Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Classification): After a long day, I am overjoyed to find a sleep kit on my bed with pillow mist, resting cream and foot balm; the lighted makeup mirror is a bonus.
The spacious lobby at this hotel is beautiful. Room and bathroom highlights include luxurious bedding, multiple outlets and USB ports, a lighted makeup mirror and high-end hair and skin products. The saline pool and hot tub are a big hit. A sleep kit with pillow mist, resting cream and foot balm is left on the pillow and is an unexpected treat. Some bathrooms feature a large walk-in shower.
Smoke free premises. 165 units. 6 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service, area transportation-within 2 mi.
Terms
check-in 4 pm, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 43 guests
Showing reviews 1 - 5 of 50
9.0
Keith
Wonderful
Solo Traveler
06-23-2017
Pros: Clean and user-friendly staff.
Cons: Well...it would have been nice to be closer to down-town.
8.0
Louise
Very Good
Senior Traveler
06-23-2017
Pros: Everything, pretty much.
Cons: The guest guide book doesn't contain location information ie; ice vending machine, pool, fitness room.
7.0
Verified Hotel Guest
Good
Family with Teens
06-23-2017
Pros: Location of hotel
Cons: Room may have not been fully cleaned prior to our checkin. dirty towel left in room, noisy heating unit
3.0
David
Poor
Solo Traveler
06-23-2017
Pros:
Cons: Took forever to check in. When I got to the room it was still dirty, towels on the floor. I went to the front desk no apology. Will not stay here again.
9.0
Bryan B
Wonderful
Traveling as Couple
06-23-2017
Pros: Everything
Cons:
10.0
Tabitha
Exceptional
06-23-2017
Pros: Free room upgrade!
Cons: No
1.0
David
Very Poor
Traveling as Couple
06-23-2017
When I mentioned my extreme dissatisfaction, I was offered a free breakfast. No thank you. I just wanted to get out of there. I have no intention of ever staying here again. I would have slept better in a Motel 6.
Pros: Nice lobby
Cons: Fan in room never shut off, too noisy to sleep. A/C was unable to cool room.
9.0
Daud
Wonderful
Traveling as Couple
06-23-2017
Pros: Access to club. Nice sitting area with snakes.
Cons: None
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-23-2017
Pros: quiet, yet close to the airport. airport shuttle. restaurant.
Cons:
8.0
Juan
Very Good
Traveling as Couple
06-23-2017
Pros: Oh the rooms were clean the staff was helpful and they respected her privacy which I really appreciate
Cons: Free. Co it dr tak breakfast
9.0
M
Wonderful
06-23-2017
Pros: ALL.
Cons: Only 2 washer and dryer. One washer was out of order. No breakfast complimentary because there's a restaurant next door.
9.0
Bryan
Wonderful
Family with Young Children
06-23-2017
Pros: Great food in the restaurant very clean rooms. Staff was friendly.
Cons: There was some people rude at the pool.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
06-23-2017
Pros: Everything
Cons: No
7.0
Justin
Good
Group Traveler
06-23-2017
Pros: Location, close to airport.
Cons: Staff don't have the greatest customer service skills.
10.0
Cherise
Exceptional
Traveling as Couple
06-23-2017
Pros: I love how elegant the room was. It was very clean with a relaxing environment.
Cons: The only thing that I would change would be staying on a higher floor level in the room that was closer to the elevator shaft. Everything was great.
10.0
Debora K
Exceptional
Solo Traveler
06-23-2017
Pros: Beautiful, large rooms, comfortable beds, beautiful architecture throughout the entire hotel, great amenities, great location in mid-town Anchorage.
Cons:
1.0
Jocelyn
Very Poor
Business Traveler
06-23-2017
Pros:
Cons: The gentleman working the front desk our second night there was VERY RUDE! So rude that we wanted to just up n leave the hotel even tho it was already paid for. I will never stay at this location again and probably not a crown plaza again.
7.0
Verified Hotel Guest
Good
Family with Young Children
06-23-2017
Pros: The hotel was in a good location. Beautiful decor. Special spa treatment for better nights sleep.
Cons: Front desk clerk was rude, room had 1 king bed when we requested 2, only a shower and no tub and the bathroom floor was dirty.
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros:
Cons: The food is simply awful.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
06-23-2017
Pros: 1. Executive lounge 2. Large rooms 3. Location
Cons: 1. Housekeeping didn't vacuum or replace toiletries. 2. Breakfast service at Juno was terrible. Didn't get silverware, water or even glasses after 3 requests. Staff asked our party of 3 to adjust with a table meant for 2 rather than clean a larger table
9.0
Bryan
Wonderful
06-23-2017
Pros: Location
Cons: None
8.0
Verified Hotel Guest
Very Good
Solo Traveler
06-23-2017
Pros: All of staff are nice and helpful.
Cons: nothing.
10.0
Kenneth
Exceptional
Business Traveler
06-23-2017
Pros: Very clean and nice hotel
Cons: No
7.0
Glenn
Good
Traveling as Couple
06-23-2017
Pros: LOcation was great for our Anchorage destinations.
Cons:
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
06-23-2017
Pros: Location
Cons: Had to wait in line for 30 min to check in (1 person working the front desk). Parking is not secure. Sheets had stains, towels are scratchy, room light was flickering so we told the front desk and the guy dismissed it with, "oh well" attitude.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
06-23-2017
Pros: All the staff were extremely professional, helpful and courteous. The location is ideal as far as proximity to both the airport and downtown. It was quiet and clean.
Cons: No not a thing wrong.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Comfy beds, great shower, friendly staff, air conditioning as it was unusually warm.
Cons: The only negative was being able to hear the people above us moving around & a bit beside us.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
06-23-2017
Pros:
Cons: Breakfast was not included and this was not communicated well at the time of booking.
1.0
Michael
Very Poor
Family with Young Children
06-23-2017
Pros: Swimming pool
Cons: Bed bugs! Bed is gross af! Probably didn't change it... The following morning a had this red swollen marks all over may body.
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros:
Cons: The heating/air conditioner unit in my room was very noisy.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: The beds were very comfortable and the room was clean.
Cons: The quality and selection of food.
9.0
Stevie
Wonderful
Family with Teens
06-23-2017
Pros: Overall, the location, staff, pool, room service/restaurant and rooms are great.
Cons: The cleanliness of the rooms are hit and miss; when it's a miss it's definitely something worth saying.
10.0
Steven
Exceptional
Business Traveler
06-23-2017
Pros: clean, staff friendly and helpful, nice little restaurant/bar on location, conveniently located
Cons:
10.0
Robn
Exceptional
Traveling as Couple
06-23-2017
Pros: Super clean, close to airport, nice bar and very good restaurant.
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
06-23-2017
Pros: Location and price are nice
Cons: Well a couple minor things: 1. Not that I really needed it but my in room phone did not work. I had to use my cell to call the front desk. 2. The morning maintence crew was not working on the morning I was to check out. So the spa was not open
10.0
David
Exceptional
Business Traveler
06-23-2017
Pros: Great staff. Clean and comfortable. Warm and well appointed!
Cons: NO
9.0
Verified Hotel Guest
Wonderful
Business Traveler
06-23-2017
Pros:
Cons: only had two elevators and one wasnt working
10.0
Andrew
Exceptional
Solo Traveler
06-23-2017
Pros: Friendly staff, hotel amenities, and it has a swimming pool and hot tub.
Cons:
10.0
Verified Hotel Guest
Exceptional
Group Traveler
06-23-2017
Pros: Very nice overall
Cons: Some shower tile needs better cleaning,, grout lines were dark like mold
7.0
Emerald
Good
Solo Traveler
06-23-2017
Pros:
Cons: On the last night of my stay they never came to the bathroom to service
10.0
Kelly
Exceptional
Solo Traveler
06-23-2017
Pros: Location, restaurant & bar on site
Cons: Nothing I can think of
9.0
Verified Hotel Guest
Wonderful
Business Traveler
06-23-2017
Pros: Location
Cons: Housekeeping did not clean my room No shampoo and cream rinse left in room either days even after request Gone all day without hanger on the door and had to call for housekeeping After 6.
7.9
Good
Good
review category group of friends
03-30-2017
Pros: Location easy to access
Cons: Mildew in shower - vehicle vandalized in parking lot
7.1
Duane
Good
solo traveller
03-17-2017
Pros: The room was large.
Cons: The restaurant morning breakfast staff was good. The food at lunch was terrible. I had 3 guests and three of the four of us could not eat our lunch. I would never go back.
10.0
Charles
Exceptional
young couple
12-24-2016
Pros: The staff went out of their way to get what you want and need, very pleasant and polite.
Cons:
6.7
Deena
Pleasant
young couple
12-04-2016
Pros:
Cons: Hard beds
10.0
Richard
Exceptional
solo traveller
10-12-2016
Pros: Nothing keep as same
Cons: Na
8.8
Julie
Excellent
mature couple
08-11-2016
Pros: The guy working at 6am at the front desk with his hair slicked back was very helpful. He understood that we had a very late arriving flight and looked into being able to provide us with as late a check out as possible during their busy summer season, which we appreciated very much.
Cons: Nothing.
4.2
Fly
Disappointing
solo traveller
07-05-2016
Pros: courteous staff
Cons: run down property. This is more of a motel style NOT a Crown Plaza.
6.7
Jancy
Pleasant
review category group of friends
07-04-2016
Pros: Shuttle service to airport.
Cons: Not much flexibility in late checkout, even after staying 9 nights there.
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