Best Western Plus New Cumberland Inn & Suites
702 Limekiln Rd, New Cumberland, PA, 17070
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702 Limekiln Rd 17070
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Dining & Entertainment
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet
Sports & Recreation
hot tub, exercise room
pet friendly (call for restrictions/fees.)
AAA Diamond Program
Comprehensive amenities, style and comfort level.
Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort
Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities
Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation
AAA Diamond Inspector Notes
All rooms offer large TVs and triple-sheet bedding. Try to reserve one of the first-floor guest rooms that offer additional space and feature vaulted ceilings. Smoke free premises. 64 units. 3 stories, interior corridors. Accessibility (Call).
AAA Verified Reviews (3)
I recently stayed at this hotel, and if it were possible to give a rating of zero stars, I would do so without hesitation. My experience was nothing short of a nightmare from the moment I checked in. First and foremost, the room was absolutely filthy. It was apparent that the cleaning staff had not even attempted to do their job. There was trash under the beds, on counters, and even inside the fridge. I can't comprehend how such a basic aspect of hotel maintenance could be overlooked. To make matters worse, my room was missing pillows and a blanket. When I inquired about this at the front desk, I was met with indifference and a complete lack of concern. The staff member at the front desk seemed more interested in their phone than addressing my issues. As if that wasn't enough, the pullout couch bed in my room was broken, making it completely unusable. I had booked this room with the expectation of using that bed, so this was a major inconvenience. The final straw for me was the fact that the pool, which was the main reason I chose this hotel, was closed. The sign at the front desk stated that it was under repair, but when I asked the front desk attendant for an estimate of when it would reopen, I was informed that it would be closed for the entire duration of my stay. I specifically chose this hotel because of the pool, as there was little else to do on the premises. This lack of transparency and the inconvenience it caused me was absolutely unacceptable. In summary, my stay at this hotel was a complete disaster. The room was unsanitary, the service was unfriendly and inattentive, and the amenities I had counted on were unavailable. I strongly advise against staying at this establishment, as it was a miserable experience from start to finish.
Hello, As a member service organization, your feedback is valuable. We are disappointed to hear about your stay. Please know your insights will help other members as they make hotel decisions on AAA.com. I will reach out to you directly. Best, Chuck
excellent value - clean and quiet, easy checkin and checkout.
Hello, As a member service organization we value your feedback. We are happy to see you had a 5-star stay. We appreciate you taking the time to share insights from your stay with us. Regards, Amanda at AAA Central Penn.
It was clean though with a strong smell of cleanser. The appliances were all unplugged but they did work once they were plugged back in. The tub badly needed re-caulking along the floor. The key card was temperamental but it did work after sufficient fiddling. Overall the facility was clean but definitely shows signs of wear. It served my purpose as an overnight stop but I would not relish remaining there for more than a day or two at most.
Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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