AAA’s in-person hotel evaluations are unscheduled to ensure the inspector has an experience similar to that of members. To pass inspection, all hotels must meet the same rigorous standards for cleanliness, comfort and hospitality. These hotels receive a AAA Diamond designation that tells members what type of experience to expect.
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To contact the local police, dial 911.
Most major local hotels have their own in-house or on-call doctor. A list of physicians can also be obtained from the U.S. Consular Agency, in the Torre la Europea building, Boulevard Kukulcán Km marker 13; phone (999) 316-7168 in Mexico or (844) 528-6611 in the U.S. Local clinics do not accept U.S. health insurance, often charge fees well above U.S. rates and have been known to charge for services not rendered. The Red Cross (Cruz Roja) is in Ciudad Cancún on Avenida Yaxchilán, between avenidas Xcaret and Labná. It is open 24 hours; phone (998) 884-1616. In an emergency, dial 911 and request an English-speaking operator.
The Miami Herald and USA Today are available in the bigger local hotels.
Cancún Tips magazine has easy-to-read maps and information about local restaurants, shopping, entertainment and other things to do in Cancún. Pick up free tourist-oriented brochures at the airport, hotel lobbies, shopping centers and sidewalk booths.
Casas de cambio (currency exchange houses) and banks are along Avenida Tulum in downtown Ciudad Cancún. Most banks are open Mon.-Fri. 9-5; currency exchange normally is confined to the morning hours. Currency exchange houses also are at the airport and in the Hotel Zone shopping areas around Cancún Point.
Crime directed at tourists is not prevalent, but do use common sense. Keep jewelry and other valuables in the hotel safe, or don't bring them at all. Guard against petty theft or purse-snatching incidents in crowded public places or when using public transportation. If leaving a vehicle in Hotel Zone shopping areas, don't invite a break-in by leaving valuables in plain view.