Rooms at this hotel are spread out amid lush jungle gardens, and the tranquil atmosphere is nice after braving the Chichén Itzá crowds. It's within walking distance of the grand archeological zone. A portion of the resort's revenue helps support The Mayan Foundation, benefiting children's nutrition and education, plus elderly outreach.
Not evaluated. Facilities, services, and décor characterize an upscale property.
6 mi (10 km) s of Cancun-Merida Toll Hwy exit Chichen Itza/Piste. KM 120 Merida-Puerto Juárez Hwy (Apdo Postal 708, MERIDA).
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 176 guests
Showing reviews 1 - 5 of 50
9.6
Ruinator
Exceptional
family with young children
09-20-2016
Pros: The grounds, gardens were impeccably maintained. The welcome drink, reception, open air dining room, live music for dinner, secret entrance to the ruins, the cleanest pool I've ever swum in (salt water too so no sore eyes), beautiful flowers in the room and bathroom, free upgrade, I mean, the list goes on....and on. I dream of returning. Our only mistake was staying one night only!
Cons: The food was US pricing and the handicrafts store was not open (but it was a holiday and everyone has to rest) so I got over it. I wanted to make a purchase to support the local commerce and merchant artisans...but oh well.
10.0
Christopher
Exceptional
mature couple
08-14-2016
Pros: Amazing jungle setting with superb wildlife around the grounds. Wonderful service.
Cons: Sealed doors would prevent some of this wildlife getting into the rooms.
7.1
Bastien
Good
review category group of friends
08-07-2016
Pros: Very well located next to Chichen Itza but some services are obsolete (AC, no WiFi in rooms,...)
Cons:
7.5
Iain
Good
family with older children
08-03-2016
Pros: Spectacular location and beautiful garden setting with private access to the Chichen Itza ruins.
We also liked the pool.
The early morning visit to the ruins before anyone else arrived was one of the highlights of our whole trip to Mexico.
Cons: Extensive building work on the main house which we hadn't been told about in advance.
Wifi is restricted to a very limited space around reception and is very poor.
The restaurant is a total rip off. We read in advance that it is a bit overpriced but were shocked at the prices charged for extremely basic, average quality dishes, e.g. £12 for a tiny portion of pasta with some basic veg. They obviously know that eating alternatives are minimal and they are trying to squeeze out every penny they can from the captive audience. We would recommend doing some research beforehand to see if there are any alternative places to eat in the nearby village (unfortunately the poor wifi connection meant we couldn't do this while we were there!)
8.3
Thijs
Very Good
young couple
07-17-2016
Pros: Great location next to Chichen Itza with separate entrance. Beautiful garden. Large clean rooms with comfortable beds. Breakfast was okay, dinner was better.
Cons: No information in the rooms about tours, services and the restaurant. As a guest I don't want to walk to reception everytime I have a question. No wifi in the room which is ridiculous if you want to be a quality hotel. The restaurant is way to expensive compared to the quality and other places we've been in Mexico, as is laundry service (USD 20).
10.0
Christina
Exceptional
young couple
07-16-2016
Pros: Really helpful staff who upgraded our room for our honeymoon and brought quesadillas to our room when we arrived later after the kitchen had closed! Beautiful place!
Cons:
8.3
Vivian
Very Good
review category group of friends
07-05-2016
Pros: The facilities and the location
The friendly staff
the gardens
Cons: The food, expensive and horrible, the worst lime soup ever, the lunch menu as in a cheap cafeteria
The breakfast was good
We didn't have hot water
9.2
Sara
Wonderful
young couple
07-02-2016
Pros: Excellent location for the ruins & a beautiful setting. We were upgraded which meant we had free wifi in our room, otherwise it is only available in the main house. Bed was comfortable. Lovely grounds & lots of wildlife to see.
Cons: Only downside was the restaurant - we'd read rave reviews, but the meal we at dinner was very average & exceptionally expensive at around $23 US for a main course. Granted, you are probably paying for the location, but you can eat in town for a lot less. The (local) beers in the mini bar were $3.5 US + tax for a small can. Inordinately expensive.
9.6
Rebecca
Exceptional
young couple
06-23-2016
Pros: The bed was very comfortable and the staff friendly. The pool was to die for!!! The staff even printed Us free tickets to see the Chichen Itza light show :)
Cons: The heat in the common areas upon our arrival, and lack of Wi-Fi access in my room.
9.6
Brian
Exceptional
mature couple
06-20-2016
Pros: Wonderful location with private entrance to the ruins, beats the crowds. Great to relax in the pool to avoid the heat of the day. Very attentive staff, although there was only one other room occupied.
Cons: Construction on main building restricted the public areas. Hotel was almost empty, so strange to have so many staff waiting on just us.
10.0
Sharon
Exceptional
mature couple
06-18-2016
Pros: Food was excellent and service
Cons: Wifi only available at reception.
8.8
Amanda
Excellent
review category group of friends
06-15-2016
Pros: Everything was very beautiful and bed was comfortable. Landscaping was beautiful. It was awesome to by so close to the Pyramids. Breakfast although expensive was very good.
Cons: We stayed for 2 day nights 3 days. It would have been very nice if our air conditioner and fans were turned on so that it would have been comfortable when we first arrived. It took the room about 3 hours to finally be cool enough to be comfortable. During the day when we were gone seeing the pyramids the air once again was turned off by the cleaning person. I was pretty upset that we left with it on and when we returned after being in the heated sun all day we came back to a hot room again. For that reason I will not stay there again. If it was in the winter I understand the reasoning behind saving electricity but when it's in May and very hot you expect your room to stay cool even if we were gone so that upon arrival we can enjoy the cool room.
8.8
Ptolemy
Excellent
mature couple
06-15-2016
Pros: Great location for visiting Chichen Itza. They have their own entrance and referred us to an excellent guide. The grounds with swimmingly pool were beautiful. Very relaxing. Contrary to some reviews, we found the restaurant excellent - both the food and the service. Would definitely stay there again.
Cons: Would have liked to stay longer.
4.6
Martin
Disappointing
solo traveller
05-26-2016
Pros:
Cons: Aircon unit was almost useless and it is very hot
9.6
Jim
Exceptional
young couple
05-05-2016
Pros: Amazing location for Chichen Itza - it has its own private gate!
Beautiful setting, very peaceful and well tended to grounds
Lovely big pool
Cons:
5.8
Matthew
Okay
mature couple
04-16-2016
Pros: Excellent room
Cons: Poor waiting and bar staff, very focussed on their tip
7.5
Richard
Good
mature couple
04-16-2016
Pros: Restaurant choices excellent though a bit pricey for Mexico. Pool and garden spectacular!
Cons: Wifi inadequate; desk staff not friendly
9.2
Monique
Wonderful
family with older children
04-01-2016
Pros: Great location, private access to the maya ruins through a backdoor (escaping long ques!), quiet, great pool, beautiful garden with botanist who takes you on a free nature walk, comfortable bed, romantic dinner setting on the terrace of the hacienda, friendly and helpful staff.
Cons: The coffee was not great.
6.3
Yolande
Pleasant
mature couple
03-22-2016
Pros: Location near Chichen Itza site allowing an early visit.
Very quiet hotel with nice swimming pool.
Helpful and friendly staff.
Cons: No wifi in bedroom and no TV in bedroom. These are pretty basic expectations for a five star property.
At time of check in we were advised to book a table for dinner as the hotel was fully booked. It turned out that there were only 3 tables booked though. The food was nice but well overpriced for the small portions we received.
We visited the nearby Mayaland hotel. This was offering much more at a much lower rate.
8.3
Susan
Very Good
mature couple
03-08-2016
Pros: location and the beautiful gardens
Cons: lack of usual compliments in the room that would suit a Hotel of this standard. ie. phone in the room to be able to contact reception. tea as well as coffee facility. bath robes.
9.6
Anonymous
Exceptional
young couple
02-29-2016
Pros: The hotel is set in beautiful relaxing surroundings perfect for a quiet retreat while visiting Chichen Itza. The ruins can be easily reached by walking. The food was delicious. We loved out time at Hacienda Chichen and would highly recommend it.
Cons:
7.9
Lotus07
Good
solo traveller
02-28-2016
Pros: The location, the pool and beautiful garden, the private access to the ruins, the very comfortable matrass (hard with a soft top), the good restaurant and the spa.
Cons: The price of the room is too high, in regards to the quality of the room (i say this because of the bad shower; the bed was excellent!).
The price of the spa is as in Europe (and was worth it!) so way too high compared to other Mexican prices.
8.8
Ben
Excellent
young couple
02-27-2016
Pros: Fantastically located next to Chichen Itza (private entrance), with beautiful grounds and very comfortable rooms.
Cons: It would have been helpful if there had been more information available about hotel facilities. Also for the price they could have included breakfast.
8.3
James
Very Good
mature couple
02-08-2016
Pros: Easy access to the Chichen Itza site
Attention to detail in the service
Beautiful grounds
Spacious quality room
Cons: The high prices in the restaurant
Being serenaded whilst eating dinner
The lounge (off reception) having a sustained musky smell which made you not want to linger even though best place for WIFI
6.3
Elisabeth
Pleasant
mature couple
01-24-2016
Pros: Good location next to the ruins; also reasonably close to Merida and other towns as well as the Ruta Puuc. Pretty, comfortable room. A boutique hotel, not like the giant next door. Pretty garden with birds. The front desk will get tickets for you from the main park entrance, so you can enter via their private entrance at 8:20 am. They will obtain the required “personal invitation” to the free light show. They will also arrange bird and ruin guides. The staff are polite. The restaurant makes a good cup of tea, brewed when it arrives (unlike the usual cup of not-very-hot water and a tea bag).
Cons: Very expensive for what you get – with taxes it was USD $215/night for a room only. For one dinner (2 entrees only – no appetizers or desert), one breakfast (split between 2 people), and two cups of tea, the cost was USD $75. There are frequent reminders to tip the staff, who even at these prices are apparently insufficiently paid.
Front desk service could be improved. There is often a waiting time since there is only one person to handle everyone. There is often nobody at the front desk – certainly not before 7 am or after about 10 pm, but also during meals and at random other times. The front desk had an excellent local magazine with events and maps, but we didn’t receive it until our last night, when we asked for directions to Tulum. The front desk staff were unaware that there is a time change between Chichen Itza and Cancun. Early checkout requires settling the night before, and although I requested the bill, it wasn’t prepared until I stood there while the entries were made on paper and added with a hand calculator. (There were some errors in the charges made to the room, but those were removed when challenged.)
There was a bad smell outside our cabin – possibly from garbage in the small hut nearby?
Internet, only in the main building, is not available at all on cloudy days. On sunny days it is so slow that you need to attempt to load a page about 5 times before success because they time out, and on a cell phone, a page takes a long time to display.
9.6
Okan
Exceptional
family with young children
01-06-2016
Pros: This was a really nice hotel that seemed like it popped out of an old movie. The room was spacious and nice, the gardens were beautiful. The best part was the private access to Chichen Itza, which made our visit to the ancient ruins very convenient. The staff was very friendly and helpful.
Cons:
7.9
Chiara
Good
mature couple
01-05-2016
Pros: The best thing about this hacienda is the private entrance to the ruins. It really is a luxury. We booked a private guide for 2 and a half hours and it really made the tour special. The hacienda has beautiful gardens and a very cool pool area, which we really enjoyed! Happy to spend one night, more than enough to visit the ruins and enjoy the facilities.
Cons: The restaurant was nice but the food was average. Service ok, a bit slow.
9.6
Pp
Exceptional
solo traveller
01-02-2016
Pros: Superb location, beautiful garden, spacious villas, great food, very friendly staff, wonderful pool. They have a guests-only entrance to the ruins so you don't have to queue at the ugly main entrance. You can be the first at the ruins one minute after they open! Overall superb value for money which is rare in this part of Mexico.
Cons: The outside garden restaurant is not large enough for all guests. Make a reservation before arrival or you will have to sit inside which is not nice. No food/drinks service at pool. Weak wifi.
9.6
Travelleraaa
Exceptional
family with older children
01-01-2016
Pros: Charming and authentic flavour of a traditional hacienda
Cons: Loved everything
5.0
Traveler
Fair
review category group of friends
12-27-2015
Pros: Hotel exterior gorgeous, and good location to visit the sites.
Cons: Staff not courteous at all, we did not feel welcome.
Room noisy, dark with strong smell of humidity. Well beyond what was expected for the price.
7.9
Sarah
Good
mature couple
12-04-2015
Pros: Havienda Chichen is special because of ifs history and location next to Chichen Itza. My husband is a birder and it was fantastic to be able to wander their beautiful property early in the morning and then walk to Chichen Itza and enter through the back gate. Dining on their gorgeous terrace is also wonderful.
Cons:
5.8
Tatiana
Okay
mature couple
12-01-2015
Pros: The facility was great
Cons: we got tricked on a currency exchange and charges for food were very unreasonable and did not much the menu offers, many unreasonable extras were applied as well. Be careful and check it all
8.8
Alessandro
Excellent
mature couple
10-25-2015
Pros: This hacienda is located right into the forest with a reserved entrance to the Maja site. Beautiful swimming pool and great spa for massages
Cons: The dinner wasn't so special
7.5
Anonymous
Good
young couple
10-15-2015
Pros: Very close to the ruins
The hotel can organize the tickets for the ruins
Cons: It should be a 4 star hotel and not 5.
The restaurant was to expensive for that they offer.
10.0
Phil
Exceptional
mature couple
09-24-2015
Pros: Loved everything about this place. It has all the ambience you would expect from a historic plantation house. The setting is very peaceful. The grounds are beautifully maintained. The staff were all very friendly and helpful. We were able to access Chichen Itza using the hotel's own private gate into the site. Staff went and got our admission tickets for us so we did not have to lift a finger. Fantastic!
Cons:
9.2
Alessandro
Wonderful
mature couple
09-03-2015
Pros: Direct access to Chichen Itza
Cons:
10.0
Jose
Exceptional
mature couple
08-02-2015
Pros: The staff were amazing, our suite was great and best of all the location was next to Chichen Itza with their own private entrance.
Cons:
8.8
David
Excellent
mature couple
07-25-2015
Pros: Fabulous hacienda with rooms in grounds developed from bungalows on which the archaeologists stayed who uncovered Chichen Itza. Now luxurious in beautiful grounds. Has own entrance to Chichen Itza which was great. Lovely pool.
Cons:
9.6
Matrix314
Exceptional
mature couple
07-19-2015
Pros: Beautiful location with private entrance to Chichen Itza. Really great to be able to access the site at 8am before the tour buses.
Surrounded by beautiful bird noises, this was a great stay. The food at the restaurant is superb.
Cons: The pool wasn't operating when i stayed.
10.0
Julie
Exceptional
family with older children
07-14-2015
Pros: I stayed here 10 years ago and have always loved this property which is why I chose it again for this trip. It didn't disappoint. Its beautiful and tranquil and within walking distance of Chitzen Itza.
Cons: The dinner menu needs some work. The food is good and fresh and the service is great, but the choices are limited and leads people to go to the other hotel for dinner after one night. Also I'm Ok with Wifi just in the lobby but the coverage needs to extend to the front patio at least and the signal is too weak for that.
8.3
Tiago
Very Good
young couple
06-28-2015
Pros: Staff was great, very informative and location is extremely good (walking distance to Chichén).
The massage is a relaxing and would say spiritual experience, worth trying.
The restaurant food is good and very convenient when not having so many places to go.
Cons: At night, they should work on putting some lights, we felt lost in the dark when coming from the restaurant and going back to bedroom. They still use the old paper credit card carbon paper to have the "security deposit" and this cause some discomfort to me. This is not exclusive to this Hotel (it looks that in Mexico this is a standard procedure).
10.0
Jennifer
Exceptional
family with young children
06-24-2015
Pros: I loved everything from the attentive and wonderful staff to the cozy rooms! The beautiful gardens all around made me feel like I was in a rainforest...it was very peaceful and relaxing.
Cons:
10.0
Emily
Exceptional
review category group of friends
06-17-2015
Pros: The staff were fantstic. The scenery was great, being in the jungle as such really added to the experience. Vip access to chichen itcha and the provided a brilliant personal guide. The room rates where very good but watch out for the price of drinks. Although we may have got carried away with the tequila. I definitely reccomend this hotel. What a find!
Cons: Price of food and drinks
5.0
Jeff
Fair
young couple
06-04-2015
Pros: nothing
Cons: The accommodations are not master luxury suites but in fact breeze-block built huts in gardens surrounding a reception area. Not dissimilar to staying in a garage. The pool was undergoing maintenance and the vastly over-priced kitchen closed at 9pm.
8.8
Andrei
Excellent
young couple
06-01-2015
Pros: The staff were extremely attentive, and we really had the feeling of a luxury stay. It was more expensive than our other stay, but not so much more that one can't afford a short stay, which is definitely worth it for the experience
Cons: There was np Wi-Fi in the rooms, only in the lobby area
7.1
Anonymous
Good
family with young children
05-23-2015
Pros: Inmaculate grounds, beautiful location,
Cons: Breakfast is expensive. Staff needs to better guide guests regarding access to chichen ruins. I felt they were always bother or not straight forward on their answers. Pool was closed (notified us in advance) but didnt seem tooaccomodating for making my kids happy. Shower in room had limited pressure!
7.5
Kurt
Good
mature couple
05-07-2015
Pros: We enjoyed staying in a single cabin which gave us plenty of privacy and quiet. The setting is like living in a jungle especially in the early mornings when the birds begin to sing. It was interesting living in the midst of the Chichen Itza ruins.
Cons: The restaurant price is fairly hefty so be prepared for shock when the bill arrives. But the food was good.
7.9
Niall
Good
mature couple
04-14-2015
Pros: Attractive buildings in a beautiful garden setting with pool.
Just a short walk to Chichen Itza ruins.
Good food (but quite expensive).
Staff fairly friendly and helpful (but expected tips for everything).
If you like nature walks go through the car park and follow the trails - lots of birds and animals (but not advertised or sign-posted anywhere).
Cons: Overpriced drinks.
Staff expected tips for everything.
A nice hotel but a bit expensive.
Wi-fi only in main building.
9.2
Trevor
Wonderful
mature couple
03-22-2015
Pros: Quiet ambiance
Lovely grounds
Located close to the Amzing ruins of Chichen Itza
Cons: The cost of meals is quite high and there are few 'nice' touches that help to make a holiday so special. When there are you have to pay for them...
10.0
Heather
Exceptional
mature couple
02-24-2015
Pros: The grounds were breathtaking and a pure joy to wonder through and explore. The entire service team works to ensure a peaceful and pleasant stay. The best part for us was the private entrace and trail that leads into Chichen Itza. This allowed to visit early before the clouds.
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