Holiday Inn & Suites Charleston West

AAA Inspector Rating
8.7
Very Good
75 Guest Ratings
400 2nd Ave SW
South Charleston, WV 25303- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.4
Bath3.1
Public Areas3.1
AAA Inspector Notes
The lobby of this hotel is furnished with some antiques along with a talking parrot. The indoor pool has colorful decor schemes. Rooms offer modern artwork and large task tables. 150 units, some kitchens. 6 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-64 exit 56, just nw. Located in an industrial area. 400 2nd Ave SW 25303.
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, video games, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, airport transportation, room service.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 75 guests
Showing reviews 1 - 5 of 50
5.4
Verified AAA Guest
Fair
Family w/Children
07-27-2016
Older hotel in a downtown location. Needs updating.
Pros: Large room sizes in the suite. Splash pad area for children.
Cons: Restaurant area open to the lobby. People walking to and from the pool must walk through the eating area. Bathroom in the suite required walking through the bedroom.
10.0
Alexa
Exceptional
review category group of friends
06-20-2017
Pros: Staff was very accommodating and friendly when construction along our route delayed our check in time by several hours. Location and facility was clean and perfect for our stay. We were very pleased, thank you.
Cons: N/a
6.7
Kayla
Pleasant
family with young children
06-03-2017
Pros: Bed and pillows were very comfortable! Breakfast buffet was good. Pool area was beautiful.
Cons: Booking.com confirmed I had two rooms reserved but when we arrived only one room was listed for us. We had to be two floors away away from my parents room. Pictures on booking.com weren't accurate although the room is nice. There is not a pull out couch in the room. Breadfast should be "free". Pool needs heated and rules inforced. It was hard to enjoy because of all the parentless kids cannon balling everywhere including the hot tub. The temp of the hot tub needs to be hotter. Waitress is rude!
10.0
Antonio
Exceptional
solo traveller
05-29-2017
Pros: The pool was nice an clean
Cons:
7.1
Ronald
Good
young couple
05-22-2017
Pros: Hotel was very clean and the staff were great.
Cons: Located in industrial area.
Showing reviews 1 - 5 of 50