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HOTEL

Hilton Boston Park Plaza

50 Park Plaza Boston MA 02116

4.2AAA Reviews

HOTEL RATES STARTING FROM

$298

Taxes and fees will be calculated at checkout

AAA Verified Reviews (40)

4.2Reviews are provided by verified customers
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Reviewed by Trusted Customer on 1/17/2024
Room Average
Staff Poor
Public Spaces Good
Cleanliness Average
Location Good

Booked a king room through AAA, got put in a queen room, hotel staff had no care about that , staff shrugged shoulders.

1
AAA Response
1/17/2024

Hello, As a member service organization, your feedback is valuable. We appreciate you taking the time to rate your stay. I will escalate this on our side and have someone reach out. Regards, Chuck

Reviewed by Trusted Customer on 12/26/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

We were there during a stressful family experience and my husband got sick also; staff treated us with kindness. The bed was comfortable and we appreciated the on-site restaurants.

1
AAA Response
12/29/2023

Hello, as a member service organization your feedback is valuable. We are happy to see you had a 5-star stay. We appreciate you taking the time to share insights from your stay with us.

Reviewed by Trusted Customer on 10/30/2023
Room Average
Staff Excellent
Public Spaces Excellent
Cleanliness Poor
Location Excellent

The hotel was just ok. Not worth the price so I'm glad I got a AAA discount. Great location and lobby though. Destination fee is ridiculous. Love the water refill stations on each floor.

1
AAA Response
11/28/2023

Hello, As a member service organization, your feedback is valuable. We appreciate you taking the time to rate your stay. Regards, Chuck

Reviewed by Trusted Customer on 10/25/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Trusted Customer on 10/20/2023
Room Average
Staff Excellent
Public Spaces Excellent
Cleanliness Average
Location Excellent

Comfortable bed and pillows. Fine dining. Attentive service staff. There were some room cleanliness issues but that was taken care of at check out. When double checking the room before we left, we discovered a used ****** under the bed. The electric blinds didn't work. There was some debris behind the coffee credenza. We were surprised that the only mirror in the room was in the bathroom, no second mirror in the sleeping room.

1
AAA Response
10/23/2023

Hello, As a member service organization your feedback is valuable. We are happy to see you had a pleasant stay despite the cleanliness of your room. We appreciate you taking the time to share insights with us. Regards, David at AAA Travel

Reviewed by Trusted Customer on 10/5/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
AAA Response
10/23/2023

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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