Holiday Inn Madison at The American Center

AAA Inspector Rating
8.7
Excellent
36 Guest Ratings
5109 W Terrace Dr
Madison, WI 53718- Map It
Photos
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AAA Inspector Notes
This expanded service property has many wonderful amenities, including a fun pool area for families and an outstanding exercise facility with recently added Matrix-brand equipment. Smoke free premises. 138 units. 5 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
US 151 exit 98B (American Pkwy), just sw. 5109 W Terrace Dr 53718.
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes. Some: microwaves.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, airport transportation, room service, area transportation-within 5 mi.
Terms
check-in 4 pm.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 36 guests
Showing reviews 1 - 5 of 26
7.1
Prawetj
Good
solo traveller
09-15-2016
Pros: The staff were nice and efficient, the place is clean with plenty of parking space. The bar keeps me sane from staying far away from the city. Nice big room.
Cons: Too far away out of no where. If no car, you are stuck.
6.3
Geoff
Pleasant
solo traveller
09-08-2016
Pros: The property is overall ok. The staff did a good job of check in. The problem of mosquitoes inside was not dealt with effectively.
Cons: The property has a problem with mosquitoes inside. I was told, while trying to eat dinner at the bar, that is was th3 front door and people coming and going. Long story short, I had the same problem the next morning at breakfast, while it was raining all morning. 9 years in pest control and every licence available in the business, says that doesn't happen. The front desk acknowledged the issue, but offered no compensation or adjustment. Poor customer service.
8.8
Glenys
Excellent
solo traveller
07-23-2016
Pros: The room was spacious and very comfortable. Breakfast selection was excellent.
Cons: the hotel is isolated and you really need a car to go anywhere. Very limited bus availability and very little of interest within a reasonable walking distance.
7.9
Patrick
Good
family with older children
06-30-2016
Pros: Ac worked well!!
Cons:
5.4
Eric
Fair
family with young children
06-28-2016
Pros: Staff
Cons: Room was not clean, we found a bug and hairs in our bed.
Showing reviews 1 - 5 of 26