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Hotel

Aloft San Antonio Airport

838 NW Loop 410, San Antonio, TX, 78216

2.5AAA Reviews
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HOTEL RATES STARTING FROM

$104

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterBusiness Center
  • Type

    Contemporary Hotel

  • Location

    838 NW Loop 410 78216

  • AAA Benefit

    Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

  • Pool

    heated outdoor

  • Dining & Entertainment

    nearby, full bar

  • Room Amenities

    refrigerators, coffeemakers, high-speed Internet, wireless Internet. Some: microwaves, safes

  • Sports & Recreation

    exercise room

  • Guest Services

    valet and coin laundry, boarding pass kiosk, airport transportation, area transportation-within 3 mi

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.1
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.4
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This ultra-modern hotel has a business center within an open social area and a cozy fire pit out by the large lawn and pool area. A pool table is in the lobby. Rooms have understated décor. Whether outdoors by the green space or inside by the pool table, this is a fun and funky type of lodging. Check out the game cabinet in the lobby. Smoke free premises. 141 units. 5 stories, interior corridors. Bath: shower only.

AAA Verified Reviews (2)

2.5Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 9/6/2023
Room Good
Staff Good
Public Spaces Average
Cleanliness Average
Location Good

Rooms are small. Shower was also small

Reviewed by Trusted Customer on 8/9/2023
Room Bad
Staff Bad
Public Spaces Bad
Cleanliness Bad
Location Poor

I wish there was an option for zero stars. This is the worst experience thus far but we continued to give Aloft another chance. To start off Every time we stay they seem to always hold extra funds and screw up our account where after I leave the hotel and I’m back home, with holds and extra charges still on my account. The other problem we had was when entering the room we had no cold water. all faucets were hot to warm water. And this happened on two different occasions while staying in the room. I also found a green apple by the side of our bed which tells me our room wasn’t cleaned throughly. We are through giving this Aloft our business or chances. Our experience was ruined not only by running out of funds due to multiple of your staff charging us multiple times, biy to mention dirtiness of the room and the carpet was bunched up between the beds which was a tripping hazard. Please make this right. HORRIBLE NIGHTMARE staying here!!!

1
AAA Response
8/10/2023

Hello, We are disappointed to hear your stay was unsatisfactory, and that multiple holds were placed on your card. Your feedback is valuable to us and we will share this information with the hotel. We thank you for your review. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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