Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Romantic): What I like most in a room is luxurious bedding, wine glasses, a robe and lavish bath products. They have it all and that's why I stay here.
You need to see the luxurious lobby to appreciate its grandeur. The hotel has four wine-tasting rooms on site. Guest rooms feature luxurious bedding, lovely wine glasses and lavish bath products. After renovations in 1999, the property now serves as a main convention location with more than 10,000-square-feet of state-of-the-art meeting facilities. This 1928 property saw its share of high-profile guests, including Dwight D. Eisenhower, Lyndon B. Johnson, Louis Armstrong and Shirley Temple.
Smoke free premises. 127 units. 7 stories, interior corridors. Accessibility (Call).
Pros: The included breakfast was much, much better than the usual free hotel breakfast. It was really nice!
Cons: The bed was a little too firm for me and the ventilation in the bathroom was just ok - it stayed pretty stuffy for a long time after showering, even with the door open.
10.0
Dawn
Exceptional
young couple
05-06-2017
Pros: Everything! They are astounding. Every inch of the details was perfect!
Cons:
7.5
Felix
Good
young couple
04-17-2017
Pros: attentive staff
Cons: Hotel needs a bit of updating
10.0
Jack
Exceptional
young couple
04-14-2017
Pros: Excellent staff
Cons: We thought we were booked into the referbished part of the hotel.
10.0
Scott
Exceptional
young couple
03-27-2017
Pros: This is a beautiful hotel in a great location. The rooms in the new part are spacious and the bed is very comfortable. The staff is warm, welcoming, and helpful. Great hotel.
Cons:
7.9
Jeffrey
Good
young couple
02-21-2017
Pros: The Breakfast was great. The Check-in was very professional.
Bar Staff very helpful and accommodating, especially as we had a very large family gathering over two nights. (Bar closed a bit early, especially for a hotel..11.00 p.m.)
Highlight was the spacious and elegant lobby. The public reception space was perfect for meeting with friends and family.
Cons: Bathrooms need to be updated. Coffee shop was not open past 11.00, which was dissapointing for a full service Hotel. Though service and quality of coffee excellent!
9.6
John
Exceptional
young couple
02-05-2017
Pros:
Cons: Food is really not up to current Walla Walla standards.
9.6
Marion
Exceptional
young couple
11-20-2016
Pros: Great breakfast.
Cons:
8.3
Anonymous
Very Good
review category group of friends
11-16-2016
Pros: As we were leaving, we noticed that one of our tires desperately needed air. A maintenance worker overheard us talking about it and immediately stepped in to offer to get the hotel's air pump and take care of it for us. In about 8 minutes we were on our way, and didn't have to hunt for a gas station! Front desk staff were also very accommodating for our group of 3.
Cons: While the lobby is beautiful, the interior of the room, elevators, fitness center, and some other aspects definitely feel dated and in need of an update.
9.2
Anonymous
Wonderful
young couple
10-22-2016
Pros: The hotel was a block away from some outstanding restaurants.
Cons: The town folds up the sidewalk at 9:00. Not much to do in the evening in October.
7.9
James
Good
mature couple
09-18-2016
Pros: The hotel is beautiful, bed and linens very nice.
Cons: I didn't like my pillow. The Vinyard Lounge is crowded and noisy. Bad music and over cooked food which was expensive. There was no place to park at check in.
10.0
Diana
Exceptional
mature couple
09-02-2016
Pros: The bed was good - not too soft. Hate the soft beds! Clean. Furniture was in very good shape with no stains or worn out fabrics. The entire facility seems well kept. The breakfast was superior for a free buffet!
Cons: Can't think of a thing right now.
10.0
Robin
Exceptional
mature couple
08-24-2016
Pros: The breakfast was fabulous, our room was outstanding. What a treat to have such great accommodations in wonderful Walla Walla!
Cons: Everything!!
9.2
Anonymous
Wonderful
mature couple
08-21-2016
Pros: Room upgrade available. Staff is very friendly. Great breakfast.
Cons:
10.0
Anonymous
Exceptional
mature couple
08-20-2016
Pros: Beautiful hotel in the heart of downtown Walla Walla. Free parking and wifi with a delicious breakfast.
Cons: Nothing
9.6
Anonymous
Exceptional
review category group of friends
08-19-2016
Pros: Breakfast was very good. Staff very friendly.
Cons: The beds could have been more comfortable.
9.6
Michael
Exceptional
mature couple
08-17-2016
Pros: Room was clean and comfortable. Location is in center of Walla Walla. Food at bar was good. Breakfast in morning was amazing. But my experience with staff was the most impressive. I am embarrassed to admit that I left three bottles of wine in a carrying box in my room after I checked out ( I had placed it in closet). I did not realize it until after I arrived in Seattle for a one night stay before going to Vancouver B.C.. Therese, at the front desk, contacted me to let me know of my mistake. After discussing potential options, I did not have time to drive back out, Therese suggested that she could meet me in Bellingham, on my way back from Vancouver (as she was going to be in the area for family business). She coordinated a pick-up location, we were able to meet, and she delivered my wine. Therese went above and beyond any expectations and her effort is greatly appreciated. She is an amazing person.
Cons: The dinner at the bar was nice but the steak was a bit tough. This was surprising as everything else was very good.
10.0
Gloria
Exceptional
mature couple
08-17-2016
Pros: The bed was extremely comfortable and cool, especially when the outside was 98 degrees.
Cons: The morning breakfast seating in the Vineyard lounge were to crowded and uncomfortable seating.
9.6
Michael
Exceptional
mature couple
08-14-2016
Pros: Bed was comfortable, restaurant was impressive, great breakfast!
Wine tasting near lobby was a treat.
Cons: The only thing that didn't get a perfect score was that the staff was somewhat inaccessible. They were very busy at the desk, and therefore not available to answer questions.
7.5
Geraldine
Good
family with older children
08-05-2016
Pros: The breakfast was Great.
Cons:
10.0
David
Exceptional
mature couple
08-05-2016
Pros: Dinner...breakfast ..outstanding!!!!also very good wait staff
Cons: Nothing
10.0
Fred
Exceptional
mature couple
08-03-2016
Pros: The staff was excellent and the room was outstanding and spacious. Bed was very comfortable!!! The location was perfect and within walking distance to many wineries and restaurants. Will definitely be back.
Cons:
10.0
Lisa
Exceptional
Traveling as Couple
08-01-2016
Pros: The hotel was beautiful, the staff was very friendly and the breakfast was great. It's a perfect location to walk downtown. Couldn't have asked for more.
Cons:
10.0
Ann
Exceptional
review category group of friends
07-31-2016
Pros: Atmosphere in old hotel in town walking distance to lots of shops and restaurants.
Cons: Really, nothing. Maybe the air conditioner in the room.
10.0
Jared
Exceptional
solo traveller
07-29-2016
Pros: Oh the breakfast was amazing , I will be staying there again.
Cons: It was perfect
9.2
Spencer
Wonderful
family with older children
07-26-2016
Pros: Breakfast was amazing, room was clean, front desk staff was very welcoming...especially Jonathon. Loved the adjoining wineries.
Cons: Bathroom was a little crowded for a room at that price point.
8.8
Kim
Excellent
family with young children
07-11-2016
Pros: Hotel lobby and historic parts are beautiful! Complimentary breakfast was delicious, staff was awesome and accommodating.
Cons: Most of the rooms aren't actually in the historic hotel, but in a wing built onto the hotel. There are rooms available in the old hotel, but they cost considerably more. So staying in a regular room is very similar to staying at a Best Western, but paying more.
10.0
Jenni
Exceptional
mature couple
07-09-2016
Pros: All the staff were amazing, helpful and very kind!!
Ambiance was wonderful and food great!!
Rooms clean, comfortable !!
Cons:
8.8
Michael
Excellent
mature couple
07-05-2016
Pros: Fantastic location right downtown. Classic and elegant old hotel public space, bar and dining area. Nice buffet-style breakfast included.
Cons: No distinction when booking between rooms in historic tower and newer (early 2000s?) rooms. Stayed in "newer" room in added wing above convention center. Had to move rooms due to thin walls (neighbors were speaking and had TV at normal volume but we could hear everything clearly). The bathroom was also very cramped.
10.0
Tom
Exceptional
mature couple
07-03-2016
Pros: Everything was 5 Star Plus! The breakfast was particularly off the charts! We will return! Had a nice exchange with the GM to tell him how much we enjoyed our stay. He is truly committed to excellence and very personable. Also had a very nice exchange with Front Office Manager. Difficult to say enough good things about the Marcus Whitman!
Cons: I'm really scratching my head on this one. Hard to improve on 5 Star Plus Excellence.
5.0
Mary
Fair
review category group of friends
06-23-2016
Pros: This hotel has a very nice "free" buffet breakfast. I also liked that it was old and historic. Another positive is it was centrally located to everything downtown - wine tasting rooms, restaurants, and some stores.
Cons: The service was very poor. We were there three nights. On our first full day and second full day, we had to call housekeeping late in the afternoon because our room had not been made up. The second day, they sent up the janitor to do the work! They had various excuses but they were just that, excuses. Also, my bed was soft and I woke up with a back ache each day. I did not find the restaurant staff very friendly or helpful at morning breakfast. The waitress we had for dinner was good. Finally, information was not well-shared.
9.6
Nancy
Exceptional
mature couple
06-08-2016
Pros: I had a bit of a wait on check-in, due to some disruption from construction, but my front desk person offered a suite upgrade as a kind gesture. Thanks!
Breakfast buffet is pretty good, with enough items to manage gluten-free restrictions. Free parking and an easy walk to other downtown restaurants make this hotel a common choice for us in Walla Walla. Nice, too, that the desk person recognized that we have stayed before.
Cons: The suite was clean and spacious, but in the retrofit for disabled access, the have awkward door issues. One cannot have bedroom door open and bathroom door shut at the same time, without a confusion of door handles. Not a big deal outside the bathroom, but an issue if one wants to leave the bathroom and bedroom door has been opened.
8.8
James
Excellent
mature couple
06-01-2016
Pros: Excellent buffet breakfast, so many nearby winery tasting rooms, love the historical charm of the lobby
Cons: Rooms are dated but comfortable - TV is small by today's standards, wifi a little slow
9.6
Two
Exceptional
mature couple
05-06-2016
Pros: Loved it.,,.upon arrival we were upgraded to a 7th floor suite in the historic tower. Not sure why but we ran with it
Cons: Not being able to stay longer
9.6
Michael
Exceptional
mature couple
04-21-2016
Pros: Location, excellent service, breakfast, on site wine shops
Cons: Price was a bit high
10.0
Laura
Exceptional
family with older children
04-03-2016
Pros: The staff was friendly and professional. We liked the varied dining options. The hotel was centrally located and close to restaurants, shops and the Whitman College campus.
Cons:
10.0
William
Exceptional
mature couple
03-23-2016
Pros: Our reservations were messed up when we got there, Jonathan Grant cleaned it all up and had us in are reserved room very fast. Good customer service by him!
Cons:
6.3
Richard
Pleasant
mature couple
03-15-2016
Pros:
Cons: Hard bed for both of us. Breakfast was cold but they did re make the food.
9.6
Barbara
Exceptional
mature couple
03-15-2016
Pros: Excellent check in by Matt.
Great location and spacious rooms.
Very clean.
Cons: Fitness room too warm.
Pillows too firm. Would be nice to have a choice.
10.0
Carolyn
Exceptional
mature couple
02-15-2016
Pros: Everyone was very friendly, the room was VERY clean, beds were so comfortable, and the breakfasts were WONDERFUL. LOVED sitting in front of the fireplace. Thank you all for making our first stay so memorable, we would love to come again.
Cons: Maybe having a place to get a cup of coffee during the day or evening. And ALWAYS keep those big soft chunky choc-chip cookies comming!!!!! YUM:)
10.0
Kent
Exceptional
mature couple
02-04-2016
Pros: We were REALLY impressed by the kindness and hospitality of the hotel staff! We would to especially acknowledge Mr. Jonathan Grant (front desk) for his warm welcome and room upgrade when we arrived late after having automobile trouble just outside of Walla Walla and had our car towed in. Thank you Jonathan! From then on we had a great time at the restaurants and wineries in the area!
Cons: Wish we could have spent more than three days! But we'll be back.
9.6
Eddie
Exceptional
mature couple
12-19-2015
Pros: The lobby looked great all decorated for Christmas! The breakfast buffet ncluded in our stay was fabulous!!
Cons: The king sz room was smaller than anticipated.
10.0
Jennifer
Exceptional
mature couple
12-01-2015
Pros: We always stay here when we come to visit Walla Walla for wine tasting. We love it. Everyone is so nice and it is so relaxing. We will always stay here.
Cons: Nothing!
10.0
Jeff
Exceptional
mature couple
11-04-2015
Pros: Wonderful customer service. Front desk was very helpful and did everything to make it a wonderful stay.
Great location so you can walk to shopping and restaurants. Great complimentary full breakfast
Cons:
8.8
Jeffrey
Excellent
young couple
11-03-2015
Pros: Good desk staff, friendly welcome. Quiet room. Good restaurant (lounge)
Cons: Sheets
9.6
Kristen
Exceptional
mature couple
11-03-2015
Pros: The MW definitely seemed like the nicest option in Walla Walla while also being pet friendly. The hotel was lovely, the staff was wonderful, and the location is perfect for walking to the tasting rooms. We were in the main building and did not have any issues with noise which I had read in other reviews. It was a lovely visit and we will definitely stay there again.
Cons:
9.6
Whitmanvisitor
Exceptional
family with older children
10-16-2015
Pros: Lovely lobby area; high quality breakfast; finishes in guestroom were high quality; staff was friendly and efficient. great location (easy to walk to restaurants in town).
Cons: Soundproofing should be improved. We were in the newer wing on a weeknight, when the hotel could not have been very busy, but we could hear a significant amount of noise late at night from a guest directly upstairs from us (walking around the room, toilet flushing, etc.). Guests should be spaced out more when possible.
9.6
Henriatha
Exceptional
mature couple
10-01-2015
Pros: Beautiful hotel
Cons: Room too small and bathroom
10.0
Ian
Exceptional
mature couple
10-01-2015
Pros: Impeccable cleanliness, sophisticated decor, great food.
Cons: Everything was wonderful. No complaints.
8.3
Tkseattle
Very Good
mature couple
09-11-2015
Pros: Very comfortable beds, desk staff was professional. Maid service started after 9a to allow some time to sleep-in.
Cons: We were in the 4-story second wing. We could hear our somewhat noisy neighbors through the walls, hallway noise came through as well. Bathrooms were dated.
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