Embassy Suites by Hilton Charleston
AAA Inspector Rating
300 Court St
Members save 5% or more and earn HHonors™ points when booking AAA rates!
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AAA Inspector Notes
This modern downtown property has a large atrium area, indoor pool and conference facilities. The rooms offer a bedding side and a conversational gathering side, along with great downtown views.
Smoke free premises. 253 units. 9 stories, interior corridors.
Amenities & Services
WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-64 exit 58C; center. 300 Court St 25301.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
heated indoor.
Parking
on-site (fee).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, video games, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, health club.
Guest Services
valet and coin laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 87 guests
Showing reviews 1 - 5 of 50
8.8
Richman
Excellent
young couple
09-21-2016
Pros:
Cons: Charged me twice for the night overdrawing my account
7.5
Traveler
Good
mature couple
09-19-2016
Pros: the size of the room and having sitting area and mini frig
Cons: the décor is pretty dated brown and orange everything
7.1
Sarah
Good
family with young children
09-17-2016
Pros: Having a suite instead of just a room.
Cons: Lots of issues checking in family. Hotel seems to have problems when reservations are made via a web site. They used that as a reason for some of their errors.
10.0
Dennis
Exceptional
mature couple
09-01-2016
Pros: Staff was friendly and accommodating. Comfort of the beds was awesome and so clean!
Cons:
10.0
April
Exceptional
mature couple
08-31-2016
Pros: Nice clean rooms great breakfast
Cons:
8.3
Vishesh
Very Good
solo traveller
08-29-2016
Pros: The Staff was very friendly.
Cons:
10.0
William
Exceptional
young couple
08-25-2016
Pros: Always a nice experience
Cons: Everything was great!
8.8
Austin
Excellent
young couple
08-24-2016
Pros:
Cons: Parking
9.6
Yoyo
Exceptional
family with young children
08-23-2016
Pros: Rooms were clean and spacious. Had no problems or complaints during my 8 year olds birthday party and they partied ALL NIGHT. Very happy and successful birthday LOL
Cons: The breakfast could have been better.
9.2
Christina
Wonderful
family with older children
08-17-2016
Pros: Nice hotel
Cons:
7.1
Erica
Good
young couple
08-10-2016
Pros: Morning staff was a bit more friendly than evening staff.
The continental breakfast was good, they were very accommodating about my dairy allergy. The beds were comfortable and the rooms were clean. I would definitely stay again
Cons: For the price that we were paying- I was not expecting to have to pay extra for things like parking and Wi-Fi.
7.1
John
Good
solo traveller
08-02-2016
Pros: It was close to the airport. The shuttle took me anywhere I wanted to go.
Cons: I could have been allowed to smoke in the room; the air-conditioning in the building was frigid. I turned off the AC in the room and it was still an ice box. No outside balcony. for what I needed, far too expensive. In Europe this room would have been half this price.
10.0
Staci
Exceptional
solo traveller
07-20-2016
Pros: I really liked that included with the price of the stay was a complementary cocktail mixer and buffet breakfast. In addition to the location and comfort of the room, those little extras made the cost worthwhile to me.
Speaking of cost, for what you got - a suite, breakfast, mixer - it is more than comparable to other hotels in the area that charge just as much for less.
Cons:
5.0
Sherry
Fair
mature couple
07-20-2016
Pros:
Cons: Parking situation is extremely poor. Not enough spaces on site, have to park 100yds down the street and walk back to property PLUS you get to PAY for that privilege.
Ate breakfast on site twice. Both mornings pancakes ran out long before bkfast ended. Second morning veggies for omlets also ran out. Website advertises wifi access, which is available, but unless you are a member of the Hilton Club, you have to pay for it. We are in Charleston 3-4 times/year. This is first and last time we will stay here.
10.0
Barbara
Exceptional
family with young children
07-07-2016
Pros: This Embassy Suite is better than other Embassy Suites that I've stayed in. My grand kids and I had a great time in the pool (it was warm), ordering room service (it came promptly) and shopping at the mall that is located across the street from the hotel.
Cons: I don't have a complaint.
10.0
Taneesha
Exceptional
solo traveller
06-28-2016
Pros: Bed was like a cloud and bfast was awesome!
Cons:
8.8
Erica
Excellent
family with young children
06-15-2016
Pros: Comfortable rooms, good for families.
Cons: Having to pay for parking. No where (when you enter the parking garage) does it say that 12.00 a day will be charged to your room. It does indicate that if you use your hotel room key, Embassy Suites guests can access the garage. The 12.00 a day charge off sets the 'free hot breakfast"
The same breakfast every day. We stayed for 4 nights and every day it was the same breakfast.
8.3
Samantha
Very Good
mature couple
06-10-2016
Pros: nice building style. rooms were big and clean. close to downtown attractions.
Cons: parking fee $12.00 a night and distance from garage to hotel
9.0
Michael
Wonderful
Solo Traveler
06-08-2016
Pros:
Cons: They did not refill the coffee for the 2nd day's stay
10.0
Holly
Exceptional
family with older children
06-02-2016
Pros: Overall great experience!!! Breakfast was unbelievable anything you could want to eat. Rooms were large and beds so comfy. Great location across from mall with plenty of shopping and restaurants.
Cons: You had to pay for parking even if you are a guest.
6.7
Heather
Pleasant
family with young children
06-01-2016
Pros: There was a family reunion there and I waited in line for an omelette when a lady invited her husband in front of me who had not been waiting and ordered 3 I just stepped out of line rather than cause a prob this exact thing happened when we were in Williamsburg Va and another family reunion did the same rude things we also could not get a cart to load or unload because the same family reunion was using a cart for numerous rooms I really appreciated how the front desk immediately addressed the issue when I witnessed a carload of people get out of a car in the parking lot and proceed to the pool I reported this and it was immediately handled
Cons: I feel that if you continue to book "family reunions" you need to keep a very close check on food and drink service I have no problem showing my key every time I want a drink or breakfast these so called reunions are costing you more customers and money than they bring in
10.0
Martha
Exceptional
review category group of friends
05-31-2016
Pros: The breakfasts were excellent, the staff so courteous and polite and helpful. My oldest friend and I were in town for a 53rd class reunion and both of us were suffering with a lot of body pain so everyone was so helpful with whatever we needed. We appreciate that so much. As a former meeting planner, every time I could stay in an Embassy Suites with my delegation, I would and now personally, the Embassy Suites is my hotel of choice. Love the Managers reception as well but we only had time to partake of one of them. It is excellent as well. Thanks to all the staff for every smile, every courtesy, every helpful thing they did to make our stay so great. You have an excellent staff in every area. My commendations to each and every one. We were able to stay in a suite close to the elevator and that was so helpful to both of us who walk with a cane on occasion. Having the internet service was nice to be able to use my computer while staying in the hotel. Staff was so helpful in assisting me in taking my luggage up to room and Tina even hung up clothing on hangers for my friend and putting my suitcase on the holder which helped me so much. I really appreciated her help.
She was so nice and courteous. She went above and beyond. The gentleman who took care of the rooms was very helpful as well and the Security also even kept a watch out for us when out to get ice and returning to our room later in the evening. That made us feel very secure seeing them there and noticing they would keep an eye on us that we returned to our room safe and sound. I give the hotel a 100% 10 rating and will use it again. I was not able to drive back and forth to the weekend events from Spencer, WV so decided to user the hotel and it worked out nicely. My friend had her car, she drove in from Tennessee, and I could ride with her. It was an ideal situation.
Cons: I liked everything but for me with back problems it would have been better to have a little more plush bed, like the heavenly beds which I have used in other hotels. Those are super. If you update your hotel in the future, I hope you will keep that in mind to add. That would make it perfect and the other thing is that there is no fan in bathroom to utilize which would have been helpful in taking steam out after shower, putting on make up etc. I went out and bought a small fan which helped a lot but that is the only two things I could even have a complaint about. I took a long power strip to use to plug ion my CPAP machine, heating pads, computer etc. For people with health issues that is a nice addition too. I would never have even thought about that had I not had to bring all of that for myself due to sustaining a fall two weeks ago and my body is all stoved up and I needed the extra plug ins. When younger and selecting hotels that was not an issue but it is for some folks. I love your hotel overall and it is hard to even write a complaint but I offer these only as a suggestion. Thank you. When selecting another hotel, I will choose your hotel and recommend it to others. Been recommending it to our friends every day.
Thank You
5.4
Donna
Fair
family with young children
05-19-2016
Pros: Nothing excellent about this hotel, very over priced !
Cons: Charged me 12.00 to park !
9.2
Mike
Wonderful
mature couple
05-19-2016
Pros: Free cocktails and breakfast
Cons: $12.50 for parking in an open area, accessible to the public. Also, no valet parking.
8.8
John
Excellent
mature couple
05-11-2016
Pros: Staff friendliness
Cons: No clean towels in pool Sunday
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
05-02-2016
Pros: After paying $---- for room. I had to pay for wifi-access. No shower door...water pooring into bathroom floor while taking shower. There was no ESPN cable service as advertised. Carperting in room was filthy. White socks turned brown after walking on it.
Cons: See Above
9.6
Steven
Exceptional
young couple
04-22-2016
Pros: Loved the free drinks. Friendly staff. Great location to walk around downtown.
Cons:
7.5
Kerri
Good
family with young children
04-06-2016
Pros: The place is very nice and comfortable. The food and snacks are great.
Cons: The pool is to small for the size hotel it is.
10.0
Amy
Exceptional
family with older children
03-30-2016
Pros: everything was wonderful, would definitely go again
Cons:
9.6
John
Exceptional
family with young children
03-29-2016
Pros: Breakfast was terrific
Cons: Check in clerk needed to speak better English.
9.6
Corey
Exceptional
family with young children
03-28-2016
Pros: The room was perfect for a dad & mom wit their four kids. We have two older kids that enjoyed the pool and the happy hour with appetizers.
Cons: Sink and toilet in our suite were backing up.
9.6
Mary
Exceptional
family with young children
03-24-2016
Pros: Beautiful room.
Cons:
4.2
Charles
Disappointing
family with young children
02-24-2016
Pros: The night manger Donald blankinship was not very polite cry about all the kids playing with a ball in the pool made a 3 year old little girl cry on her birthday cause she wanted to play with the ball in the pool
Cons: No stores around the hotel
9.6
Aaron
Exceptional
family with young children
02-23-2016
Pros: Was our first stay here!! WONDERFUL....loved it sooo nice and everythings so close awesome Breakfast and Drinks :)
Cons:
5.8
Thomas
Okay
family with young children
01-20-2016
Pros: Complimentary breakfast. Free parking. Good location.
Cons: A group of teenage girls were staying in the room next to us. They were very loud. I called the front desk three times. First at 11:00, then 11:30, and finally at midnight. The third time I called to complain about the noise, I was told that they were having a party. I asked if they could be moved and I was told that I could be moved. My children were asleep, so I didn't want tone moved. I was told that they had a right to do whatever they wanted. They had paid for their room just as I had. The man at the front desk said, "I would reimburse your money but I see you booked through a third party". When you pay to stay in a "nice" hotel you expect to at least get some sleep. It was 2:30 am before I finally fell asleep. The point is. I was made to feel like I wasn't as important because I booked through booking.com and my complaints of noise was not taken care of. I will NEVER stay at that hotel again. I will also be reporting the incident to Embassy Suites at the corporate level. I love booking. com.
10.0
Stanley
Exceptional
Senior Traveler
01-09-2016
Pros: Large rooms, good breakfast.
Cons:
10.0
Roger
Exceptional
review category group of friends
01-01-2016
Pros: Location, convenience wonderful place to stay
Cons:
7.9
Max
Good
family with older children
12-28-2015
Pros: Room, facilities, amenities
Cons: It was Christmas Day, told no room service and food services closed, which is understandable. Failed to tell me they then put out what amounted to a buffet and open bar in the Lobby. Would have been useful information to follow "no room service or food services today". Even passed a bartender who appeared to be stocking the Lobby Bar, and I asked, "oh, you ARE opening the Bar today"? To which I received the curt response, No! Nothing else. Then of course, he did open the bar for the "buffet". I was still in my surgery "scrubs", so perhaps he will recall the incident. That was the second person to fail to point out that, even though it was Christmas Day, the guest reception would still take place. My only perception and understanding was, "no food services, room service, or bar available today". I was there to spend 4-5 hours with my grown children.
9.6
Janine
Exceptional
family with older children
12-16-2015
Pros: Friendly, clean, good food and close to civic center
Cons:
7.0
Pamela
Good
Group Traveler
12-14-2015
Pros:
Cons: One to two elevators were down. Making access to the first floor unbearable.
8.8
Jeremy
Excellent
family with older children
12-06-2015
Pros: I liked the layout of the room. The sitting area away from the sleeping area was especially nice.
Cons: Check in was difficult due to the lack of parking. Being able to park in the pay lot before checking in would be very convenient.
10.0
Catherine
Exceptional
solo traveller
11-29-2015
Pros: Clean room. Beautiful Hotel. Excellent Breakfast Wonderful Afternoon snacks,and beverages
Cons:
5.8
D'agostini
Okay
mature couple
11-28-2015
Pros:
Cons: The room was nasty people left food on the fridge so you know they didn't clean hair all over the shower will not be staying again
10.0
Jerry
Exceptional
mature couple
11-22-2015
Pros: This was a first time at an ES. We were very impressed
Cons: We only had 1 day to stay.
7.9
Vicki
Good
family with young children
11-10-2015
Pros: Love the reception and the breakfast! The pool is also a great amenity. It gave the kids something to do. The pool was the best part of the trip for them.
Cons: Maybe put up a sign that asks that you only take what you are going to eat so as not to waste food.
10.0
Charles
Exceptional
family with older children
10-25-2015
Pros: Employees are awesome
Cons: The only thing is in the fitness room the equipment needs some work
9.6
Cynthia
Exceptional
solo traveller
10-19-2015
Pros:
Cons: Parking garage was very confusing with no direct entrance into the hotel
10.0
Cindy
Exceptional
Traveling as Couple
09-29-2015
Pros: Everything especially manager's reception.nothing
Cons:
3.3
Charles
Poor
family with older children
09-22-2015
Pros: Nothing
Cons: Rude, untrained staff. Peeling wallpaper. Dirty. Beer cans on ground. Worn surfaces. Dents and rust in tub.
8.8
Sabina
Excellent
solo traveller
08-30-2015
Pros: The staff was extremely helpful. I travel all the time and cannot recall another hotel where the staff was so friendly and accommodating. What's more, it appeared that the staff not only worked well together but actually enjoyed working with each other. They made my stay.
Cons: I wish housekeeping had done a slightly better job cleaning my room each day. They didn't restock my coffee one day and another they left empty cups on my nightstand.
Showing reviews 1 - 5 of 50