Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Some rooms at the Best Western Logan Inn offers nice views of the West Virginia Mountains and all the quiet rooms are loaded with amenities, such as high-speed Internet access and satellite TV.
60 units. 3 stories, interior corridors.
Pros: Clean, quiet, and a very courteous staff that puts the customer first.
Cons:
9.0
Tina
Wonderful
Family with Teens
04-13-2018
Pros: I enjoyed this hotel because the staff was very friendly and accommodating the rooms for very large I'm pretty comfortable the indoor pool was great for the kids and Huddle House was right in the same parking lot
Cons: Being a small hotel there aren't many rooms and I was forced to stay in a smoking room but as soon as a non-smoking room opened up I was able to move
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-13-2018
Pros: The staff was very helpful and made my experience more pleasurable! Thank you for your hospitality BW Chapmanville!!
Cons:
10.0
Verified Hotel Guest
Exceptional
04-13-2018
Pros: Good breakfast. Good pool. Staff was very friendly.
Cons:
1.0
Rebecca
Very Poor
Traveling as Couple
04-13-2018
Pros: Staff was friendly
Cons: Bugs IN the bed, room not clean etc and our credit card was hacked thru a caller who was put thru to our room??? NOT HAPPY
10.0
Danny
Exceptional
Group Traveler
04-13-2018
Pros: The personal staff was exceptional.
Cons: Nothing
10.0
Olive
Exceptional
Family with Young Children
04-13-2018
Pros: The staff was very attentive, room was clean.
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: Great location. Near the main road. Huddle House next door. Nice pool. Great friendly staff.
Cons: Loved it all. Third time staying there and would do it again.
7.5
Teresa
Good
young couple
04-10-2018
Family
Pros: Was nice and everyone was was friendly and helpful.
Cons: Nothing was a nice place.
10.0
Rebecca
Exceptional
family with young children
04-05-2018
Exceptional
Pros: Facility clean, staff friendly and knowledgeable of area trails and restaurants
Cons:
10.0
Kristina
Exceptional
family with young children
04-03-2018
great place for value
Pros: Great price, staff was wonderful, softball girls were well behaved, excellent stay
Cons: Need more r hot food option for breakfast, but wasn't bad, smoking rooms need frebrezz but what can you say it's a smoking room
5.8
Brenda
Okay
family with young children
03-29-2018
Okay
Pros:
Cons: Had to move to three different rooms, staff was helpful but I had my 90 year old mother with me and it was very inconvenient. I should have at least been given a discount. Your staff was excellent.
10.0
Joshua
Exceptional
young couple
03-26-2018
Friendly,Helpful and Clean
Pros: The staff in this Best Western treated us like family. They were so helful and went the extra mile to help when i dropped my key down the elevator shaft.
Cons:
9.6
Jerry
Exceptional
young couple
03-22-2018
Exceptional
Pros:
Cons:
8.8
George
Excellent
solo traveller
03-21-2018
Fabulous
Pros:
Cons:
7.5
Carrie
Good
solo traveller
03-21-2018
Good
Pros:
Cons:
7.9
Paul
Good
young couple
03-14-2018
The price was just right...
Pros: The staff was very helpful and pleasant. The associates we met went out of their way to make sure we had a great stay. The recently renovated lobby was clean and visually appealing. Our room was very clean.
Cons: The building was being remodeled so the walls and some of the rooms were basically a construction zone. Our first room that was presented to us was supposed to be non-smoking; however, the entire floor smelled of cigarettes when the elevator door opened.
9.6
Brandon
Exceptional
family with young children
03-12-2018
Exceptional
Pros: Great experience
Cons: Pool wasn’t heated as advertised. Very disappointing.
9.2
James
Wonderful
solo traveller
03-08-2018
Superb
Pros:
Cons:
7.5
Audrey
Good
young couple
02-16-2018
My stay was fine except...
Pros:
Cons: My check out experience. I was not given a receipt, was told I didn't need one. My husband was upset with me when he found out I did not get a receipt, so when I got home I called the hotel and ask if it was their custom not to give a receipt. He said no, and I gave him my email address and was sent a copy of the receipt.
9.2
Greg
Wonderful
young couple
01-27-2018
Superb
Pros:
Cons: The electric was off the morning we left. That was the second time that happened to us there.
10.0
Monica
Exceptional
family with young children
12-26-2017
Exceptional
Pros:
Cons:
5.0
Anonymous
Fair
mature couple
12-20-2017
Passable
Pros:
Cons:
10.0
Anonymous
Exceptional
solo traveller
12-06-2017
Lovely property- awesome staff!
Pros: Lovely staff- great location, big, comfy rooms, new bed.
Cons: No complaints
10.0
Anonymous
Exceptional
family with young children
11-28-2017
Lovely, private, family THANKSGIVING
Pros: Everyone was especially nice. Loved coming home, but this took the cake seeing as we got to stay closer than usual to our family.
Cons: There wasn't enough parking for handicapped, because someone parked a travel trailer in two spots.
10.0
Andrew
Exceptional
young couple
10-31-2017
Exceptional
Pros:
Cons:
3.8
Douglas
Poor
solo traveller
10-23-2017
Will never stay here again
Pros:
Cons: The room was filthy. The television didn't work. The room smelled horrible. With remodeling, breakfast was served in a hotel room and based on the cleanliness of mine, I passed. Definitely not worth the price!
7.5
Garry
Good
solo traveller
10-23-2017
Good
Pros:
Cons:
8.8
Ernest
Excellent
solo traveller
10-23-2017
Fabulous
Pros:
Cons:
7.9
Nancy
Good
young couple
10-21-2017
Our stay was adequate.
Pros: Our stay was fine. We were traveling due to death in family so amenties were not important to us.
Cons: The constructure on site was inconvenient but necessary to update facility.
6.7
Dale
Pleasant
young couple
10-09-2017
Pleasant
Pros: Clean, WiFi
Cons: Lobby under construction.
9.6
Douglas
Exceptional
review category group of friends
09-27-2017
Traveling with a group on...
Pros: Breakfast buffet was great
Cons: Everything was good.
7.1
Rwmc
Good
young couple
09-18-2017
Good
Pros: A well maintained indoor pool.
Cons: Mixed review. Most of the staff was fine. In the evening the men in the room adjoining ours had been making noise in our room by tinkering with our adjoining door from their side. We're they trying to get into our room? On my way out of the hotel to return later I stopped at the desk. After telling the lady about the above she said she would call them. Later the disappointing staff member was on duty around 3am. He was reluctant to do anything to stop the same men from the adjoining room to stop running noisily in the hall. We had to call the police to have them removed from the hotel. Any hotel can have disruptive clients. It is the responsibility of the staff to deal with them. Very disappointed.
5.8
William
Okay
solo traveller
09-11-2017
Okay
Pros:
Cons:
10.0
Jackie
Exceptional
young couple
09-05-2017
Great staff and rooms
Pros: Great staff! Had a problem with phone not working and tv volume went out on 2nd day they had someone right up to look at it. Once they could not fix they moved us to a new room quickly. Very clean and beds comfortable
Cons: No pets :( due to miss Irma(hurricane in Atlantic we may be needing to evacuate and would love to return to stay but they do not take pets according to booking.com
7.5
Keith
Good
solo traveller
09-01-2017
Good
Pros:
Cons:
7.5
Leilani
Good
family with young children
08-27-2017
Good
Pros:
Cons:
9.2
Gregory
Wonderful
young couple
08-08-2017
Superb
Pros:
Cons:
10.0
Zeki
Exceptional
family with young children
07-31-2017
fantastic
Pros: Staff responded promptely
Cons: The hotel still has a smoking section and you can smell the odor from the non-smoking section
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