Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Recreation/Exercise): If five hot tubs, a luxurious full-service spa and a spacious rooftop patio next to the slopes appeal to you, I’d make a reservation here today.
Nestled among the majestic Tetons, this resort features an upscale lobby with the coziest of seating arrangements and mesmerizing appointments and artwork. A nice selection of well-appointed guest rooms is available. Some feature a walk-in shower, jetted bathtub, loft, balcony and/or patio. All have an in-room boot dryer. From the spa to the rooftop swimming pool and five hot tubs, you'll feel swept away at this retreat.
Smoke free premises. 145 units, some efficiencies and kitchens. 5 stories, interior corridors. Accessibility (Call).
At base of Jackson Hole Mountain Resort; Upper Village. 3385 Cody Ln 83025 (PO Box 564).
Pool
heated outdoor, heated indoor.
Parking
on-site (fee) and valet.
Dining & Entertainment
Spur Restaurant & Bar, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet (fee), safes. Some: microwaves.
Sports & Recreation
hot tub, steamroom, downhill skiing, snowboarding, trails, exercise room, spa.
Guest Services
valet and coin laundry, room service, area transportation-within 12 mi.
Terms
check-in 4 pm, 30 day cancellation notice-fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 300 guests
Showing reviews 1 - 5 of 50
10.0
Andrew
Exceptional
Traveling as Couple
06-16-2017
Pros: This is a first class place, with service being a top priority. We felt like the entire staff had our needs and wants as their first priority.
Cons: Parking lot is not paved, but it's in a ski resort, so I can expect that.
10.0
Denise
Exceptional
Traveling as Couple
06-16-2017
Pros: We had a one bedroom corner suite with beautiful views and fully equipped kitchen. Coffee was available in the lobby every morning. The restaurant served an excellent dinner. There was a very good fitness center too.
Cons: The only thing missing was a terrace or balcony.
9.0
Catherine
Wonderful
Traveling as Couple
06-16-2017
Pros: The room was beautiful, the location was perfect, and the amenities were incredible!
Cons: My husband left his shirt in our room and the cleaning crew hid it behind the safe and almost didn't tell the truth about hiding it. It was very unexpected since the place had been so nice.
10.0
Melissa
Exceptional
Family with Young Children
06-16-2017
Pros: Beautiful! We were traveling with our kids and we really enjoyed having both an indoor and outdoor hot tub and pool.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Teens
06-16-2017
Pros: Location
Cons: Beds were uncomfortable and room was too small for use of a Murphy bed and sofa bed.
10.0
Ricky
Exceptional
Traveling as Couple
06-16-2017
Pros: Great location
Cons:
9.6
Charles
Exceptional
family with young children
06-14-2017
Pros: Staff were very friendly and attentive. Physical facility and its location are excellent.
Cons: Breakfast was disappointing....very undercooked and overpriced eggs.
9.2
Anya
Wonderful
family with young children
06-09-2017
Pros:
Cons: Murphy bed uncomfortable, bowed in middle
10.0
Sneakers
Exceptional
family with young children
06-07-2017
Pros: Staff was great very clean all around even under construction.
Cons:
7.5
Anonymous
Good
family with young children
06-03-2017
Pros: Friendly Staff.
Cons: Bed should have been more comfortable and room larger for what was charged for the room.
10.0
Annette
Exceptional
family with young children
05-29-2017
Pros: Centrally located, beautiful property, comfortable beds, very clean!
Cons: N/A
8.3
Carolyn
Very Good
young couple
05-28-2017
Pros: Staff friendly, nice pool.
Cons: Was not advised that it was a building site. Very cheerless lobby, fires not lit.
Food overpriced.
7.5
Shez728
Good
young couple
05-19-2017
Pros: We had a double queen room which was very clean, spacious and the bed was comfortable.
Cons: The spa is ultra expensive and the restaurant/bar is pricey too. We only had breakfast on one day as the service was very bad.
7.1
James
Good
review category group of friends
05-13-2017
Pros:
Cons: Advertised queen beds but were more the size of full size beds
9.6
Trevor
Exceptional
young couple
03-05-2017
Pros: TML had a kitchenette in the room which would be great for a multiple night stay - easy breakfast, maybe light, simple dinner.
All interactions with all staff were great - they give the impression that they enjoy working there.
Cons: There was an administrative snafu with the room charge - but it was easily and cheerfully fixed and they made good as well - very welcome and well done
8.3
Francis
Very Good
solo traveller
02-12-2017
Pros: Good atmosphere. Good position. Friendly staff. Reasonable food.
Cons: No torches in the room when the village had a massive power cut. Should be in every room but none. Had to light our night with iPads and iPhones which we desperately needed for communications but drained as a lighting source. I hope they have learned a lesson. No master plan for an outage but they tried hard.
8.8
Alex
Excellent
review category group of friends
01-29-2017
Pros: Very good hotel, perfect location for skiing and really enjoyed our stay.
Cons: Unfortunately the restaurant on the ground floor was closed due to a major water leak, which was a shame. The hotel lobby is being used to serve food, which actually worked as a great informal dining experience.
10.0
Christen
Exceptional
family with young children
01-28-2017
Pros: Excellent staff...always friendly and accommodating! 2- bedroom bi- level suite was well appointed and comfortable!
Cons: Disappointed that the Spur restaurant was under construction during our stay...however, the staff did well by serving food and beverage in the lobby.
9.6
Richard
Exceptional
family with young children
01-12-2017
Pros: How close it was to the mountain.
Cons: Kitchen not fully stocked.
9.6
Matthew
Exceptional
family with young children
01-08-2017
Pros: Great staff. Very helpful and efficient. Comfortable and spacious rooms.
Cons: The property isn't ski in ski out.
10.0
Simon
Exceptional
young couple
10-28-2016
Pros: Superbly appointed alpine apartment...great bed,bathroom and kitchen area....free parking and wi fi
Cons:
7.9
Steven
Good
young couple
10-27-2016
Pros:
Cons: Location was listed as close to the airport. It was not close; staying in Jackson would have been closer.
9.6
Anonymous
Exceptional
family with young children
10-21-2016
Pros: Views from room
Cons: Cost
9.6
Katja
Exceptional
family with young children
10-21-2016
Pros: We arrived late 9.30 pm in the evening... the restaurant has just closed the kitchen. But however they prepared some dishes for us. Was great! They gave us a very large & comfortable room. Wished we could stay longer... next time in winter.
Cons:
9.6
Ido
Exceptional
young couple
10-19-2016
Pros: Shower room was huge, with a hot tub. Excellent TV set. Parking right across. Very clean and beautiful all around. Room had a nice balcony as well. The roof outdoor hot tub is a real treat with gorgeous views.
Cons: I usually have at least a few things that bother me, this time I can't find one...
6.7
Anonymous
Pleasant
young couple
10-12-2016
Pros: Location
Cons: A larger room based upon the description given
10.0
Paula
Exceptional
review category group of friends
10-11-2016
Pros: Hotel is fantastic, one of my new favorites. I will definitely be going back. Beautiful setting, wonderful amenities, just fabulous!
Cons:
9.6
Ukbarb
Exceptional
family with young children
10-07-2016
Pros: Great boutique hotel indoor pool and hot tub also heated outdoor pool, hot tub and rooftop jacuzzi. Able to see the Milky Way. Right by the Teton national park. Lovely stay.
Staff were very pleasant and helpful
Cons: For the price I feel that breakfast should have been included.
The breakfast at the hotel was very nice.
10.0
Jiadie
Exceptional
review category group of friends
10-05-2016
Pros: Staff are friendly, food is delicious.
Cons:
8.3
Sylvia
Very Good
family with young children
10-01-2016
Pros: The location was perfect, right next to the tram and the gondola, and in between Jackson and Grand Teton National Park.
Cons: The carpeting looked a little worn/old in the rooms themselves. I also question the turnover of the towels in the bathrooms, as I saw an unused one that looked dirty.
9.2
Haha
Wonderful
family with older children
10-01-2016
Pros: very close to grand teton national park，only several minutes drive
Cons: bar and nearby restaurants close at 10pm，too early
10.0
Xiaoshuang
Exceptional
young couple
09-30-2016
Pros: This is wonderful hourse!It is clean and quiet! Expect the next holiday to live again!
Cons: No
9.6
Galina
Exceptional
family with older children
09-26-2016
Pros: Very nice location and apartments. Good indoor and outdoor swimming pools.
Cons:
9.6
Janis
Exceptional
mature couple
09-23-2016
Pros: The room and balcony were lovely.
The kitchen was perfect.
Cons:
10.0
Very
Exceptional
mature couple
09-21-2016
Pros: Great ambiance-Easy access to facilities in Teton Village
Cons: Roof-top hot tub not available
7.5
Michael
Good
mature couple
09-20-2016
Pros: Room was we equipped. Liked coffee machinr
Cons: Breakfast was expensive
2.9
Tina
Poor
family with young children
09-20-2016
Pros: Nothing --
Cons: Asked for 2 queen beds, called & received confirmation, was assured at front desk when checking in that we had 2 queen beds -- spent 2 very uncomfortable and miserable nights on 2 double beds (and they were not "extra long" more like extra short). Tried to change rooms that had 2 queen beds -- would not accommodate us! This "supposed luxury resort" was hugely overpriced, and did not like that we had to "prepay", was far away from any form of stores, other reasonably priced restaurants, etc. The restaurant on site was very expensive and the portions were very small, just like the beds, the staff was inattentive and not very welcoming. For 3 people, our bill was close to $200 and we did not have any alcoholic beverages, only soda and water, no dessert and ordered the least expensive items on the menu. For breakfast, only because it's the only restaurant close by, my husband paid $36 for coffee and an omelette. I would not recommend this so called luxury resort ever!!!
10.0
Marilyn
Exceptional
family with older children
09-18-2016
Pros: Omg where to start! Everything is A+ including the staff! This hotel is top notch
Cons: Everything was excellent nothing neg at all!
7.5
Sherry
Good
young couple
09-15-2016
Pros: Location and spa bell staff very fhpgul
Cons: Room too dark view not good no one asked how stay was when checking out or said thank you
9.6
Melissa
Exceptional
review category group of friends
09-15-2016
Pros: Staff up front were extremely friendly and helpful!
Cons:
8.3
Anonymous
Very Good
solo traveller
09-05-2016
Pros: The location
Cons: Pricey for the room we got in return
6.7
Edoardo
Pleasant
young couple
09-05-2016
Pros: The Hotel is very nice in a very good position.
Cons: Even if the room was super clean and beautiful, the bed was really uncomfortable, noisy and small.
For more than 300$ per night I require something better.
In a nutshell, if you come here, do not book the studio room.
9.6
Anasuya
Exceptional
review category group of friends
08-31-2016
Pros: The Roof top hot water tub - excellent :D. Comfortable rooms and luxurious bath. Very very good rest.
Cons: Was told to choose between view of mountain and valley, choose one, and basically had a view of the next building. Big let down. Shouldn't mention the view for the side of building rooms - it builds expectations unnecessarily.
4.6
Yaping
Disappointing
family with young children
08-22-2016
Pros: the suite has some cooking utils, which is good
Cons: totally overpriced, at least one front desk staff not that nice
the suite's bed is the worst that I ever had, not even, too soft, we can not sleep at night
6.3
Mary
Pleasant
family with older children
08-22-2016
Pros: The room was comfortable, and the decor was warm and inviting albeit a little outdated .
Cons: I booked a room with two queens beds for five days and four nights. My husband and our twenty yr old daughter as a gift for getting into Virginia Tech's Engineering School. The view from our room was facing the roof and backside of another building. It was very disappointing. The television required matinance - the correct cable to be supplied and properly connected. I knew I would be spending more time in the lodge Than my husband and daughter due to the fact that I have Rheumatoid Arthritis. The lack of any view what so ever was most disappointing especially for a paid in advance booking for four nights. Good Grief.
8.8
Julio
Excellent
young couple
08-21-2016
Pros: The room was very comfortable, but the best experience for me was the hot tub in the hotel's roof. Being there under the stars and watching the silhouette of the Tetons is something to remember.
Cons: The road to the village when you come from the north is...well...not the best to be polite.
9.2
Allison
Wonderful
mature couple
08-20-2016
Pros: Restaurant was good and the room was great!
Cons:
9.2
Jennifer
Wonderful
family with young children
08-18-2016
Pros:
Cons: The cost
6.3
Linda
Pleasant
family with older children
08-16-2016
Pros: Staff in restaurant were excellent and dinner delicious although expensive. Breakfast was an average buffet so we only did it once. Location perfect.
Cons: Reception staff were not friendly or helpful and could be described as rude!! Housekeeping only did half the job and this was poor for such an expensive hotel.
9.6
Anne
Exceptional
family with young children
08-15-2016
Pros: Love the location and amenities and the restaurant is phenomenal!
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