Rooms on the top three floors offer views of either the lake or the capitol. All rooms provide guests with comfortable beds and furnishings, flat-panel TVs, large work desks and spacious bathrooms. For coffee lovers, a Starbucks is located on the premises.
Smoke free premises. 373 units. 13 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, area transportation-university & restaurants.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 171 guests
Showing reviews 1 - 5 of 50
10.0
Tara
Exceptional
family with young children
09-19-2016
Pros: comfortable beds, Airport shuttle (free!), Gameday shuttle to Camp Randall, dark shades, baby crib, Starbucks in lobby, perfect location to State Street
Cons:
6.3
Richard
Pleasant
young couple
09-08-2016
Pros: Near State Capitol. Attended a small catered affair and food was good.
Cons: Room was very average or below for the price, in my opinion. Didn't like extra parking fee. Sterile bar lounge atmosphere.
9.6
Amy
Exceptional
young couple
09-06-2016
Pros: Food was delish from hotel restaurant!
Cons:
8.8
Mark
Excellent
young couple
09-05-2016
Pros: Location was great. Walked to Wrigley and to Lake Michigan. Bed was comfortable.
Cons: Elevator was teeny. Two people and carry-on luggage is all. Not much fruit for breakfast.
6.3
Eric
Pleasant
mature couple
08-29-2016
Pros: Close to the capitol and State street.
Cons: The AC machine is the most horrible one I have seen , noisy and Its Artic wind is freezing the bed ( in your face) all night long with no fine tuning possible . Hotel owner should try to sleep there one night . Towel on the turbo machine is a most. Thermos windows were all foged up too. Bad
10.0
Mary
Exceptional
review category group of friends
08-21-2016
Pros: We liked everything throughout our stay at the concourse--the staff, location, room, lobby, parking, and bar were all wonderful. Thank you for everything--I/we look forward to a return stay with you!
Cons: Nothing--we found everything to be more than satisfactory.
6.3
Jason
Pleasant
mature couple
08-17-2016
Pros: Location
Cons:
10.0
Susanne
Exceptional
solo traveller
08-16-2016
Pros: Best breakfast ever!
Cons:
10.0
David
Exceptional
mature couple
08-10-2016
Pros: The staff was extremely helpful and accommodating. They really took the trouble to welcome us and assure that our stay was comfortable and memorable.
Cons:
10.0
Tafat
Exceptional
young couple
08-09-2016
Pros: Amenities and delicious food at Governor's Club
Cons: Nothing
5.4
Cheryl
Fair
family with older children
08-09-2016
Pros: Location near to square.
Poolside rooms
Cons: Poor checkout procedures, unacceptable waits, inadequate elevator service,
9.2
Al
Wonderful
mature couple
08-05-2016
Pros: We had some issues with our room(noisy bachelor party neighbors) and they promptly moved us and upgraded to the 14 floor. The room had a wonderful view of the lake.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Teens
08-01-2016
Pros: Great hotel near the Capitol. I've stayed several times. It always exceeds expectations .
Cons:
10.0
Rich
Exceptional
mature couple
08-01-2016
Pros: The hotel is awesome !
Cons: The 1.5 hr drive to get there !
10.0
Deb
Exceptional
family with older children
08-01-2016
Pros: Asked for a room with a view and got it!! Beautiful hotel!
Cons:
10.0
Kirk
Exceptional
mature couple
07-29-2016
Pros: Club Level, location, emenities, staff, everything
Cons: absolutely nothing
9.6
Nora
Exceptional
review category group of friends
07-22-2016
Pros: Everything was great except we thought it was pricey.
Cons: The cost was a tad pricey for what we got. No continental breakfast --needed to be included.
8.8
Gary
Excellent
review category group of friends
07-19-2016
Pros: Staff and location were great
Cons: pay per view movies too expensive -
air-con too loud
9.2
Tami
Wonderful
review category group of friends
07-18-2016
Pros: Proximity to downtown activities and staff was very helpful.
Cons: Preference for a firmer bed.
10.0
Stephen
Exceptional
young couple
07-17-2016
Pros: excellent
Cons: nothing
10.0
Michelle
Exceptional
Traveling as Couple
07-10-2016
Pros: Greattach location. Staff very accommodating and friendly.
Cons: Notging.
10.0
Susan
Exceptional
mature couple
07-09-2016
Pros: Great food but eggs and bacon got boring after 2 days.
Cons:
9.6
Deby
Exceptional
mature couple
07-01-2016
Pros: The entire staff was very helpful and friendly. The up-grade and personal attention we received was above and beyond what we expected. Location for us was perfect as we only had to walk to our destination. Great stay!
Cons: My husband delivered breakfast to me in the room but lacking a tray it turned into several trips for coffee and yogurt.
10.0
Justina
Exceptional
review category group of friends
06-30-2016
Pros: I love that this hotel was in the heart of downtown. The two rooms we got also accommodated all 12 of us girls. The staff offered us anything we needed.
Cons: Even though we had reservations, the parking lot was still full. I did find one spot, but because the car was parked weird, I scraped my car on a pillar.
7.9
Gary
Good
mature couple
06-27-2016
Pros: staff was very friendly and helpful
Cons: air conditionercontrols
7.1
Halima
Good
family with young children
06-21-2016
Pros: The complimentary breakfast was very nice. The room was quiet and the location was very accessible to State Street.
Cons: Being woken up before 8:00A by housekeeping to clean the room. The fact that kids are not allowed into the lounge in the evening for the free appetizers and desserts that the governor's club offers.
9.2
Xianghui
Wonderful
review category group of friends
06-20-2016
Pros: every one here is friendly!
Cons: the breakfast is not that good
10.0
Jraymes
Exceptional
mature couple
06-14-2016
Pros: The Governor's Club was absolutely fabulous.
Cons: The mattress was a little too soft.
8.3
Paulo
Very Good
solo traveller
06-13-2016
Pros: The governors club, and room accomodations
Cons: The reception staff, too many fails for costumers, the have no focus nor experience, specially the ones in the morning.
The bellboy, took the airport shuttle reservation, I've seen it, and lost it in the next day.
10.0
Michael
Exceptional
Traveling as Couple
06-12-2016
Pros: Excellent room, comfortable bed including premium bedsheets.
Cons: Very noisy HVAC system outside. Could not kexpect windows open
7.5
Sandra
Good
mature couple
06-09-2016
Pros: Close to Overture Center.
Cons: Queen room was small. Bumped my shoulder on corner of night stand getting out of bed.
6.3
Martin
Pleasant
mature couple
06-03-2016
Pros:
Cons: Terrible service with no interest in the customer at all
9.2
Valerie
Wonderful
solo traveller
05-25-2016
Pros: Excellent staff - well-informed and helpful
Cons: No real problems
8.3
Marisaindriati
Very Good
review category group of friends
05-17-2016
Pros: the bed is comfy, free shuttle to the university
Cons: they didn't provide shower cap and sufficient toiletries
10.0
Susan
Exceptional
review category group of friends
05-15-2016
Pros: Super friendly
Cons:
10.0
Daniel
Exceptional
Solo Traveler
05-10-2016
Pros: It down town you can walk every where know needed for a cab.
Cons: 10$ parking but that really cheap. So no
6.3
Jeffrey
Pleasant
solo traveller
05-10-2016
Pros: Getting out of Madison Wisconsin without getting robbed or catching anything.
Cons: Homeless people harrassing you right outside the front door
Was threatened by and harrassed by three drunken college kids 30 feet from the front door
Hotel was nice. City sure has a little to be desired
Need to put bottled water in rooms. Even if you need to pay for it water in the rooms is essential
The view was nice as long as you didnt look down. The roof below was disgusting with trash/junk
9.6
Patrick
Exceptional
young couple
05-04-2016
Pros: Beautiful weekend (4th visit), just taken as a couple-getaway together weekend.
Stated in the King Club with jaquizzi tub, perfectly sized for relaxing together. Governor's Lounge delicious appetizers, scenic view, fresh & great array for breakfast, and great drinks :)
WONDERFUL staff from check-in to our bartender, Zach, and the staff who provide the services in Governor's Lounge. We'll be back!
Cons: Didn't offer any service or AAA type discounts.
10.0
Susan
Exceptional
mature couple
05-02-2016
Pros: Location is great, decent price for parking, room was very clean, contemporary, and well-designed. Location definitely the strongest plus.
Cons: I thought the pillows were rather hard. We were given a poolside room, which was loud until close to 11 pm.
10.0
Elizabeth
Exceptional
Traveling as Couple
04-25-2016
Pros: Like the updated rooms...especially the reading lights on bed board & showers
Cons: Wait to check-in...understandable with concert in town
10.0
Victoria
Exceptional
solo traveller
04-24-2016
Pros:
Cons: The smokers hanging out at the front entrance. It was absolutely awful
7.5
Peggy
Good
solo traveller
04-21-2016
Pros: Staff were all very helpful
Cons: My bathroom sink still had coffee on the sides of it- makes me wonder how clean my whole room really was!
9.2
Margie
Wonderful
solo traveller
04-20-2016
Pros: Location was great-
Nice and clean and a bonus with Starbucks next door
Cons: Was unsure about an early check in and late check out due to hotel conference going on- didn't know until last minute if I could be accommodated or not. All in all a good experience though, staff very friendly.
8.3
Joan
Very Good
family with older children
04-13-2016
Pros: Loved the pool and arcade game room. Nice lobby, great location! Loved that you have a free shuttle from airport and around town. Very helpful.
Cons: Room was good. Not spectacular.
10.0
Stacy
Exceptional
Traveling as Couple
04-12-2016
Pros: Loved the governors club floor and perfect location
Cons:
9.6
Heather
Exceptional
family with older children
03-21-2016
Pros: Enjoyed to Governors Club, the food was very good. The pool area was nice too with the arcade for the kids.
Cons: Just think you shouldn't have to pay extra to park in garage when already spending quite a bit a night.
10.0
Kathleen
Exceptional
review category group of friends
03-21-2016
Pros: Beauty of hotel, friendliness of staff, Governor's Club, location, excellent food at Circ
Cons: I would have loved a view of the Capital for the price
9.6
Tammy
Exceptional
mature couple
03-20-2016
Pros: The friendly staff,the breakfast,fresh baked cookies . everything was wonderful!
Cons:
7.9
Shawn
Good
young couple
03-05-2016
Pros: Location is fabulous! Hotel rooms are nice and remodeled. Hotel lobby is modern and clean. Guest service person was very pleasant.
Cons: We stayed on a Saturday night and were woken up at 7:45,8 am to loud jack hammers that sound like they were in the room next door. Found out that it was garage work being done. Just think they could give it a break on weekends. At least wait until a decent hour of morning to start for guests trying to relax and sleep in on their weekend away. Rude awakening. Couldn't check out fast enough :/.
9.2
Alana
Wonderful
solo traveller
03-04-2016
Pros: Quiet, Didn't hear doors opening and closing, conversations in hallways or from adjoining rooms.
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