Fairfield Inn And Suites By Marriott Miami Airport West-Doral
8051 NW 36th Street, Doral, FL, 33166
HOTEL RATES STARTING FROM
$127
Taxes and fees will be calculated at checkout
AAA Verified Reviews (3)
A nice place close to cruise ship terminal. Near restaurants. Only negative is it’s a bit pricey
THEY ASKED ONE OF US TO SLEEP ON THE FLOOR!!!!!!!!!!!!!! I had made reservations at this hotel for one night for my family of 5. I was to have gotten a room with 2 queen size beds and a sofa bed to fit my family (3 adults and 2 children, both age 13). I paid almost $350 for this one night as the following day we leave on a cruise. The reservation was made through AAA and my email showed that there were 5 people staying in the room. However, the hotel states their reservation was for only 3 adults. I made the reservation on 3/12/23 and we stayed last night on 3/25/23. The front desk staff, Eduardo, said he understood the situation but there was nothing he could do other than suggest one of my family sleep on the floor! How barbaric is that! Is that the norm for his family, I think not. Another option would pay for another room at $350. I wasn't going to do this as I wanted a room for all 5 of us and I had no desire to give them any more of my money! I also spoke to Christopher and his supervisor Favra at Marriott corporate, and they were of no help either. I was even willing to accept a mattress or an air mattress, but they said no. I asked for a couch to be placed in our room. Again, no was their answer. They had no roll away beds as well. After exhausting all avenues, I accepted that we had to make do with what we had which was to ask for extra pillows as Eduardo recommended. He had said he could give us extra pillows to use on the floor. All he gave us was one pillow! How can a grown person sleep on a pillow on the floor. Even our dog wouldn't have fit that pillow. He said that's all they had left! Mind you, we had no vehicle to go out to do anything. I don't know what can be done after the fact but I would like something be done by them for this customer disservice. I spoke with AAA as well and Crystal said when she tried reaching out to the hotel, they would terminate her call. Also the hotel manager was conveniently unavailable until Monday.
Hello. Thank you very much for taking time to supply feedback about your recent stay. We’re disappointed to hear about your negative experience. We will forward this information to the hotel team for review. We appreciate you taking the time to share insights from your stay with us.
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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