Hotel Presidente InterContinental Villa Mercedes

AAA Inspector Rating
Ave Colon 500
Merida, YU 97000- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
4.0
Overall
Room4.1
Bath3.7
Public Areas4.1
AAA Inspector Notes
Treat yourself to this ornate and upscale lodging, at one time a French Embassy. The whimsical, soft-pink exterior, upscale pool courtyard, and refined atmosphere are the highlights here. Smoke free premises. 127 units. 5 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Historic Boutique Hotel
Location
0.6 mi (1 km) n of main plaza; jct Calle 60 and Ave Colon; just off Paseo de Montejo. Ave Colon 500 97000.
Pool
outdoor.
Parking
on-site and valet.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet (fee), safes.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 134 guests
Showing reviews 1 - 5 of 26
4.0
John
Disappointing
Solo Traveler
09-15-2017
Nice hotel situated in central safe location, room opition with breakfast and free internet is the best, just the room gets you nothing. Nicely furnished, large room , rooms with balcony , three are the best,small pool , no sun in pool area. Room service , food and drink is good, comfortable clean rooms, problem with AC at times and late night staff speak limited if any english. Common areas are elegant and simple.
Pros:
Cons: Safe did not work , needed replacement, AC needed to be fixed , Leak above ceiling,, staff needed reminders , also paying for the internet and water
8.0
Ray
Very Good
Family with Young Children
09-15-2017
Nice place overall and would recommend it if you want to have good space, good staff and nice swimming pool for the kids. I would have preferred the ease of a hotel in the city center but can't complain too much given the good deal I received.
Pros: Very good hotel staff and swimming pool. Buffet breakfast was decent and convenient.
Cons: Location was outside the city center which meant getting the staff to fetch the car each time you left. This was inconvenient!
10.0
Debbie
Exceptional
Solo Traveler
09-15-2017
This was a beautiful hotel set amongst other nice hotels. The staff was so helpful and professional.
Pros: The location was great and it was clean and roomy. Nice staff.
Cons: The toilet did work and had to be repaired on the 2nd day but they fixed it. Had to buy own water.
5.4
Yau-sing
Fair
family with young children
08-22-2017
Our stay is just ok
Pros: The hotel is old and needs refurbishment.
Cons: The hotel is too old
2.5
Bryon
Poor
family with young children
05-14-2017
Do not stay here!
Pros: Nothing.
Cons: I struggle to explain the staff's arrogance, poor attitude and lackof training. To celebrate my daughter's 17th birthday, I reserved adeluxe room with two queen beds and free WiFi. When my wife and daughterarrived, the desk clerk informed them that they had no reservation andthat the room price would be more than double our confirmed price. Mywife had printed out the confirmation and showed it to the desk clerk -who informed her that her confirmation meant nothing; she was not in thesystem and the hotel would not honor it. After arguing for over ONE HOUR in the hotel lobby, the hotel finally relented - remember, my wife had a printed copy of her reservation - but told her she would have to pay for internet. Another argument ensued and the hotel finally relented. Then they went to their room and discovered the two standard, not queen, beds in their standard, not deluxe, room. To top it off, the pool is the size of a postage stamp. Merida boasts several excellent hotels but this is not one of them. Don't waste your money here, go across the street to the Hyatt or Fiesta Americana.
Showing reviews 1 - 5 of 26