Holiday Inn Madison at The American Center

AAA Inspector Rating
8.7
Excellent
51 Guest Ratings
5109 W Terrace Dr
Madison, WI 53718- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.1
Bath3.0
Public Areas3.3
AAA Inspector Notes
This hotel features rooms with comfortable armchairs, large flat-panel TVs and cool photography of the brand down through the ages. This expanded property has many wonderful amenities, including a fun pool area for families and an outstanding exercise facility with recently added equipment. Smoke free premises. 138 units. 5 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
US 151 exit 98B, just nw on American Pkwy, then 0.5 mi sw. 5109 W Terrace Dr 53718.
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes. Some: microwaves.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
N, check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 51 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-21-2017
Pros: Clean hotel with friendly staff. Great workout room and pool. Easy access to downtown Madison
Cons: Although it was easy to get to downtown Madison it was further away than I thought. Check the map before booking
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location. Lounge. Cleanliness, friendliness of the staff. Comfortable new beds, great breakfast with variety of items.
Cons: Nothing.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Beds were comfortable. Rooms were clean.
Cons: Staff didn't go out of their way to help me when I had my hands full trying to get in the door. The front desk girls were busy on their phones. Also missed having a complimentary breakfast.
8.0
Anonymous
Very Good
07-21-2017
Pros: The bed was very comfortable and the onsite restaurant & bar were surprisingly good. The night we stayed was very cold so I appreciated being able to remain in the hotel.
Cons: The walk-in shower leaked badly. Within minutes there was a significant amount of water on the floor. Most of our towels went to drying it up.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Excellent customer service! Helpful, friendly and attentive to details. Room was very clean, hotel was quiet, even though busy.
Cons: No!
Showing reviews 1 - 5 of 50