valet laundry, airport transportation, area transportation-within 3 mi.
Terms
N, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 136 guests
Showing reviews 1 - 5 of 50
7.5
Anonymous
Good
young couple
04-16-2018
Good
Pros:
Cons:
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: It was clean and convenient to downtown.
Cons: I don't think this should qualify as a four star hotel. The "state of the art fitness center" was only comprised of three machines in a tiny room. There was a lack of storage space and surfaces in the hotel where they are typical in other hotels.
8.0
Verified Hotel Guest
Very Good
Solo Traveler
04-13-2018
Pros: The bed. I sleep on an air mattress at home, so this is a real treat. Also loved the location - right by stops for Badger Bus/Greyhound.
Cons: The shower did not have any kind of step/ledge, to help raise one's legs during bathing. This is good for aging joints. I received a food offer of $20 for $15 at the on-site Portage Pi. Website pricing did not match actual prices.
2.0
Brittni
Poor
Traveling as Couple
04-13-2018
Pros: The decor was cool, it was close to the capitol
Cons: The smell. The extra charges not represented on the bill they had me sign. Bad food. In the middle of fraternity row.
3.3
Michelle
Poor
family with young children
04-10-2018
I was disappointed that the...
Pros: The hotel itself was decorated in a very fun and creative way. The room and common areas were very clean
Cons: No disclosure on location. This hotel is on a Greek row. We were awake our first night there, a Thursday night, until 3 am with vibrating walls from music blaring in building across street and screaming and yelling from partying students. I called the front desk at 2am, after 3 solid hours of this incessant disruption, asking if there was an ordinance for noise? Front desk was slightly rude to me and I got very angry and told “her” that I wanted it noted in my file I was not happy and that I wanted to speak to a manager about this very misleading location in their hotel description as well as getting us a different room. The walls were paper thin so we heard every word our neighbors said, esp the ones that arrived back at 2am, obviously drunk and extremely loud. I never received a call, a note or and verbal outreach from anyone. In fact, every time you pass the front desk the staff, be it one or three members, never once greeted either of us.
Parking is included in your stay, weather you like it or not, to the tune if $25.00/night. Parking is Valet ONLY and you are expected to tip staff, which are from an outside company, every time they retrieve your car which amounted to twice a day. This was NOT disclosed by hotel, another dupe! Paid $435 for two nights in Madison. What a disappointment.
7.5
Am
Good
family with young children
04-09-2018
Good
Pros:
Cons: Staff at check in not very friendly
9.2
David
Wonderful
family with young children
04-08-2018
Perfect location for touring downtown
Pros: Beds so comfortable. Staff fantastic !
Cons:
7.5
Anonymous
Good
family with young children
04-06-2018
Good
Pros: Great location, easy access to State Street and fun lobby. Comfortable beds.
Cons: Front desk service inconsistent.
6.7
Donald
Pleasant
young couple
03-24-2018
Great locations, funky hotel and...
Pros: The location was perfect for us- close to the Kohl Center. My wife enjoyed the decor and atmosphere at the hotel
Cons: I wasn't happy about being charged $20.00 for "early check-in" at 11:30. They hadn't emptied all the waste baskets and didn't re-supply us with coffee and cups. Not sure if this was because of our early check-in or if they just missed it but my wife was able to track them down and get the coffee and cups- and we didn't worry about having someone else's garbage in our waste baskets.
8.3
Anonymous
Very Good
young couple
03-23-2018
Nice location downtown and on...
Pros: The Trippalindee restaurant and bar on the 7th floor was really cool!
Cons: The front desk attendant was kind of rude.
10.0
F
Exceptional
solo traveller
03-16-2018
let's do this again
Pros: Wife and I will come back to weekend in Madison and stay there for sure....it is so handy to State and valet parking is only way to go....Tell Rodney we said hi and we'll be back....
Cons: Only if I could have stayed longer but had no time
9.6
Deborah
Exceptional
family with young children
02-23-2018
Exceptional
Pros:
Cons:
7.9
Anonymous
Good
solo traveller
02-21-2018
Great hotel in a perfect...
Pros:
Cons: I could not open the window, because the cigarette smoke from smoking lounge below blows into the room. Rooms are on the small side but very comfortable.
10.0
Chris
Exceptional
family with young children
02-05-2018
Exceptional
Pros:
Cons:
8.8
Patrick
Excellent
solo traveller
01-24-2018
Very, very good!
Pros: Went up to the rooftop bar late that night and the bartender was very accommodating!
Cons: N/A
10.0
Paula
Exceptional
solo traveller
01-13-2018
Exceptional
Pros:
Cons:
8.3
Anton
Very Good
review category group of friends
01-12-2018
Great stay
Pros: Everything was great starting from check-in.
Reception staff is great
Cons:
10.0
Stacy
Exceptional
family with young children
01-03-2018
Exceptional
Pros:
Cons:
5.8
Kathleen
Okay
solo traveller
12-09-2017
Fair
Pros: Location.
They did have The WJS and USA Today newspapers in the lobby
Cons: The water was terrible, smelled and tasted like algae. Room was very small, no closet and no place to put the suitcase.
$20.00 extra daily to park the car.
Missed one wake up call!
2.5
Anonymous
Poor
mature couple
12-03-2017
Very poor
Pros:
Cons:
7.5
Anonymous
Good
mature couple
11-28-2017
Good
Pros:
Cons:
5.0
Anonymous
Fair
mature couple
11-25-2017
Passable
Pros:
Cons:
6.3
Anonymous
Pleasant
solo traveller
11-17-2017
Great location. not great execution.
Pros: Location was great.
Cons: When I arrived in my room I was greeted by urine and TP in the toilet. Makes a guy wonder if they even changed the sheets. The sink did not drain. I used the last 2 tissues in the box the night I arrived and the box was never replaced. The valet parking is nice but no one said it was $20 per day. I don't think this is an unreasonable price it's just the lack of communication. I then received an email notification from my credit card company. The bill was much higher than expected. Wen I inquired about this at the desk they told me that they add 20% to cover room charges. Again, not a big deal but this should have been communicated when I checked in.
10.0
Anonymous
Exceptional
mature couple
11-09-2017
Exceptional
Pros:
Cons:
4.6
Kavana
Disappointing
family with young children
11-04-2017
Not a very pleasant stay
Pros: Rooms are aesthetically pleasing.
Cons: Room was very cold & bathroom is dirty.
9.6
Kim
Exceptional
family with young children
10-31-2017
Exceptional
Pros:
Cons:
8.8
Anonymous
Excellent
young couple
10-30-2017
Fabulous
Pros: Staff was very helpful. Airport transportation. Location.
Cons: No one came to clean our room till 4:00pm. That is unacceptable!
10.0
Anonymous
Exceptional
mature couple
10-27-2017
Exceptional
Pros:
Cons:
7.9
博伦
Good
young couple
10-20-2017
Good
Pros:
Cons:
7.5
Anonymous
Good
young couple
09-29-2017
I loved it here! Id...
Pros: How close everything is. How neat the hotel was.
Cons: I like everything
7.1
Joe
Good
family with young children
09-27-2017
Good
Pros:
Cons:
5.8
Anonymous
Okay
family with young children
09-23-2017
Great location not nearly as...
Pros: Locstion
Cons: Odors in hall, linens and towels, bathroom needed update and stains on wall
7.9
Karen
Good
review category group of friends
09-18-2017
Good
Pros:
Cons: Rooftop under construction. Way to expensive for the value.
10.0
Anonymous
Exceptional
mature couple
09-11-2017
Exceptional
Pros:
Cons:
7.5
Kristy
Good
young couple
09-11-2017
Good
Pros: I love the look and feel of this hotel. Everyone was amazing and the cute little cafe had delicious coffee and food!
Cons: We stayed at The Graduate for 2 nights and unfortunately I didn't get much if any sleep. I am a 30 year old with previous back surgery and the the bed was the worse thing I have ever slept on. Their beds had absolutely no support and because of that we will not be back. Plus, I paid for a queen room (I have a queen bed at home) and I know I got a room with a full bed.
8.8
Remi
Excellent
review category group of friends
08-30-2017
Fabulous
Pros:
Cons:
7.1
Van
Good
family with young children
08-24-2017
Good enough to stay.
Pros:
Cons:
10.0
Dave
Exceptional
solo traveller
08-23-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
08-21-2017
Exceptional
Pros:
Cons:
7.9
Tim
Good
review category group of friends
08-14-2017
Good
Pros: Great staff, friendly, accomadating. Great location close to the U.
Cons:
5.4
Stuart
Fair
young couple
08-10-2017
Passable
Pros:
Cons:
7.1
Tom
Good
family with young children
08-07-2017
Convenient, quiet , small hotel...
Pros: Clean room
Friendly staff
Cons: Really slow breakfast service, easy to improve
Room 411 has loud ventilator noise in the bathroom, also fixable
Too bad the rooftop is closing........it's a great asset
9.6
Chris
Exceptional
review category group of friends
08-04-2017
Exceptional
Pros:
Cons:
7.5
Chantal
Good
solo traveller
08-03-2017
Good
Pros: Decor hotel
Cons: Shuttle epic
9.6
Erik
Exceptional
young couple
07-29-2017
Wonderful in every way
Pros: The decor is cool, the staff was very friendly and they have savory and sweet hand pies in the lobby
Cons: Price was pretty high
7.9
Claudio
Good
family with young children
07-28-2017
Great but
Pros:
Cons: Housecleaning is terrible
10.0
Holli
Exceptional
family with young children
07-24-2017
Great location and charm
Pros: Liked the king sized pillows but not very comfortable.
Cons: same as above
5.8
Praful
Okay
solo traveller
07-22-2017
Cute
Pros:
Cons:
7.1
Anonymous
Good
family with young children
07-21-2017
Great location, Friendly staff, Maintenace...
Pros: Great location for staying close to the campus and state street.
Cons: Some attention to maintenance needed. One elevator out of service, the other having issues. Drain very slow in shower. In the past if the parking was full, which it usually becomes, valet service was available to another parking garage. This time I was given a parking voucher and a map to the public parking garage, 3 blocks away. It was 9 PM and raining.
5.8
Judyth
Okay
young couple
07-18-2017
Okay
Pros: Close to the campus and Capitol square.
Cons: One elevator out of order our entire stay. Second elevator broke down one night. We were trapped in the elevator and then had to walk from fifth floor.
Adjacent street torn up for water main repairs. Unable to even reach parking garage most days. However, they did pay for parking in a ramp a few blocks away.
Housekeeping staff did not did routinely vacuum room, dust flat surfaces, clean bathroom mirror or even replenish toilet tissue. I think they were short staffed during our stay.