Sometimes Members Need More than a Tow

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By AAA Automotive
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Brett Letourneau of Citywide Towing Services in Minneapolis, MN has been a service provider for AAA for over 45 years. He is a 2nd generation owner, inheriting the business from his parents who worked with AAA since they opened their shop. One day, Brett responded to what he thought was a member who needed a tow. When he arrived, however, he was met by the state patrol and the member who was in a state of confusion. The troopers asked Brett if he would help get the member off the road and to a place of safety. He agreed and as he was talking with the member, he quickly realized the man was suffering from some form of dementia. He was only able to tell Brett his name but could not remember where he lived, his phone number or who could be contacted to pick him up.

Brett reached out to the AAA dispatcher who was unable to locate any membership information for the man in their system. Brett began to look through the man’s vehicle and found a fast food receipt from earlier that day. The restaurant was in a town about 150 miles north of where Brett responded to the member. He called the number on the receipt and asked the girl that answered the phone if she remembered seeing the member. She started to cry, said she was his niece and that they had been looking for him all day. Apparently, when he left the restaurant he became disoriented and just drove until he ran out of gas.

Brett told the member’s family that he would tow the car and bring the member to an agreed upon meeting place. On the way, Brett and the member chatted and even stopped for some lunch. When recalling the memory, Brett says, “When we met his family, you could see how filled with joy they were to be reunited with him. It brought a tear to my eye and in all of my years of working with AAA, it was by far the most rewarding call I have ever been on.”

Brett was a Real Hero of the Road with his commitment to get the member home safely to his family. When you’re driving along the highway and you see Brett or a service provider like him working, think of this story and what his actions meant to our member and his family. And when you do, please slow down and move over so they can do their job safely. We need him, so do our members and most of all so does his family. Help us keep them safe. Help us keep them safe.

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