Holiday Inn & Suites Charleston West

AAA Inspector Rating
8.7
Very Good
69 Guest Ratings
400 2nd Ave SW
South Charleston, WV 25303- Map It
Photos
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AAA Inspector Notes
The lobby of this hotel is furnished with some antiques along with a talking parrot. The indoor pool has colorful decor schemes. Rooms offer modern artwork and large task tables. 150 units, some kitchens. 6 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-64 exit 56, just nw. Located in an industrial area. 400 2nd Ave SW 25303.
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, video games, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, airport transportation, room service.
Terms
N, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 69 guests
Showing reviews 1 - 5 of 50
5.4
Verified AAA Guest
Fair
Family w/Children
07-27-2016
Older hotel in a downtown location. Needs updating.
Pros: Large room sizes in the suite. Splash pad area for children.
Cons: Restaurant area open to the lobby. People walking to and from the pool must walk through the eating area. Bathroom in the suite required walking through the bedroom.
6.0
Verified Hotel Guest
Pleasant
Business Traveler
08-19-2016
Pros: Room and hotel was clean clean clean!
Cons: Room service/restaurant was a terrible experience and it was even more difficult to get someone to apologize or even take it off the bill.
4.2
Dewey
Disappointing
mature couple
08-16-2016
Pros: Appearance inside lobby and exterior was pleasant and inviting. Restaurant on site, although we didn't eat or drink there- a cup of coffee was $2.75. Front desk was very accommodating when they moved us from our original room on the third floor because it smelled of smoke.
Cons: Would not recommend the third floor because it still smells of smoke even though it is now a non-smoking facility. Hotel is right beside railroad tracks so when a freight train comes by, the Windows rattle. The floors were not vacuumed properly (medicine package on the floor under desk and toothpick on the bathroom floor). Housekeeping began knocking loudly on doors on our floor at 8:00 am even though checkout is noon.
7.5
Darryl
Good
mature couple
07-12-2016
Pros: Good
Cons: Musty smell
6.3
Marjorie
Pleasant
family with young children
07-07-2016
Pros:
Cons: Room and pool area were dirty
Showing reviews 1 - 5 of 50