Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Rooms on the top three floors feature views of the lake or the capitol. All rooms include comfortable beds and furnishings, flat-panel TVs, large work desks and spacious bathrooms. For coffee lovers, a Starbucks is located on the premises.
Smoke free premises. 373 units. 13 stories, interior corridors. Accessibility (Call).
valet laundry, airport transportation, room service, area transportation-university & restaurants.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 246 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: The kindness of the staff, parking reserved for guests only during city events, and the super soft bedding.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Staff was fantastic, eager to help and very friendly.We recieved a complimentary bottle of champagne and strawberries for our anniversary.Loved all the small, set aside public areas instead of only one large area
Cons: Bathroom was right off bedroom space (less than 6 feet from the bed)Hallway seemed like wasted space other than to add soem sound protection
Pros: It was very clean and in the heart of Madison.
Cons: No
5.0
Anonymous
Fair
08-11-2017
Pros: Location
Cons: The room. Paper thin walls, you can hear every word of the television shows on in surrounding rooms. You can hear every step the person above you takes. There was nothing that made this a 4 star hotel, nothing worth paying more than a near 3 star hotel.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Loved the governors club floor and perfect location
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location.
Cons: Not NEAR ENOUGH parking under the hotel. When I inquired about parking, I was told the rate. No one mentioned that there were so few spaces for so many rooms.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Like the updated rooms...especially the reading lights on bed board & showers
Cons: Wait to check-in...understandable with concert in town
10.0
Anonymous
Exceptional
08-11-2017
Pros: It down town you can walk every where know needed for a cab.
Cons: 10$ parking but that really cheap. So no
10.0
Anonymous
Exceptional
08-11-2017
Pros: Greattach location. Staff very accommodating and friendly.
Cons: Notging.
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff were friendly and accommodating. They have a nice pool, Jacuzzi, game room, fitness center, and sauna.
Cons: The room was clean, but I still found long dark hairs on the ground in the bathroom.
Cons: room had no working a/c or fan, so I did not sleep well.
10.0
Anonymous
Exceptional
08-11-2017
Pros: View of Capitol bldg from room Location, walked to restaurants, campus, jazz music Under neath parking close and convenient
Cons: No
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great location, friendly and helpful staff.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: great central location, wonderful customer service, and very nice clean rooms
Cons: no free breakfast
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: I've stayed at the Concourse, but never chose to have access to the Governor's Club! What a fun experience! The top floors give you access to a private bar, appetizers and an incredible view of the capital included with your room! FUN TIMES!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was friendly and the rooms were clean and very quiet. Great place to stay and walkable to all the downtown Madison sites.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Great location. Clean. Lots of space to sit and relax in the lobby
Cons: Our room wasn't ready until an hour after check in time which caused a problem for us because we had to be somewhere and wanted to get into our room to freshen up first. After 30 minutes I did go back up to the desk and asked for a different room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Comfortable beds.
Cons: No.
8.0
Anonymous
Very Good
08-11-2017
Pros: A classy, full service hotel around the corner from the Capital (great view from our room!)
Cons: The elevators took forever to arrive. Might be time to modernize those.
10.0
Anonymous
Exceptional
08-15-2017
Exceptional
Pros: Beautiful and clean
Cons: Nothing
8.8
Anonymous
Excellent
08-07-2017
Fabulous
Pros: Mattress is too soft. No magnifying mirror or safety bars in bathroom.
Nice large room.
Cons:
9.2
Anonymous
Wonderful
08-05-2017
Superb
Pros: The staff were very friendly and helpful. I never encountered anyone who wasn't eager to assist or make our stay enjoyable.
Cons: Booking.com's explanation said that there was a free continental breakfast with the room, however, that was only for people on floors 11-13. We were on the 10th floor. We were okay with that because they honored the military discount, which was very generous compared to most other places we have stayed.
9.2
Anonymous
Wonderful
07-30-2017
Superb
Pros: The food was great and the beds were super comfy!
Cons: I didn't like the inflated cost of the room due to the location and being a weekend.
10.0
Anonymous
Exceptional
07-28-2017
Madison Concourse Hotel a total...
Pros: Stayed on concourse club level. Very nice to have access to snacks, coffee, and water during the day. Loved the appetizer and cocktail evening. the view of the state capitol building was amazing at night from the concourse lounge. Zach the lounge host was very welcoming and made our night very special.
Cons: everything was wonderful
10.0
Anonymous
Exceptional
07-25-2017
Excellent!! Would recommend this hotel...
Pros: Beautiful hotel and facilities. Would stay here again in a minute. I was tourning the University with my son and would stay here again in a minute.
Very clean and the staff was just great.
Cons:
6.3
Anonymous
Pleasant
07-18-2017
Pleasant
Pros:
Cons: air conditioner horribly loud
rooms too hot when turning air off
8.3
Anonymous
Very Good
07-17-2017
Very good
Pros: Nice and clean. Lovely lobby.
Cons: Beds too soft. Excessive parking charge
10.0
Anonymous
Exceptional
07-07-2017
Exceptional
Pros: The beds were very comfortable. The staff were very helpful. Great location. We had a very enjoyable stay.
Cons:
3.8
Anonymous
Poor
07-07-2017
Kids didn't want to leave.
Pros: Bright and fun interior. Kids loved the pool area and ping pong/game room. Fantastic location in the center of the action.
Cons: Parking ramp and elevators were time consuming to access on weekends.
10.0
Anonymous
Exceptional
06-05-2017
Exceptional
Pros: Appetizers were excellent! Continental breakfast was very generous and tasty! Great location!
Cons: Nothin'
7.1
Anonymous
Good
05-25-2017
Very nice, but not for...
Pros: The large bed was nice. Love the exclusivity and quiet up in the governor's club.
Cons: The employees could have been less judgemental. My partner and I are young college students, and we wanted to enjoy a fancy anniversary, and the staff looked at us awkwardly, and made us feel as though we did not belong. Also, I have experienced a more luxurious bathtub/ whirlpool tub in a room in a hotel in the dells for which I paid half as much as I paid for our stay in the Madison Concourse Hotel.
9.2
Anonymous
Wonderful
05-17-2017
We had a great time...
Pros: it was a great location and our room had views of the lakes
Cons:
9.2
Anonymous
Wonderful
05-13-2017
Hairy experience
Pros: We just ate breakfast there, which was great.
Cons: There was "hair" on the bed (my wife found it) - wasn't good. Beside that, everything was fine. For $211 a night, someone should be checking the rooms. They also charged an extra $10 for parking, which should be part of the cost. Seemed like they were just trying to get that extra "buck" from you.
9.6
Anonymous
Exceptional
05-08-2017
Style, service, and charm in...
Pros: On balance, quality exceeded expectations. Liked the design and style of hotel generally and room in particular. Seemed very clean. All hotel staff were wonderful. Will stay at again.
Cons: Mattress a bit too soft.
10.0
Anonymous
Exceptional
05-06-2017
Exceptional
Pros: Comfortable bed, clean room and friendly staff
Cons: Called for shuttle from airport. Was told to call back once I had my luggage which was 5 minutes later. At that time, no one answered my multiple calls so I was lucky enough to catch another hotel shuttle that dropped me off about a block from the hotel.
7.5
Anonymous
Good
05-05-2017
Good
Pros: Location
Cons: Parking
9.6
Anonymous
Exceptional
05-01-2017
Exceptional
Pros: The shower was really nice, the bed was very comfy.
Cons: I made a special request for Orange tiger lily flowers, that weren't in are room when we got I it.
9.2
Anonymous
Wonderful
04-27-2017
Maybe the best hotel I've...
Pros: The staff is extremely polite, and the food served at the governor's area was great. The room was very spacious and the jacuzzi made our stay even better.
Cons: There was not enough parking availability as it was under construction/renovation.
8.8
Anonymous
Excellent
04-24-2017
Nice stay in Madison.
Pros: Nice décor. Hotel was clean and the rooms were good size for 3 adults. Parking is hard to find in Madison, so this was a bonus. Had breakfast in the morning at the hotel and it was really good.
Cons: Water pressure in the shower left a little to be desired.
10.0
Anonymous
Exceptional
04-17-2017
Weekend Getaway
Pros: Pool is very big and so is the hot tub so it wasn't uncomfortable sitting in the hot tub with another couple. Great view of the capitol. Close to all the action but for a reasonable price. Will stay here again
Cons: Nothing.
10.0
Anonymous
Exceptional
04-17-2017
Great stay!
Pros: Loved being near the farmers market
Cons: All was fine
10.0
Anonymous
Exceptional
03-31-2017
Close to the downtown action!
Pros: Excellent location to walk the downtown area. Parking below hotel adequate but low ceilings and tight spaces if you have a large vehicle or truck. Club room amenities well worth the price! Room was spacious and clean. Thought a capital view was desirable but enjoyed the lake/city view just as much.
Cons:
5.8
Anonymous
Okay
03-20-2017
Okay
Pros:
Cons: No wifi service. Tv was not working properly. Elevators very slow.
8.3
Anonymous
Very Good
03-20-2017
Relaxing
Pros: The bedding and pillows was very comfortable and the small veiw we had of the capital was beautiful
Cons: The color of the water was brown
9.6
Anonymous
Exceptional
03-13-2017
Clean, quiet, peaceful, helpful at...
Pros: I loved the calm decor colors and art on the walls. The view was perfect of Lake Monona
Cons: I liked everything
9.2
Anonymous
Wonderful
03-13-2017
Worth it
Pros:
Cons: I called to request a early check in/check out, and got to leave my name and number with front desk. But I didn't get a call back until I was back home.
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