Best Western West Towne Suites
650 Grand Canyon Dr, Madison, WI, 53719
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Amenities
Type
Hotel
Location
650 Grand Canyon Dr 53719
AAA Benefit
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Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet
Sports & Recreation
exercise room
Guest Services
valet and coin laundry, area transportation-Within 5 mi
Terms
pet friendly (call for restrictions/fees.)
AAA Diamond Program
Comprehensive amenities, style and comfort level.
Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort
Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities
Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation
AAA Diamond Inspector Notes
This hotel features an expansive lobby and spacious guest rooms with large workstations and 40-inch flat-panel TVs. Some two-room suites and rooms with jetted tubs are available. The property also offers an excellent cook-to-order breakfast daily. Options include French toast, pancakes, eggs, bacon and sausage Smoke free premises. 101 units, some two bedrooms and efficiencies. 2 stories, interior corridors.
AAA Verified Reviews (9)
The room was fine, except for the bathroom was dirty. The tub looked like it hadn't been cleaned in weeks. I found shaven facial hair in the sink and on the wall of the shower.
Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.
Staff were friendly and very helpful. The whole facility was clean and the morning breakfast was tasty and filling.
Thank you for your 5-star review!
Thank you for your 4-star review!
The room we stayed in had a musty smell but it did go away after running the bathroom fan for several hours.
Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.
When searching for hotels, it somehow gave us the impression that there was a pool at this location, which is not the case. Travel companions also had same impression, so that it was not just me missing something. We did not have time to use it any how, so not a deal breaker. However, the biggest issue was that we did not get any housekeeping service to change out towels in the room between nights and the sofa sleeper bed was not made for us (in spite of the reservation stating that we needed 3 beds). Also the sofa sleeper was broken in the corner of the bed causing the 2 inch thick mattress to sag below the frame. Not exactly a comfortable bed for a 6 foot tall person, even if just a teen. So, there is room here to improve. But all in all, it provided us a place to stay. Glad we were able to get a bit of a discount on the price.
Hello, As a member service organization your feedback is incredibly valuable. We are sorry to hear that your experience was not what you had hoped and we will forward this information to the hotel. In the future, we'd love the opportunity to have one of our expert Travel Advisors assist you with finding the right hotel for you. We appreciate you taking the time to share your insights with us.
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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