beautiful hotel in a great location. The rooms in the new part are spacious and the bed is very comfortable. The staff is warm, welcoming, and helpful. Great hotel.
Cons:
7.9
Jeffrey
Good
young couple
02-21-2017
Elegant and relaxed. Good food...
Pros: The Breakfast was great. The Check-in was very professional.
Bar Staff very helpful and accommodating, especially as we had a very large family gathering over two nights. (Bar closed a bit early, especially for a hotel..11.00 p.m.)
Highlight was the spacious and elegant lobby. The public reception space was perfect for meeting with friends and family.
Cons: Bathrooms need to be updated. Coffee shop was not open past 11.00, which was dissapointing for a full service Hotel. Though service and quality of coffee excellent!
9.6
John
Exceptional
young couple
02-05-2017
Exceptional
Pros:
Cons: Food is really not up to current Walla Walla standards.
9.6
Marion
Exceptional
young couple
11-20-2016
would stay here again if...
Pros: Great breakfast.
Cons:
7.9
James
Good
mature couple
09-18-2016
Beautiful Hotel and Great Location
Pros: The hotel is beautiful, bed and linens very nice.
Cons: I didn't like my pillow. The Vinyard Lounge is crowded and noisy. Bad music and over cooked food which was expensive. There was no place to park at check in.
10.0
Diana
Exceptional
mature couple
09-02-2016
Favorite place to stay in...
Pros: The bed was good - not too soft. Hate the soft beds! Clean. Furniture was in very good shape with no stains or worn out fabrics. The entire facility seems well kept. The breakfast was superior for a free buffet!
Cons: Can't think of a thing right now.
10.0
Robin
Exceptional
mature couple
08-24-2016
Great stay in a great...
Pros: The breakfast was fabulous, our room was outstanding. What a treat to have such great accommodations in wonderful Walla Walla!
Cons: Everything!!
9.6
Michael
Exceptional
mature couple
08-17-2016
Therese to the rescue
Pros: Room was clean and comfortable. Location is in center of Walla Walla. Food at bar was good. Breakfast in morning was amazing. But my experience with staff was the most impressive. I am embarrassed to admit that I left three bottles of wine in a carrying box in my room after I checked out ( I had placed it in closet). I did not realize it until after I arrived in Seattle for a one night stay before going to Vancouver B.C.. Therese, at the front desk, contacted me to let me know of my mistake. After discussing potential options, I did not have time to drive back out, Therese suggested that she could meet me in Bellingham, on my way back from Vancouver (as she was going to be in the area for family business). She coordinated a pick-up location, we were able to meet, and she delivered my wine. Therese went above and beyond any expectations and her effort is greatly appreciated. She is an amazing person.
Cons: The dinner at the bar was nice but the steak was a bit tough. This was surprising as everything else was very good.
10.0
Gloria
Exceptional
mature couple
08-17-2016
Staying out of the heat
Pros: The bed was extremely comfortable and cool, especially when the outside was 98 degrees.
Cons: The morning breakfast seating in the Vineyard lounge were to crowded and uncomfortable seating.
9.6
Michael
Exceptional
mature couple
08-14-2016
Great Place to Stay
Pros: Bed was comfortable, restaurant was impressive, great breakfast!
Wine tasting near lobby was a treat.
Cons: The only thing that didn't get a perfect score was that the staff was somewhat inaccessible. They were very busy at the desk, and therefore not available to answer questions.
7.5
Geraldine
Good
family with older children
08-05-2016
Good
Pros: The breakfast was Great.
Cons:
10.0
David
Exceptional
mature couple
08-05-2016
Excellent.we hope to return some...
Pros: Dinner...breakfast ..outstanding!!!!also very good wait staff
Cons: Nothing
10.0
Fred
Exceptional
mature couple
08-03-2016
Would highly recommend the Marcus...
Pros: The staff was excellent and the room was outstanding and spacious. Bed was very comfortable!!! The location was perfect and within walking distance to many wineries and restaurants. Will definitely be back.
Cons:
10.0
Ann
Exceptional
review category group of friends
07-31-2016
A wonderful stay with good...
Pros: Atmosphere in old hotel in town walking distance to lots of shops and restaurants.
Cons: Really, nothing. Maybe the air conditioner in the room.
10.0
Jared
Exceptional
solo traveller
07-29-2016
Perfect stay
Pros: Oh the breakfast was amazing , I will be staying there again.
Cons: It was perfect
9.2
Spencer
Wonderful
family with older children
07-26-2016
We love the location and...
Pros: Breakfast was amazing, room was clean, front desk staff was very welcoming...especially Jonathon. Loved the adjoining wineries.
Cons: Bathroom was a little crowded for a room at that price point.
8.8
Kim
Excellent
family with young children
07-11-2016
Fabulous
Pros: Hotel lobby and historic parts are beautiful! Complimentary breakfast was delicious, staff was awesome and accommodating.
Cons: Most of the rooms aren't actually in the historic hotel, but in a wing built onto the hotel. There are rooms available in the old hotel, but they cost considerably more. So staying in a regular room is very similar to staying at a Best Western, but paying more.
10.0
Jenni
Exceptional
mature couple
07-09-2016
Loved the stay!!
Pros: All the staff were amazing, helpful and very kind!!
Ambiance was wonderful and food great!!
Rooms clean, comfortable !!
Cons:
8.8
Michael
Excellent
mature couple
07-05-2016
Nice but make sure you...
Pros: Fantastic location right downtown. Classic and elegant old hotel public space, bar and dining area. Nice buffet-style breakfast included.
Cons: No distinction when booking between rooms in historic tower and newer (early 2000s?) rooms. Stayed in "newer" room in added wing above convention center. Had to move rooms due to thin walls (neighbors were speaking and had TV at normal volume but we could hear everything clearly). The bathroom was also very cramped.
10.0
Tom
Exceptional
mature couple
07-03-2016
Exceptional
Pros: Everything was 5 Star Plus! The breakfast was particularly off the charts! We will return! Had a nice exchange with the GM to tell him how much we enjoyed our stay. He is truly committed to excellence and very personable. Also had a very nice exchange with Front Office Manager. Difficult to say enough good things about the Marcus Whitman!
Cons: I'm really scratching my head on this one. Hard to improve on 5 Star Plus Excellence.
5.0
Mary
Fair
review category group of friends
06-23-2016
Good spot for central location...
Pros: This hotel has a very nice "free" buffet breakfast. I also liked that it was old and historic. Another positive is it was centrally located to everything downtown - wine tasting rooms, restaurants, and some stores.
Cons: The service was very poor. We were there three nights. On our first full day and second full day, we had to call housekeeping late in the afternoon because our room had not been made up. The second day, they sent up the janitor to do the work! They had various excuses but they were just that, excuses. Also, my bed was soft and I woke up with a back ache each day. I did not find the restaurant staff very friendly or helpful at morning breakfast. The waitress we had for dinner was good. Finally, information was not well-shared.
9.6
Nancy
Exceptional
mature couple
06-08-2016
Great Staff!
Pros: I had a bit of a wait on check-in, due to some disruption from construction, but my front desk person offered a suite upgrade as a kind gesture. Thanks!
Breakfast buffet is pretty good, with enough items to manage gluten-free restrictions. Free parking and an easy walk to other downtown restaurants make this hotel a common choice for us in Walla Walla. Nice, too, that the desk person recognized that we have stayed before.
Cons: The suite was clean and spacious, but in the retrofit for disabled access, the have awkward door issues. One cannot have bedroom door open and bathroom door shut at the same time, without a confusion of door handles. Not a big deal outside the bathroom, but an issue if one wants to leave the bathroom and bedroom door has been opened.
8.8
James
Excellent
mature couple
06-01-2016
An oldie but goodie
Pros: Excellent buffet breakfast, so many nearby winery tasting rooms, love the historical charm of the lobby
Cons: Rooms are dated but comfortable - TV is small by today's standards, wifi a little slow
9.6
Two
Exceptional
mature couple
05-06-2016
Great for a quick wine...
Pros: Loved it.,,.upon arrival we were upgraded to a 7th floor suite in the historic tower. Not sure why but we ran with it
Cons: Not being able to stay longer
9.6
Michael
Exceptional
mature couple
04-21-2016
Visiting Walla Walla
Pros: Location, excellent service, breakfast, on site wine shops
Cons: Price was a bit high
10.0
Laura
Exceptional
family with older children
04-03-2016
Exceptional
Pros: The staff was friendly and professional. We liked the varied dining options. The hotel was centrally located and close to restaurants, shops and the Whitman College campus.
Cons:
10.0
William
Exceptional
mature couple
03-23-2016
Exceptional
Pros: Our reservations were messed up when we got there, Jonathan Grant cleaned it all up and had us in are reserved room very fast. Good customer service by him!
Cons:
6.3
Richard
Pleasant
mature couple
03-15-2016
Rooms at
Pros:
Cons: Hard bed for both of us. Breakfast was cold but they did re make the food.
9.6
Barbara
Exceptional
mature couple
03-15-2016
Where to stay in Walla-Walla!!
Pros: Excellent check in by Matt.
Great location and spacious rooms.
Very clean.
Cons: Fitness room too warm.
Pillows too firm. Would be nice to have a choice.
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