What this hotel lacks in recreational opportunities it makes up for in the stylish design of the guest rooms, which include flat-panel TVs and premium mattresses covered with plush, white duvets.
Smoke free premises. 56 units. 2 stories (no elevator), interior corridors.
Pros: Excellent Staff and Awesome Rooms Clean And Very Comfortable. Breakfast is Above the Call Very Tasty A Great Stay
Cons: All the above
9.0
Anonymous
Wonderful
08-11-2017
Pros: It was a nice hotel and had a good breakfast, except for the last day. We were there 3 nights, but busy with an event most of the time, so we did not spend much time in the hotel. It was reasonable and met our expectations.
Cons: By 9:30 they were pretty much out of breakfast on the last day we were there. We were up earlier the other days and there was plenty of food, so I don't know if they had more people eating that day or what the problem was. We walked to a Perkins that was
10.0
Anonymous
Exceptional
08-11-2017
Great staff, room, location and free breakfast. Very clean and maintained.
Pros: This place was most definitely excellent. You have to stay here.
Cons: No
3.0
Anonymous
Poor
08-11-2017
Pros: Needs are pretty comfy
Cons: The STAFF!! When I checked in late at night (I worked all day and couldnt go home 2 hrs away d/t the bad weather & had to book hotel last minute). Late being 1030pm-ish. I waited for 10 minutes to even be acknowledged!!!!
4.0
Anonymous
Disappointing
08-11-2017
Pros: Hotel was basic. Nothing fancy. Definitely not worth the $--- we paid.
Cons: There was no pool at this location, and the hotel itself was very basic. There was no elevator available, which was a huge inconvenience. I would not recommend.
9.6
Anonymous
Exceptional
07-31-2017
Wisconsin trip
Pros: Chooses of restaurants, good location
Cons:
8.8
Anonymous
Excellent
07-18-2017
Clean and Comfortable
Pros: Bed very comfortable. Staff very helpful and accommodating
Cons: An elevator would be nice. Injured a knee and found steps up to 2nd floor room were difficult, however staff was helpful and able to put me in a first floor location.
10.0
Anonymous
Exceptional
06-28-2017
spacious, comfortable, clean rooms
Pros: Room was spacious and clean. Enjoyed having a microwave and refrigerator in room. It was wonderful having a window that opened to allow fresh air in.
Cons: I would like to see a pool at the motel. I feel more families would book if there was something to keep children busy.
5.0
Anonymous
Fair
06-27-2017
Bummed about the price!
Pros: Location was close to our destination.
Cons: The rate for the room was high for not having a pool. Our first room the air conditioning did not work, moved to a new room, cob webs on the ceiling and in the corners.
7.5
Anonymous
Good
06-19-2017
would stay again
Pros: cleanliness
Cons:
9.6
Anonymous
Exceptional
06-13-2017
Safe, clean, friendly place!
Pros: The staff was very friendly and accommodating. There was plenty of parking and the lit was well lit.
Cons: Breakfast was average. Food wasn't cold. Everything was well stocked.i enjoyed the waffles, fresh muffins, and Danish. Eggs and sausage were good.
10.0
Anonymous
Exceptional
05-23-2017
Exceptional
Pros: Convenient Location. Rooms very clean and comfortable. Breakfast delicious and free!
Cons:
3.8
Anonymous
Poor
03-21-2017
Poor
Pros:
Cons: Room was filthy
7.5
Anonymous
Good
02-18-2017
Good
Pros: The breakfast was particularly good, and overall I was very satisfied by the cleanliness and hospitality.
Cons: There was not a swimming pool, and multiple online sources said there was.
5.8
Anonymous
Okay
02-10-2017
Okay
Pros: Breakfast was nice. Lots of variety.
Cons: Room had dust around edge of room. Coffee maker did not work and room was frigid! It took a long time to get it warm.
7.5
Anonymous
Good
01-22-2017
My stay at American/West Bend,...
Pros: The breakfast was good a lot of choices. It was quiet. I felt safe.
Cons: I could not get my key to work on the outside door. I had to come through the hobby.
10.0
Anonymous
Exceptional
01-02-2017
Exceptional
Pros: Great!
Cons:
9.2
Anonymous
Wonderful
10-10-2016
We would certainly consider staying...
Pros: Breakfast was great...parking was adequet once we found the entrance to the parking lot...help was friendly and helpful...just what we were looking for on the trip to West Bend..
Cons: Parking directions might have helped at first...once located we were able to get in and out without any trouble!
10.0
Anonymous
Exceptional
10-03-2016
Great affordable room.
Pros: Room was comfortable.
Cons: Room smelled a little stuffy.
7.0
Anonymous
Good
09-20-2016
Good
Pros: I make my reservation with booking.com,I got confirmation and everything, when I go at the hotel they said I don't have reservations and they Charge me more. Definitely no professionalism in the hotel. I show my phone for the reservation and they just said sorry is not here, REALLY!! and they said you lucky we have just one room. Are you kidding me. When I suppose I got my reservation already. I call the day I make my reservation to booking.com, because I wanna make sure my reservation is confirm, they told me everything is ok. The girl call at the hotel and not problem. They I go at the hotel and no reservations and the room more expensive.
Cons: Clean, breakfast.
8.8
Anonymous
Excellent
09-07-2016
Fabulous
Pros: Plenty of fluffy pillows. Lots of close by food. Great breakfast
Cons: There was only 1 desk chair to sit on unless you sit on the bed.
Noisy hallways. doors slamming, toilets flushing.
3.3
Anonymous
Poor
08-26-2016
Go elsewhere.
Pros: Nothing
Cons: Food, noise, bed had something in it that scratched me.
6.3
Anonymous
Pleasant
08-06-2016
Not bad for a less...
Pros: Good location
Cons: Older property in need of updating
7.5
Anonymous
Good
08-04-2016
Good
Pros: Nice towels.
Cons: Need better pillows.
4.6
Anonymous
Disappointing
08-02-2016
Disappointing
Pros:
Cons: Get new beds
9.6
Anonymous
Exceptional
08-01-2016
Exceptional
Pros: The room was small, but for two people it was plenty big.
Cons: At breakfast, the layout around the waffle machine did not work well.
8.3
Anonymous
Very Good
07-27-2016
I like this hotel
Pros: It has the best breakfast comparing to those similar hotels. Room is very clean and quite. It is very continent to have a refrigerator and microwave when you stay for more than one day.
Cons:
3.8
Anonymous
Poor
07-19-2016
We should have chosen a...
Pros: At least the air conditioning worked.
And the 2 people that I did talk to were nice,
Cons: Our room didn't get cleaned before we arrived there were cigarette ashes everywhere there was an empty bud light box I didn't see an employee except for when we checked in and out the hallways and room smelled like weed...it wasnt the best
7.9
Anonymous
Good
07-17-2016
American, Eau Claire, Wisconsin
Pros: Bed was very comfortable. Complimentary breakfast was good
Cons: The carpet in the room could have been cleaner. There was no luggage rack
7.1
Anonymous
Good
07-04-2016
Great place to stay but...
Pros: People were friendly. Room was very clean and bed was big.
Cons: Bed was very hard!! Pillows we we very hard!!! Only slept 1.5 hours all night!
10.0
Anonymous
Exceptional
06-23-2016
Great restfull place to stay...
Pros: Good selection and good food.
Cons:
6.7
Anonymous
Pleasant
04-11-2016
Brief stay to attend my...
Pros:
Cons: Facility is in need of being updated. Breakfast selections were limited and not very appealing. Staff was friendly.
9.2
Anonymous
Wonderful
12-26-2015
Best Hotel Value in West...
Pros: Had everything we want in a hotel when traveling, has a very good staff, and is a good value as well. Has 3 decent restaurants within 300 feet. We've stayed here 5 times and will come back again. Highly recommended.
Cons:
7.1
Anonymous
Good
09-27-2015
Pleasant!
Pros: The staff was accommodating and the breakfast was very good.
Cons: There was no pool.
9.6
Anonymous
Exceptional
09-10-2015
Price acceptable for event
Pros: Price for. Date needed
Cons:
5.4
Anonymous
Fair
09-06-2015
Passable
Pros:
Cons: I did the place a favor by switching rooms and was told I would get a 30 dollar discount they gave me 10
8.3
Anonymous
Very Good
08-16-2015
Very good
Pros: We found the Inn to be very pleasant and comfortable. We were staying there to cut down on our travel time to the PGA, and it worked well in that regard.
Cons:
8.8
Anonymous
Excellent
08-15-2015
Fabulous
Pros: Friendly staff
Cons: No elevator.
9.6
Anonymous
Exceptional
08-14-2015
We always return here when...
Pros: Friendly and helpful staff. Cleanliness.
Cons: No real dislikes. Very hard to please everyone's mattress preferences.
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