Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Renovated in 2016, this hotel's location is convenient to I-94, the University of Wisconsin campus and the downtown core. Guests receive complimentary passes to the nearby Anytime Fitness facility.
Smoke free premises. 68 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Very good breakfast, Staff very tolerant of my noisy teens.
Cons: Couldn't find pepper for breakfast eggs and need more staff available to help with finding items and questions about self serve breakfast.
9.6
Tammy
Exceptional
solo traveller
01-24-2017
Pros:
Cons: I didn't like I couldn't change the price of the hotel when I got there, when I found it was cheaper. Booking.com would have charged me for "canceling" my reservation even tho I was checking in.
6.7
Marcel
Pleasant
solo traveller
12-12-2016
Pros: Newly renovated
Cons: Location is not very central.
9.6
Karen
Exceptional
young couple
11-13-2016
Pros: Very clean. Friendly staff. Have already recommended your place!
Cons:
10.0
Chloe
Exceptional
family with young children
10-16-2016
Pros: Perfect location near UW Stout. Breakfast great with wide variety of cold and hot food. Beds comfortable, room clean, staff great.
Cons:
7.5
Bobby
Good
young couple
09-07-2016
Pros: Very nice room. Clean updated.
Cons: The shower had fleas in it. As if maybe someone bathed a pet with fleas and maybe they were on the shower curtain. Then ended up in the tub. There were only 4 of them. The rest of the room was very clean.
7.1
Cheryl
Good
review category group of friends
08-02-2016
Pros: Staff were as helpful as they could be under the constraints of a changing management.
Cons: Breakfast: No black tea ever. No bananas after first day. No milk the last day. Hot water for my own tea bags was tepid each day and i had to ask it be refreshed.
Room: refrigerator too noisy. Had to unplug it. Bed too soft for me, but most are.
9.2
Ava
Wonderful
family with older children
07-28-2016
Pros: The staff was extremely friendly and helpful!!! The remodeled parts of the building looked wonderful!
Cons: Parts on the main floor still had some remodeling to be completed so it was dirty/very worn but this is obviously a temporary issue.
5.8
A
Okay
solo traveller
07-02-2016
Pros: Construction inside and out during my staff which greatly impacted my opinion.
Cons: Day front desk staff were curt and almost rude. I arrived early in the day and inquired if I could check in early and one person stated, my housekeepers just arrived. ( it was around 9A)
7.9
Anonymous
Good
family with older children
06-25-2016
Pros: Choices for breakfast were good. The place was clean even with remodeling.
Cons: Under construction and remodeling. Bathroom door was very squeaky and plastic strip on bottom of room door was coming off. Mattress was worn and dipped on one side. Eggs were terrible.
7.1
Anonymous
Good
family with older children
06-22-2016
Pros: nice variety for breakfast. looked like it was recently updated with fresh paint and more.
Cons: noticed no fan in the bathroom. not going to keep the bathroom looking nice for long.
10.0
Kathryn
Exceptional
mature couple
05-11-2016
Pros: Staff was very helpful with getting room type needed - they are finishing construction on remodel of property.
Cons:
5.0
Adrienne
Fair
family with young children
04-22-2016
Pros: Bed was comfortable.
Cons: Construction wasn't put on profile for this property. Otherwise, with having 2 children I would never have stayed,but was told i would be charged regardless if i canceled or not. I am a club carlson member & normally love the facilities that you own. This property is an absolute mess due to construction & it isn't just one area. When I needed to check out,the entire reception area was closed off due to construction. When I was told to use a separate entrance,a housekeeping staff member told me to go back out a different entrance,making it very confusing. When I told her I needed to pay cash to checkout, she grunted & got the receptionist for me. Not sure how anyone was going to check in or out since you can't access the main reception area at all. Again, I love your hotel facilities & we frequent them on trips. I didn't feel I got what I paid for however!
7.5
Sharaine
Good
review category group of friends
04-21-2016
Pros: The rooms were very nice
Cons: They were in the middle of a remodel. All you smell is paint in the hallways.
8.3
Stout
Very Good
solo traveller
04-17-2016
Pros: Looked newly remodeled. Breakfast was hot and room was clean.
Cons: Lot of noise related to heavy room doors closing through the night.
9.2
Anonymous
Wonderful
family with older children
03-30-2016
Pros: Rooms are clean and the bed was very comfortable. All staff from front desk to food area were excellent. Very customer oriented. Nice variety for breakfast. I understand that you are under construction. I think you are doing an excellent job keeping it as clean as possible.
Cons: I like to have exercise equipment on site. If the weather is bad then you have to go out in that to the exercise center.
7.1
Benjamen
Good
young couple
02-16-2016
Pros: Friendly staff overall great experience.
Cons: Price was a little high for a hotel under construction.
6.3
Marcel
Pleasant
solo traveller
01-24-2016
Pros: Breakfast
Cons: It is under construction with a lot noise, and not clean in elevator etc.
9.2
Frederick
Wonderful
family with older children
01-12-2016
Pros: Front desk staff was very friendly and efficient. Rooms were comfortable.....cleaning services were good. Love the 24/7 coffee and cookies.
Cons:
9.2
Anonymous
Wonderful
family with young children
12-27-2015
Pros: The staff went above and beyond. Very friendly
Cons:
7.9
Edward
Good
mature couple
11-10-2015
Pros: Location
Cons: Food was cold
5.4
Ann
Fair
solo traveller
10-29-2015
Pros: You should have closed during construction. Not the staff's fault. It was too extensive to do a work around. Noise,dirt etc.
Cons: I am sure that the bed in my room was not changed-believe me you can tell. It was very disheveled.
8.8
Tanya
Excellent
young couple
10-11-2015
Pros: We appreciate the cleanliness and friendly staff. Everyone is always very pleasant.
Cons: It is a pricier option to stay with you. Sometimes we have had to stay elsewhere due to budget.
9.2
Tanya
Wonderful
mature couple
09-18-2015
Pros: The bathroom was large and clean, felt comfortable in the room. We also liked the variety of items offered at breakfast.
Cons: The front desk staff (while we were being checked in) spoke loudly to her coworker, "did you smell room 316? you might want to ozone that room..." Kind of made us second guess staying there.
9.2
Khalid
Wonderful
review category group of friends
08-26-2015
Pros: Nice staff, thanks tiffany
Cons: Nothing
5.4
Family
Fair
family with older children
07-24-2015
Pros: Friendly staff
Cons: Pricey for what you get
7.9
Megan
Good
family with young children
07-21-2015
Pros: The breakfast was amazing and the people that were working at the desk were very outstanding.
Cons:
10.0
Anonymous
Exceptional
review category group of friends
07-21-2015
Pros: This was a great value for my money. Everything was clean and comfortable and I liked the pool and breakfast.
Cons:
6.7
Richard
Pleasant
mature couple
07-13-2015
Pros: The beds were comfortable, and the TV good. Did not use the Wi-Fi.
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