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Hotel

Embassy Suites by Hilton Orlando-Lake Buena Vista Resort

8100 Lake St, Lake Buena Vista, FL, 32836

3.3AAA Reviews
AAA Member Benefit

HOTEL RATES STARTING FROM

$142

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    8100 Lake St 32836

  • AAA Benefit

    Members save up to 10% and earn Honors points when booking AAA/CAA rates!

  • Eco Certification

    The Florida Green Lodging Program recognizes environmentally conscientious lodging facilities across the state

  • Pool

    heated outdoor, heated indoor

  • Parking

    on-site (fee) and valet

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes

  • Sports & Recreation

    hot tub, cabanas, tennis, playground, exercise room

  • Guest Services

    valet and coin laundry, room service, area transportation-major attractions

  • Terms

    check-in 4 pm

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.6
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.9
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

In the hub of the theme parks, the all-suite, trendy resort has a smart upscale design. Guest rooms are spacious with a living room and a wet bar. Catch a dive-in movie poolside each evening. Amenities abound and include a kids area with a gaming and coloring station, a splash pad by the pool, a basketball half-court and a fishing dock. Enjoy refreshments at the on-site coffee, pizza and ice cream shops. Smoke free premises. 334 units. 5-6 stories, interior/exterior corridors. Accessibility (Call).

AAA Verified Reviews (3)

3.3Reviews are provided by verified customers
POWERED BY
Reviewed by Renae Trabing on 11/18/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Good
Location Good
Reviewed by Trusted Customer on 8/12/2022
Room Average
Staff Average
Public Spaces Average
Cleanliness Poor

Rooms are cleaned once every 4days horrible! Hotels acting like vacation rentals.The house keepers were at our door at 10.30 on 2 separate occasions to see if we had checked out, keep in mind that check out time was 11am. The hotel would not honor a confirmed booking from AAA, they claimed that AAA only confirmed 2nights although the email stated that it was confirmed for 3nights, we were told that we had to call AAA or they would charge us full rate for the third night. Overall it was not a good experience with AAA travel service and the Embassy suites👎

2
AAA Response
8/18/2022

Hello, We are disappointed to hear your stay was unsatisfactory, and your experience booking through AAA was not a pleasant one. Did you speak to anyone in our Travel Department regarding the discrepancy in confirmed nights on your reservation? Your feedback is valuable to us and we will do whatever we can to rectify the situation for you. Kind Regards, AAA Travel

Trusted Customer
8/18/2022

Yes I did. I had to call twice because the first lady I spoke to did not call or email me back. The last person I spoke to stated that AAA had nothing to do with the reservation, which to me sounded like she was passing the buck. I told her that I made the reservation on AAA website, for her to claim AAA had nothing to do with the reservation was disingenuous.

Reviewed by Trusted Customer on 7/14/2022
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

The rooms were clean and large enough for 5 people. Pool area was spacious and clean.

1
AAA Response
7/14/2022

Hello, As a member service organization your feedback is valuable. We are happy to see you had a pleasant stay. We appreciate you taking the time to share insights with us. Ashley - The Auto Club Group

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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