Inspector Pick (Classification): After a long day, I am overjoyed to find a sleep kit on my bed with pillow mist, resting cream and foot balm; the lighted makeup mirror is a bonus.
The spacious lobby at this hotel is beautiful. Room and bathroom highlights include luxurious bedding, multiple outlets and USB ports, a lighted makeup mirror and high-end hair and skin products. The saline pool and hot tub are a big hit. A sleep kit with pillow mist, resting cream and foot balm is left on the pillow and is an unexpected treat. Some bathrooms feature a large walk-in shower.
Smoke free premises. 165 units. 6 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, room service, area transportation-within 2 mi.
Terms
check-in 4 pm, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 43 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
08-11-2017
Pros: Everything, pretty much.
Cons: The guest guide book doesn't contain location information ie; ice vending machine, pool, fitness room.
7.0
Anonymous
Good
08-11-2017
Pros: Best TV selection around. Great location. Very very clean.
Cons: Bad dinner and worse breakfast
3.0
Anonymous
Poor
08-11-2017
Pros:
Cons: Took forever to check in. When I got to the room it was still dirty, towels on the floor. I went to the front desk no apology. Will not stay here again.
10.0
Anonymous
Exceptional
08-11-2017
Pros: CUSTOMER SERVICE WAS GREATROOMS VERY CLEANQUIETTREATED VERY WELL
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Everything
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The spacious and comfortable room.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff were all very niceIt was great they had a freezer for my fish
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: quiet, yet close to the airport. airport shuttle. restaurant.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Gym
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Clean and friendly staff-this time
Cons: no
8.0
Anonymous
Very Good
08-11-2017
Pros: Hotel zEmployee at the front desk was great, had a fun personality, and went above and beyond to welcome and accommodate us.
Cons: We called to request the shuttle from the airport as we were waiting for our checked bags and was quoted a 15 minute arrival time. 45 minutes later following a second phone call the shuttle finally arrived.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful, large rooms, comfortable beds, beautiful architecture throughout the entire hotel, great amenities, great location in mid-town Anchorage.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Efficient staff, comfortable beds, clean, and quiet.
Cons: The vent from the restaurant vents on the second floor the smell is quite strong. The room had and adjoining door, and I could hear the neighbors when they came home.
6.0
Anonymous
Pleasant
08-11-2017
Pros: location, free parking, large room
Cons: the staff was not rude, but they just seemed indifferent to the guests. For example, complimentary coffee was clearly not enough for the many guests but was left unfilled after it ran out. Their lack of friendliness was noticeable compared to Marriott
10.0
Anonymous
Exceptional
08-11-2017
Pros: This is the best place to stay in Anchorage.
Cons: There can be a bit of traffic noise from time to time.
7.0
Anonymous
Good
08-11-2017
Pros: Great central location
Cons: Juno restaurant food was poor
4.0
Anonymous
Disappointing
08-11-2017
Pros: Nothing
Cons: Similar to a low end Holiday Inn
6.0
Anonymous
Pleasant
08-11-2017
Pros: 1. Executive lounge 2. Large rooms 3. Location
Cons: 1. Housekeeping didn't vacuum or replace toiletries. 2. Breakfast service at Juno was terrible. Didn't get silverware, water or even glasses after 3 requests. Staff asked our party of 3 to adjust with a table meant for 2 rather than clean a larger table
8.0
Anonymous
Very Good
08-11-2017
Pros: We have stayed at this hotel many times, and are always satisfied with their friendly staff n nice accomdations
Cons: No, they do a good job
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything was great, from the front desk to the cleanliness to the room quality to the restaurant staff and high quality of food.
Cons: Everything was absolutely perfect, best Hotel we have ever stayed at.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great rooms and good location
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: The bathroom smelled mold/mildew . Waited for the airport shuttle for 15 mins and called a cab eventually .
10.0
Anonymous
Exceptional
08-11-2017
Pros: All the staff were extremely professional, helpful and courteous. The location is ideal as far as proximity to both the airport and downtown. It was quiet and clean.
Cons: No not a thing wrong.
8.0
Anonymous
Very Good
08-11-2017
Pros: Comfy beds, great shower, friendly staff, air conditioning as it was unusually warm.
Cons: The only negative was being able to hear the people above us moving around & a bit beside us.
3.0
Anonymous
Poor
08-11-2017
Pros: Location
Cons: Poorly trained business office. Poor welcome. No choice in room. Horridly hard and outdated beds! Sleep is necessary! We shouldn't have had to pay $---- for a brick hard, thin 1970's mattress.. & dinky double beds!! Could barely sleep!
10.0
Anonymous
Exceptional
08-11-2017
Pros: The pool was perfect to get some kid energy out after long days of boring shopping!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: The heating/air conditioner unit in my room was very noisy.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Overall, the location, staff, pool, room service/restaurant and rooms are great.
Cons: The cleanliness of the rooms are hit and miss; when it's a miss it's definitely something worth saying.
9.0
Anonymous
Wonderful
08-11-2017
Pros: This hotel is always on my "go to" list. The staff at the hotel are amazing and attentive. The pool and room service was the big seller on this trip.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: clean, staff friendly and helpful, nice little restaurant/bar on location, conveniently located
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: near the airport location
Cons: No everything was good
10.0
Anonymous
Exceptional
08-11-2017
Pros: Super clean, close to airport, nice bar and very good restaurant.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean and friendly
Cons: No
7.0
Anonymous
Good
08-11-2017
Pros: The quietness. I slept like a baby.
Cons: Checking in took forever.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location, nice lounge and the rooms are kepy up well.
Cons: Nothing at all.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great staff. Clean and comfortable. Warm and well appointed!
Cons: NO
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean, great location, and most important - always super friendly staff.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Great location and staff.
Cons: It would be great if it had a continental breakfast.
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: only had two elevators and one wasnt working
10.0
Anonymous
Exceptional
08-11-2017
Pros: The bed was very comfortable. We both slept like babies.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendly staff, hotel amenities, and it has a swimming pool and hot tub.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very nice overall
Cons: Some shower tile needs better cleaning,, grout lines were dark like mold
7.0
Anonymous
Good
08-11-2017
Pros:
Cons: On the last night of my stay they never came to the bathroom to service
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location, restaurant & bar on site
Cons: Nothing I can think of
8.0
Anonymous
Very Good
08-11-2017
Pros: The staff was so nice and accommodating especially the restaurant staff! We will definitely be staying here again.
Cons: We had a room with two double beds instead of queens that was a little annoying.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons: Housekeeping did not clean my room No shampoo and cream rinse left in room either days even after request Gone all day without hanger on the door and had to call for housekeeping After 6.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The best treatment as a guest. From shuttle driver desk clerk,housekeeping to the resturant employees. Truly wish I could of stayed longer.
Cons: Nope
10.0
Anonymous
Exceptional
08-11-2017
Pros: The comfort if the beds, the darkening drapes, friendly staff
Cons: We were under the assumption their was a free continental breakfast. It was 9$ and if you had the full breakfast it was 15$. Thought a little high for muffin and yogurt.
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