Cons: No elevator and king rooms are all on 2nd floor. I also didn't like checking in at Penny's Diner. We were told all of the Oak Tree Inns were going to this set-up. Tacky.
Pros: There was a larger coffee pot in the room.
Cons: The website stated many amenities that had been removed or discontinued, ex. spa, breakfast.
Pros: Terrible location, over priced, no breakfast, no lobby, checkin in diner cross the parking lot,
Pros: Booking.com requested double bed for two couples that had requested queen beds.
The staff could not find both room reservations until guest insisted. They did find replacement rooms for single person reservations made by booking.com.
family with older children
Pros: no breakfast provided. Ate at the diner and by mid day was sick and throwing up. Hadn't been sick during the whole trip. I believe it could have been food poisoning.
Cons: We arrived at approx. 9:00 p.m. had to check in at the diner next door to the hotel.
Our room was not clean and ready for us. The clerk said if we came back in 30 min. he would try to have our room ready for us.
We were supposed to be able to check in at 3:00pm. I told him that was not acceptable. He said he would substitute 2 king rooms instead of the room we booked & were confirmed for (2 queen beds). We were traveling with our two young granddaughters. They were afraid to stay in a room by themselves so I spent the nite in a recliner, got very little sleep. In addition,
our rooms were right by the door and people came and went all night, very noisy and unnerving for the girls. The room was very expensive for the service we received. I talked to the manager the next morning and she said she didn't understand, our room should have been clean and ready for us. So, it was a waste of time to even speak to her about the problems. By the time we worked out the room problem and got moved in, we completely missed the Rodeo. The Rodeo was the reason for our visit to Cheyenne. Therefore,
we got to spend only one half day instead of 2 days. By the time you travel all day and arrive to find your room is not available, it is very disconcerting. Bluntly,
it was a rip off. I would not recommend this motel to anyone.
Pros: Stayed here at the last minute one evening… Awesome place for the price.
Pros: We stayed during the craziness of Cheyenne Frontier Days & the price was great compared to other rates during this time. The room was very clean & the staff was friendly. I also made a mistake while booking the room & when I called to fix it they were very accommodating.
Cons: The bed only had a sheet & a very very thin fleece blanket..not much comfort there but it was a bed to sleep in! Also, you have to check in at the diner next to the hotel & the doors to get into the hotel were suppose to require room key entry but they were always unlocked when we were there which was a little disconcerting.
Pros: The room was very nice and clean. Love penny's diner!!
Cons: No stairs going to the 2nd floor. Due to my health it's very difficult for me to carry by bags up and down the stairs. The bed wasn't very comfortable.
family with older children
Cons: No hot tub.
Pros: The GM gave us a complimentary ride to the concert we were in town for.
Cons: The room was very outdated and it was not very clean at all. What ruined it for my wife was the beetle we found the next morning in the bathroom
Pros: The location was pretty good, as it's by the Cheyenne mall. And there's a walking path behind the building.
Cons: The set up was really weird. Some rooms were only accessible from outside, and our room was confusing to get to. We drove around the building to find we couldn't get to our room, and it took about 15 minutes to figure out how to get to it. Because our room was accessible through outside, we had a small problem with bugs in the room as well. The beds weren't comfortable, the toiket kept running, and the shower kept dripping. The lady at the "check-in" seemed flustered and wasn't very helpful. And she was also a bit rude because I booked through Booking.com and she could not find the room rate with tax.
Verified Hotel Guest
Pros: Clean room, friendly staff, quiet environment exactly what I would expect for the price!