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HOTEL

La Quinta Inn Ste Springfield

100 Congress Street Springfield MA 01104 US

4.3AAA Reviews

HOTEL RATES STARTING FROM

$219

Taxes and fees will be calculated at checkout

AAA Verified Reviews (7)

4.3Reviews are provided by verified customers
POWERED BY
Reviewed by Malcolm Gordon on 2/22/2024
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Randall Williams on 11/29/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Good
Location Excellent
Reviewed by Trusted Customer on 10/19/2023
Room Good
Staff Good
Public Spaces Good
Cleanliness Excellent
Location Bad

The location was convenient to the highway but in a dangerous location. I came back at 10pm to find a car had been vandalized right of front of the main entrance. There was broken auto glass covering more than two parking spaces and homeless men walking around immediately outside the hotel grounds. I will never return to this hotel despite the fact that breakfast was good and plentiful and the staff was pleasant and helpful. There didn't appear to be any security. I'd be afraid to work there. A paid guard should be hired to patrol the hotel and grounds even in broad daylight.

2
Trusted Customer
10/19/2023

AAA Response
10/25/2023

Hello, As a member service organization, your feedback is valuable. Thank you for sharing your insights as this will help other members as they make hotel decisions on AAA.com. Regards, Chuck

Reviewed by Janet Shepard on 9/27/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

The staff was more than accomodating with a late night arrival. They answered all our questions throughot our stay with curesy and a smile.

Reviewed by Trusted Customer on 9/13/2023
Room Poor
Staff Average
Public Spaces Good
Cleanliness Poor
Location Excellent

I stayed there a week and only had my room cleaned once. I had asked for a daily cleaning when I checked in, but that never happened. I even had to ask for the one time I had my room cleaned.

1
AAA Response
9/18/2023

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

Reviewed by Trusted Customer on 6/6/2023
Room Average
Staff Good
Cleanliness Good
Location Good
1
AAA Response
6/8/2023

Hello, as a member service organization your feedback is valuable. Thank you for your review.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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