This hotel features a spacious car arrival and seating arrangements in front of a floor-to-ceiling stone fireplace. Rooms feature decorative bedding, crown molding and baths offer upscale amenities.
Smoke free premises. 87 units, some kitchens. 4 stories, interior corridors. Accessibility (Call).
Pros: I like the breakfast, laundry easy on the same floor and ice on the same floor. Pool open 24 hours. Great!
Cons: I booked 4 standard rooms online. I called the hotel prior to our arrival to find out what they considered a standard room. I was told it would have a bed and pullout couch. Which would work because everything was booked in the town because of a soccer tournament. When I arrived to check in I was given 4 handicap rooms and told that was what I booked online and if I had issues I should contact Booking.com. The problem is the 4 fours rooms did not have couches that pull out into beds. I explained that I had called prior to arrival was given the information that each room would have a pull out couch. The manager on duty was rude and told me I should call around town to see if I could find another room. It was what I booked online so I could call booking.com and see what they could do. I tried to explain that I did not book 4 handicap rooms over 4 months ago. He didn't try and help me figure out this situation. If it was what I booked, I can own that but then help me figure out how to make it work for my group. I was very very disappointed I the level of customer service.
Pros: The staff was very friendly and welcoming. Yesenia checked us in promptly and gave us a beautiful ready room. The pool was open 24 hours. Breakfast was very good with lots of choices. Checkout the next day was fast and efficient. I loved that they had a refrigerator, microwave and Keurig coffee
Cons: The sheets had a stain, but otherwise the room was very clean.
Pros: Put away food too early. The beds & pillows were great. Staff very attentive
Cons: The price could have been lower
Cons: The breakfast was inedible. Thank goodness there was cereal and yogurt.
Pros: Rates and easy of registration.
Cons: Under staffed for the huge crowd at breakfast.
Pros: Did not get a chance for breakfast but it appeared good.
Cons: The heater/ac was very cumbersome and not easy to adjust making sleeping a challenge.
Pros: Breakfast was good but nothing fancy. Lots of choices. Coffee available all day long.
Cons: I didn't have hot water for my shower in the morning.
Pros: Great breakfast layout and food
Pros: Clean, comfortable, good value.
Traveling as Couple
Pros: Staff are helpful... Enough towel to used.. Breakfast egg is made of powder ..
Cons: I like the location...
Pros: Staff was friendly. Rooms were clean. Pillows were great. Bed was very comfortable. Close to everything in town. Will stay there again.
Pros: It's a good idea, but that's about it
Cons: You can only stand 1 night!!! Dirty dirty dirty, toilet backed up, curtains have stains, lazy staff, not impressed
Pros: I liked how clean the room was, the cushiony feel of the bed, and the fact that the place is pet friendly.
Cons: The staff is very unwelcoming and rude. The past two times my partner and I have stayed at this hotel we've been checked in by two (different) young girls working the desk. Both times both girls have been snippy, rude, and have acted as if bringing my small dog with me is a huge inconvenience for them. I've tried smiling and being cheery to them each time to no avail. The maids are also not very friendly. We have considered not even reserving a room with the hotel anymore and finding a new one because the staff makes this gorgeous hotel seem bleak and unwelcoming. I'm very sorry but a change definitely needs to be made.