What this hotel lacks in recreational opportunities it makes up for in the stylish design of its guest rooms, which include flat-panel TVs and premium mattresses covered with plush, white duvets.
Smoke free premises. 55 units. 2 stories (no elevator), interior corridors.
Cons: The STAFF!! When I checked in late at night (I worked all day and couldnt go home 2 hrs away d/t the bad weather & had to book hotel last minute). Late being 1030pm-ish. I waited for 10 minutes to even be acknowledged!!!!
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
10-13-2017
Pros: It is very clean and it was quiet. Great breakfast....food was fresh :) Staff was polite :)
Cons:
10.0
Herbert
Exceptional
Traveling as Couple
10-13-2017
Pros: Comfy beds. Clean. Restaurants all around.
Cons:
5.0
Verified Hotel Guest
Fair
Solo Traveler
10-13-2017
Pros: The best thing about this hotel is that you can walk to a variety of locations for food.
Cons: As mentioned in other reviews from this hotel, it is close to a heavily used road. I kept the tv on to provide white noise so I could sleep. I got charged twice for my stay here.
7.0
Verified Hotel Guest
Good
Traveling as Couple
10-13-2017
Pros: Location
Cons:
3.0
Verified Hotel Guest
Poor
Family with Young Children
10-13-2017
Pros: Check in was fast. Staff was friendly.
Cons: Rude night staff!!!
9.6
Motherof3handsomeboys
Exceptional
family with young children
09-26-2017
Great value/Great location
Pros: Location was great! Breakfast was good. It had an Applebee's and a Perkin"s next to it as well.
Cons: Air conditioner filter in room needed to be cleaned.
8.3
Dylan
Very Good
solo traveller
09-25-2017
Very good
Pros: Good location. Room size was good.
Cons: Breakfast was subpar
5.0
Anonymous
Fair
family with young children
09-25-2017
Overpriced and Overrated
Pros: We chose this motel based on availability, location, and rating. Breakfast was as expected
Cons: Customer service was a bit lacking over the phone and in person. We felt it was overpriced due to high bookings that weekend and disappointed in unwillingness to discuss in person. Beds and pillows (which were lumpy) need updating.
8.3
Anonymous
Very Good
young couple
08-28-2017
Very good
Pros:
Cons:
7.9
David
Good
young couple
08-21-2017
it was fine. we later...
Pros: The eggs were stuck to the pan and i got some tinfoil with them, it was about 15 minutes to breakfast being over i guess and they were short on cleaning help.
Cons: the eggs. the rest was ok
9.2
Clarice
Wonderful
family with young children
08-16-2017
Superb
Pros: Nice clean room and close to a restaurant Very good for an overnight stop
Cons: The night clerk was a bit goofy told me a room number - gave me a key to a different room - someone else was already in the room!
5.0
Campinggirl
Fair
solo traveller
08-15-2017
Want to charge like a...
Pros:
Cons: Staff wanted me to sign paperwork that stated cost was a lot higher than my booking.com reservation price.
7.5
Jeanne
Good
review category group of friends
08-07-2017
Good
Pros:
Cons:
9.6
Terry
Exceptional
solo traveller
07-31-2017
Wisconsin trip
Pros: Chooses of restaurants, good location
Cons:
7.1
Anthony
Good
review category group of friends
07-29-2017
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
review category group of friends
07-21-2017
Exceptional
Pros: Great location entrance was a little bit tricky but ok
Cons:
8.8
Nancy
Excellent
solo traveller
07-18-2017
Clean and Comfortable
Pros: Bed very comfortable. Staff very helpful and accommodating
Cons: An elevator would be nice. Injured a knee and found steps up to 2nd floor room were difficult, however staff was helpful and able to put me in a first floor location.
7.1
Mitchell
Good
solo traveller
07-13-2017
Good
Pros:
Cons:
10.0
Sandra
Exceptional
family with young children
06-28-2017
spacious, comfortable, clean rooms
Pros: Room was spacious and clean. Enjoyed having a microwave and refrigerator in room. It was wonderful having a window that opened to allow fresh air in.
Cons: I would like to see a pool at the motel. I feel more families would book if there was something to keep children busy.
5.0
A
Fair
young couple
06-27-2017
Bummed about the price!
Pros: Location was close to our destination.
Cons: The rate for the room was high for not having a pool. Our first room the air conditioning did not work, moved to a new room, cob webs on the ceiling and in the corners.
7.5
Kim
Good
young couple
06-19-2017
would stay again
Pros: cleanliness
Cons:
10.0
David
Exceptional
family with young children
06-19-2017
Exceptional
Pros:
Cons:
8.8
Kay
Excellent
young couple
06-19-2017
Fabulous
Pros:
Cons:
10.0
Rusty
Exceptional
family with young children
06-17-2017
Exceptional
Pros:
Cons:
7.9
Dale
Good
young couple
06-17-2017
Good
Pros:
Cons:
7.9
Prabha
Good
young couple
06-16-2017
Good
Pros:
Cons:
6.3
Steve
Pleasant
family with young children
06-14-2017
Pleasant
Pros:
Cons:
9.6
Dawna
Exceptional
young couple
06-13-2017
Safe, clean, friendly place!
Pros: The staff was very friendly and accommodating. There was plenty of parking and the lit was well lit.
Cons: Breakfast was average. Food wasn't cold. Everything was well stocked.i enjoyed the waffles, fresh muffins, and Danish. Eggs and sausage were good.
7.1
Anonymous
Good
young couple
06-12-2017
Good
Pros:
Cons: Room was dark, lights could be brigher.
10.0
Wanda
Exceptional
review category group of friends
05-23-2017
Exceptional
Pros: Convenient Location. Rooms very clean and comfortable. Breakfast delicious and free!
Cons:
9.6
Justine
Exceptional
solo traveller
04-24-2017
Exceptional
Pros:
Cons:
7.1
Sarah
Good
family with young children
04-08-2017
Good
Pros:
Cons:
10.0
Cindy
Exceptional
review category group of friends
03-27-2017
Exceptional
Pros:
Cons:
3.8
Daniel
Poor
solo traveller
03-21-2017
Poor
Pros:
Cons: Room was filthy
7.1
Joan
Good
solo traveller
03-20-2017
It was fine, nothing special...
Pros:
Cons:
7.5
Ryan
Good
young couple
02-18-2017
Good
Pros: The breakfast was particularly good, and overall I was very satisfied by the cleanliness and hospitality.
Cons: There was not a swimming pool, and multiple online sources said there was.
5.8
Michael
Okay
solo traveller
02-10-2017
Okay
Pros: Breakfast was nice. Lots of variety.
Cons: Room had dust around edge of room. Coffee maker did not work and room was frigid! It took a long time to get it warm.
7.5
Patricia
Good
solo traveller
01-22-2017
My stay at American/West Bend,...
Pros: The breakfast was good a lot of choices. It was quiet. I felt safe.
Cons: I could not get my key to work on the outside door. I had to come through the hobby.
10.0
Julie
Exceptional
young couple
01-02-2017
Exceptional
Pros: Great!
Cons:
10.0
Charles
Exceptional
solo traveller
01-02-2017
Exceptional
Pros:
Cons:
8.3
Kurt
Very Good
young couple
12-26-2016
Very good
Pros:
Cons:
6.3
Donna
Pleasant
young couple
11-22-2016
Pleasant
Pros:
Cons:
10.0
Willard
Exceptional
solo traveller
10-28-2016
Exceptional
Pros:
Cons:
9.2
John
Wonderful
family with young children
10-10-2016
We would certainly consider staying...
Pros: Breakfast was great...parking was adequet once we found the entrance to the parking lot...help was friendly and helpful...just what we were looking for on the trip to West Bend..
Cons: Parking directions might have helped at first...once located we were able to get in and out without any trouble!
10.0
Fall
Exceptional
mature couple
10-03-2016
Great affordable room.
Pros: Room was comfortable.
Cons: Room smelled a little stuffy.
10.0
William
Exceptional
young couple
09-22-2016
Exceptional
Pros:
Cons:
7.0
Anthony
Good
solo traveller
09-20-2016
Good
Pros: I make my reservation with booking.com,I got confirmation and everything, when I go at the hotel they said I don't have reservations and they Charge me more. Definitely no professionalism in the hotel. I show my phone for the reservation and they just said sorry is not here, REALLY!! and they said you lucky we have just one room. Are you kidding me. When I suppose I got my reservation already. I call the day I make my reservation to booking.com, because I wanna make sure my reservation is confirm, they told me everything is ok. The girl call at the hotel and not problem. They I go at the hotel and no reservations and the room more expensive.
Cons: Clean, breakfast.
7.9
Brent
Good
young couple
09-20-2016
Good
Pros:
Cons:
9.2
Anonymous
Wonderful
mature couple
09-20-2016
Value and courteous staff
Pros: nice looking
Cons: Wished for 4 pillows rather than the 3 that were on the bed. That way both of us could use two pillows.
I prefer a softer bed.
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