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HOTEL

1000 Islands Harbor Hotel

200 Riverside Drive, Clayton, NY, 13624

3.3AAA Reviews

HOTEL RATES STARTING FROM

$489

Taxes and fees will be calculated at checkout

AAA Verified Reviews (4)

3.3Reviews are provided by verified customers
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Reviewed by Trusted Customer on 10/12/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Good
Location Excellent

Great location, grounds and lots of amenities. The cancellation policy was excessively restrictive and almost led us to seek alternative accommodations.. The level of maintenance and cleanliness was not up to par - dirty windows in a room that should have offered a spectacular view of the river. Minor maintenance issues like a cracked sink in the bathroom and areas of frayed carpet in hallways.

Reviewed by Trusted Customer on 9/22/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Our visit was top notch from check in to check out. Facility was very clean, and all employees were polite and helpful. Would definitely recommend staying at the Harbor Hotel.

1
AAA Response
9/25/2023

Hello, we are pleased to hear you had a 5-stay stay! As a valued member, your feedback is important to us and we appreciate your sharing your experience with us. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 5/31/2023
Room Average
Staff Good
Public Spaces Good
Cleanliness Poor
Location Good
1
AAA Response
6/5/2023

Thank you for your feedback. Your insight will help other members as they make hotel reservations with AAA.

Reviewed by Trusted Customer on 10/20/2022
Room Good
Staff Average
Public Spaces Good
Cleanliness Poor
Location Excellent

We arrived an Saturday 9/17 tired from a 5 hr drive. Staff was not helpful and told us the 2 elevators were out of order. No offer to have a bell hop or anyone help us and our room was on 4th floor !!! We are seniors and not athletic… lucky we didn’t have a heart attack carrying our luggage. Then on the second day we had no hot water for a full day… they did deduct 100. From our total bill but it was not a sufficient compensation.

1
AAA Response
10/21/2022

Hello, We are disappointed your stay was unsatisfactory and the hotel did not offer to have anyone assist with your luggage. As a valued member, your feedback is important and we appreciate your sharing this information with us. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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