Lotte New York Palace

AAA Inspector Rating
8.7
Excellent
1804 Guest Ratings
455 Madison Ave
New York, NY 10022- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
4.5
Overall
Room4.4
Bath4.0
Public Areas5.0
ARATED
AAA Inspector Notes
Popular with dignitaries and a discerning well-heeled traveler, this gem has all the attributes of prized Manhattan luxury: grand architecture, artistic décor, refined service and a prime location. Many rooms have splendid views of St. Patrick's Cathedral. There are clubby lounges, a first-rate fitness facility, a lively tavern and a stunning, vintage wood-paneled restaurant. Service is refined and well-rated. Smoke free premises. 909 units, some two bedrooms and kitchens. 55 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Historic Hotel
Location
Between 50th and 51st sts. 455 Madison Ave 10022. Station: 5 Av.
Parking
valet only.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
pay movies, safes. Fee: high-speed Internet, wireless Internet. Some: refrigerators, microwaves, coffeemakers.
Sports & Recreation
sauna, steamroom, health club, spa.
Guest Services
valet laundry, boarding pass kiosk, room service, area transportation-within 20 blks, Wall Street & theater shuttles.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 1804 guests
Showing reviews 1 - 5 of 50
5.0
Verified Hotel Guest
Fair
Traveling as Couple
11-24-2017
Pros: Location and good staff except housekeeping.
Cons: Not what it use to be. Feels like an economical hotel not high end anymore. Need a major revamp. No restaurant except coffee place that closes way too early. Crestron system in room outdated that doesn't work well. Housekeeping never gets it right.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
11-24-2017
Pros: Pleaseant, relaxing atmosphere. The rooms are large and we had a great view.
Cons: Drinks were expensive, our room was a bit "dusty"
9.0
Verified Hotel Guest
Wonderful
Group Traveler
11-24-2017
Pros: The location and atmosphere were terrific.
Cons:
9.0
Peter
Wonderful
Family with Teens
11-24-2017
Pros: spacious room nice lounge
Cons: you have to pay for Wifi bistro should have longer hours
9.0
Verified Hotel Guest
Wonderful
11-24-2017
Pros: Comfortable rooms, central location.
Cons: Not enough outlets for electronic devices.
Showing reviews 1 - 5 of 50