Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This modern downtown property has a large atrium area, indoor pool and conference facilities. The rooms offer a bedding side and a conversational gathering side, along with great downtown views.
Smoke free premises. 253 units. 9 stories, interior corridors.
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
heated indoor.
Parking
on-site (fee).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, video games, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, health club.
Guest Services
valet and coin laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
N, check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 138 guests
Showing reviews 1 - 5 of 50
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros: Quiet, good hospitality in evening and great breakfast! Check in easy and earlier than expected. First time in embassy for a long time but just as nice as ever.
Cons: No.
10.0
Stanley
Exceptional
Senior Traveler
06-23-2017
Pros: Large rooms, good breakfast.
Cons:
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
06-23-2017
Pros: After paying $---- for room. I had to pay for wifi-access. No shower door...water pooring into bathroom floor while taking shower. There was no ESPN cable service as advertised. Carperting in room was filthy. White socks turned brown after walking on it.
Cons: See Above
5.0
Verified Hotel Guest
Fair
Traveling as Couple
06-23-2017
Pros: I love having the space of a two-room suite. The breakfast in the morning is very good for a hotel especially one that includes the breakfast in the price.
Cons: The couch was very dated and had some stains. Behind the headboard there was trash candy wrappers and my wife even said a book. Apparently no one has looked back there in a while. We had to have the maintenance come up and restart the air conditioner.
8.8
Carl
Excellent
family with young children
06-20-2017
Pros: Excellent Breakfast, Very Friendly Staff
Cons: Pull out couch was terrible
8.8
Marie
Excellent
family with young children
06-19-2017
Pros:
Cons: Lobby area was freezing cold
5.4
Michael
Fair
young couple
06-11-2017
Pros: We walked to capital market and enjoyed that walk along with the scenic historic district. What didn't you
Cons: The Embassy suites Charleston West Virginia was the only hotel that charged for parking in the area.
7.9
Anonymous
Good
young couple
05-30-2017
Pros: I liked that there was a living room and a bedroom. Did not cost a fortune.
Cons: No door on shower kinda sucked. Not a lot of senery to look at.
7.1
Anonymous
Good
review category group of friends
05-22-2017
Pros:
Cons: Breakfast was not spectacular as I anticipated it would be
9.2
Karen
Wonderful
review category group of friends
05-22-2017
Pros: Breakfast buffet and manager special are great! Comfy bed and even the pull out sofa bed too!
Cons: Bathroom could have been cleaner
10.0
Michael
Exceptional
family with young children
05-08-2017
Pros: Room was cozy and very clean.. Breakfast was excellent!!
Cons:
10.0
Sarah
Exceptional
young couple
05-03-2017
Pros: The staff was all very nice and courteous. We loved the managers reception.
Cons: The morning breakfast was pretty bland.. not much flavor to anything.
6.3
Ginnie
Pleasant
family with young children
04-11-2017
Pros: The rooms were a good size!
Very nice atrium!
Breakfast was great! Just long wait for omelettes...scramble eggs were runny.
Evening reception was nice! Great drinks!
Cons: Rooms were nice but could use some updating....
And the floors vacuumed and swept a little better
Beds were comfortable but I've slept on nicer hotel mattresses
10.0
Thomas
Exceptional
family with young children
04-09-2017
Pros: Everything was great
Cons: That you charged my card a extra twenty dollars.
10.0
Carmine
Exceptional
family with young children
04-05-2017
Pros: omelette made to order to perfection :)
Cons:
9.6
Danielle
Exceptional
family with young children
04-02-2017
Pros: Awesome place! Very friendly staff!loved the free drinks and snacks!
Cons:
8.8
Terry
Excellent
family with young children
02-27-2017
Pros: Comfortable room quite
Cons:
6.7
Peggy
Pleasant
mature couple
02-25-2017
Pros: It's convenient to everything in town, but it's across the bad part do time which made me nervous at night,It was my anniversary weekend and had asked for something special for our room. Nothing was done. Was a little disappointed
Cons: Near bad part of town, bathroom was dirty
10.0
Adam
Exceptional
family with young children
02-20-2017
Pros: Pancakes made to order fluffy and fast .
Cons: Paid for parking at the hotel.
10.0
Marjorie
Exceptional
solo traveller
02-01-2017
Pros: Breakfast and managers hh
Cons: shuttle services should have more availability and more shuttles
5.8
Mike
Okay
review category group of friends
01-28-2017
Pros:
Cons: Rooms were dirty, expensive and staff not great
6.7
Sherry
Pleasant
family with young children
01-26-2017
Pros:
Cons: hot tub was broken
7.5
Anonymous
Good
young couple
01-24-2017
Pros:
Cons: Parking
9.2
Steven
Wonderful
young couple
01-22-2017
Pros: Nice room and comfortable bed.
Cons: The couch could have been better.
10.0
Shelley
Exceptional
review category group of friends
01-17-2017
Pros: rooms were spacious and clean!
Cons:
10.0
Owen
Exceptional
young couple
01-17-2017
Pros: The room was awesome and breakfast was great.
Cons: Everything was fine.
10.0
Anonymous
Exceptional
young couple
12-29-2016
Pros: Excellent full hot breakfast, with lots of choices on buffet which was continually refreshed even toward end of meal period.
Very nice Giovanni toiletries.
Desk clerks and managers were all very friendly and helpful.
Cons:
10.0
Nicole
Exceptional
family with young children
12-29-2016
Pros: The room was very clean.
Cons: The breakfast was not very good. I did not like the parking at separate lots
9.2
Aaron
Wonderful
young couple
12-20-2016
Pros: Loved the bathroom.
Cons: Lack of shampoo/conditioner.
10.0
Blanca
Exceptional
young couple
12-12-2016
Pros: Managers reception & free breakfast
Cons: 12$ parking
9.6
Stacy
Exceptional
review category group of friends
12-05-2016
Pros: Hotel was close to mall and other restaurants.
Cons:
10.0
Michele
Exceptional
young couple
10-19-2016
Pros: One of the coffee pots was cold but everything else was great
Cons: Really good was my husband's first visit he was impressed
7.9
Bree
Good
review category group of friends
10-04-2016
Pros:
Cons: They need to update the suites with new sofas. They're hard and lumpy. Actually the rooms need to be renovated and updated.
New chefs were not friendly. The omelettes and pancakes (50 cent size) weren't as fluffy as they usually are.
8.8
Mary
Excellent
young couple
09-27-2016
Pros: Can't beat the breakfast---omelet was delicious!!!
Cons: Parking---need an elevator! Dangerous crossing out of parking garage back to hotel!
8.8
Richman
Excellent
young couple
09-21-2016
Pros:
Cons: Charged me twice for the night overdrawing my account
7.5
Traveler
Good
mature couple
09-19-2016
Pros: the size of the room and having sitting area and mini frig
Cons: the décor is pretty dated brown and orange everything
7.1
Sarah
Good
family with young children
09-17-2016
Pros: Having a suite instead of just a room.
Cons: Lots of issues checking in family. Hotel seems to have problems when reservations are made via a web site. They used that as a reason for some of their errors.
10.0
Dennis
Exceptional
mature couple
09-01-2016
Pros: Staff was friendly and accommodating. Comfort of the beds was awesome and so clean!
Cons:
10.0
April
Exceptional
mature couple
08-31-2016
Pros: Nice clean rooms great breakfast
Cons:
8.3
Vishesh
Very Good
solo traveller
08-29-2016
Pros: The Staff was very friendly.
Cons:
10.0
William
Exceptional
young couple
08-25-2016
Pros: Always a nice experience
Cons: Everything was great!
8.8
Austin
Excellent
young couple
08-24-2016
Pros:
Cons: Parking
9.6
Yoyo
Exceptional
family with young children
08-23-2016
Pros: Rooms were clean and spacious. Had no problems or complaints during my 8 year olds birthday party and they partied ALL NIGHT. Very happy and successful birthday LOL
Cons: The breakfast could have been better.
7.5
Anonymous
Good
family with young children
08-21-2016
Pros: Good made to order free breakfast, the center atrium area is nice, fun elevator for the kid
Cons: The shower was preposterous in that the water almost certainly would get out onto the bathroom floor, the parking garage is not connected to the hotel and is awkward to access and makes unloading a ton of luggage with a kid way more difficult than it should be after driving several hours, the couch in the room was of severely low quality
9.2
Christina
Wonderful
family with older children
08-17-2016
Pros: Nice hotel
Cons:
9.6
Anonymous
Exceptional
mature couple
08-14-2016
Pros: Loved the atmosphere in the atrium, and the temperature in the room was perfect-- nice & cool! The location is perfect--across the street from the mall. Having a separate sitting room with a table is perfect. Very clean & great bathroom. Friendly staff.
Cons: Wish there could be a recliner. I know no hotels have them, but it would be so nice to have a really comfortable way to sit with your feet up & watch tv without being in bed.
6.3
Anonymous
Pleasant
family with older children
08-10-2016
Pros: Location and spacious rooms
Cons: Incredibly noisy due to wedding and fully booked hotel, we were there for a night sleep, not for entertainment.
7.1
Erica
Good
young couple
08-10-2016
Pros: Morning staff was a bit more friendly than evening staff.
The continental breakfast was good, they were very accommodating about my dairy allergy. The beds were comfortable and the rooms were clean. I would definitely stay again
Cons: For the price that we were paying- I was not expecting to have to pay extra for things like parking and Wi-Fi.
7.1
John
Good
solo traveller
08-02-2016
Pros: It was close to the airport. The shuttle took me anywhere I wanted to go.
Cons: I could have been allowed to smoke in the room; the air-conditioning in the building was frigid. I turned off the AC in the room and it was still an ice box. No outside balcony. for what I needed, far too expensive. In Europe this room would have been half this price.
10.0
Staci
Exceptional
solo traveller
07-20-2016
Pros: I really liked that included with the price of the stay was a complementary cocktail mixer and buffet breakfast. In addition to the location and comfort of the room, those little extras made the cost worthwhile to me.
Speaking of cost, for what you got - a suite, breakfast, mixer - it is more than comparable to other hotels in the area that charge just as much for less.
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