How To Talk With A Shop About Auto Repair

AAA Auto Repair Article
By AAA Automotive
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If your car has a problem, you may hold the key to unlocking the solution. After all, you know your car better than anyone and will be first to notice if its performance changes. The more information you can share with the auto repair shop and your mechanic about what you are experiencing, the better prepared they will be to identify the problem in a timely and cost-effective manner.
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Help Your Technician Make An Accurate Diagnosis

When discussing car trouble with an auto repair shop, some drivers offer a diagnosis or request a specific service operation. They may think this makes them appear knowledgeable, or hope that by asking for “just a tune-up” they can limit the repair costs. Unfortunately, this approach often results in spending money on work that has no effect on the problem. A better approach is to simply describe the symptoms your car exhibits and allow a trained auto mechanic to make an accurate diagnosis. For example:

  • Are any warning lights on?
  • When did you first notice the problem? Did anything unusual happen at that time?
  • What feels different to you? (steering pulls, brake pedal spongy, vibration, etc.)
  • What do you hear? (rattling backfires, screeching, etc.)
  • Do you notice any unusual smells? (gasoline, smoke, burning rubber, etc.)
  • Do you see any leaks or fluid stains where you park? What color is the fluid?
  • When does the problem occur? (time of day, weather conditions, vehicle load, accelerating, braking, turning, etc.)
  • When do you not notice the problem?

To prevent forgetting anything, it can be helpful to put your observations in writing before you head to the shop. Once there, be honest and practice full disclosure. If another auto shop worked on your vehicle recently, or you tried to fix the problem yourself, tell the repair shop and technician because this will affect how they approach the diagnosis.


Precision Is Key

When describing symptoms to an auto mechanic. Refer to the driver and passenger sides of the car (not left and right). Explain the symptoms in terms of your senses. What do you see, hear, smell, and feel? Avoid technical jargon unless you are sure what a term or phrase means. Here are some sample problem descriptions:

  • When driving over bumps, I hear a rattle under the front of the car on the passenger side.
  • When I apply the brakes, the steering pulls to the driver’s side and there is a grinding noise.
  • When driving up a hill in the rain the car begins to shake and loses power.
  • The car stalls at stoplights, and when I restart the engine black smoke comes from the tail pipe and there is the smell of gasoline.

Even if you fear some of your observations are silly or irrelevant, state them anyway. Something that seems minor to you could save the auto repair shop and mechanic a lot of time, and you a lot of money. Clear and thorough communication is key to resolving car problems in a timely and cost-effective manner. When you do your part by sharing information, everyone benefits.


Finding Quality Auto Repair

AAA recommends that you plan ahead for vehicle service by finding an auto repair shop and technician you can trust before you need them. AAA.com/AutoRepair provides information on nearly 7,000 Approved Auto Repair facilities that have met AAA’s high standards for appearance, technician training and certification, insurance coverage and customer satisfaction. AAA regularly inspects every Approved Auto Repair facility and surveys their customers to ensure ongoing performance. In addition, AAA members receive special benefits that include auto repair discounts, an extended 24-month/24,000-mile parts and labor warranty, and AAA assistance in resolving repair-related issues.
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