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Specialized infant seats are available
Service animals allowed
Public transportation options are available nearby
Infants and small children can ride in a pram or stroller
Suitable for all physical fitness levels
The guest is responsible for notifying the Transfer Operator directly of any delays. After the allocated waiting time, if no contact with the party, the Transfer Operator reserves the right to record the trip as a No-Show by the Guest. No-Shows are Not Refundable.
Collapsible wheelchairs/scooters with removable wheels can be accommodated, provided the Guest(s) is/are accompanied by someone who can assist them, board, disembark, and disassemble/assemble the wheelchair/scooter. Please keep in mind that Wheelchairs/Scooters may not fit in a vehicle luggage compartment designated for 1-2 Passengers (Sedan) or 3-4 Passengers (Minivan). Because Wheelchairs and or Scooters vary in Size, Shape, and Form. It is the Guest's responsibility to ensure that such items can fit on the selected vehicle and or passenger group. Due to liabilities, the driver is not allowed to assist in the disassembly/assembly of the wheelchair/scooter, nor assist the Guest(s) board or off-board the vehicle. Transfer Operator vehicles are not equipped to provide Access/ADA services. If the wheelchair/scooter cannot fit in the baggage compartment, nor the Guest(s) can board the selected vehicle/service, we will do our best to find an alternative service for the Guest(s) at their own costs. The Guest(s) understand that these costs will be in addition to their initial cost for the reservation. The Guest(s) as well understand that if our driver cannot accommodate the Guest(s) due to their own ability to board, and/or off-board the vehicle, and or the scooter or wheelchair cannot fit in the baggage compartment, we reserve the right not to issue a refund for the services.
Drivers are not allowed to collect payments onboard for the exception of tips. Any cash, or any other form payment made directly with the driver it will be considered tip/gratuities.
Transfer Operator is Not responsible for any inaccurate and or missing information provided by the guest.
Transfer Operator is not responsible for any items left in the vehicles; please ensure you have all your belongs upon exiting the vehicles. Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable.
Transfer Operator staff will do their best to track flights Arrivals for all Private Services. However, it's the Traveler responsibility to contact us and inform us of any delays, cancellations or flight changes. In addition, is the Traveler responsibility to let RapidShuttle's agents know if they are running late due, but not limited to Luggage, Costumes, and or Emigration Issues.
Transfer Operator will do their best to accommodate a Bi-Lingual driver upon request, and availability. However, the Tour Operator gives no guarantees that a Bi-Lingual driver will be provided. All drivers speak English, and may, or not speak a second language.
Due to unforeseen events, such as but not limited to road conditions, mechanical failures, over bookings, the Transfer Operator reserves the right to hire an affiliate and or partner to provide transportation for a scheduled pickup. The service type and cost will be equal to or greater than what the guest has paid. In such cases, the information provided to the affiliate and or partner will be limited to the guest's name and contact phone number, arrival/departure flight information, and pickup/drop off information. In the event we see the need to use one of our affiliates and or partners to provide a scheduled pick-up, the Transfer Operator will Not Charge the guest any additional fees. These measures have to be in place to ensure that our guests do not get service interruptions or to avoid any unnecessary delays.
Guests are responsible for ensuring they have the proper safety gear when traveling with children. However, upon request, we will provide child seats for an additional fee. Child seats: Upon request, the Transfer Operator will provide a child seat and or a booster seat. Additional fees may apply.
Waiting time: From airport/cruise port: Up to 30 minutes. From any other locations: up to 10 minutes. Upon request, the Transfer Operator may provide an additional waiting time if possible. Additional fees apply: $15.00 for every 15 minutes. These fees need to be paid directly to the driver as cash.
Curbside pickup instructions from Airport/Cruise port: Once ready for pickup, please step outside the terminal curbside (arrivals level), and go to the passenger-designated pickup zone. Once there, call (do not text or send emails) your driver directly if a contact information has been provided. If driver contact information has not been provided, call your Transfer/Tour operator directly. Be ready to provide a terminal Number/Letter, Door Number (when one is available), or Pillar Number/Letter (when one is available).
For hotel/private accommodations pickups, please be at your designated pickup area 10 minutes before your pickup time.
On the day of your travel, for all your transfer inquiries, please contact your driver first. If a driver's contact information has not been provided, please contact the Transfer Operator directly at their phone number (Do not text, or send emails).
In case the transfer operator does not have the availability to accommodate the traveler(s) in one (1) vehicle, the tour operator reserves the right to provide two (2) vehicles at no additional cost to the guests.

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Los Angeles Private Car Service to or from Anaheim Resort.

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