Best Western Plus Franklin Square Inn Troy/Albany
One 4th St, Troy, NY, 12180
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One. 4th St 12180. (One 4th St)
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Dining & Entertainment
refrigerators, coffeemakers, wireless Internet. Some: microwaves, safes
Sports & Recreation
check-in 4 pm, pet friendly (call for restrictions/fees.)
AAA Diamond Program
Comprehensive amenities, style and comfort level.
Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort
Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities
Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation
AAA Diamond Inspector Notes
The historic downtown core, with its shops and restaurants, is just steps away. Most rooms are of a modest, classic style, but some upgraded suites are also offered. Smoke free premises. 87 units. 3 stories, interior corridors. Accessibility (Call).
AAA Verified Reviews (2)
Good service, nice room. Did not like 4PM check-in when most hotels do 3, especially when the card in the room still says 3.
We arrived at the Hotel and asked to check in. The Gentleman at the desk said our room wasn’t cleaned yet. This was after 3:00 pm. & we had traveled 6 hrs. to get to Troy to visit our Grandson in College. We returned three more times to find that the room still was not cleaned. We said we would like to cancel our reservation and the Gentleman said we would be charged for cancelling. I asked to speak with a manager and after several phone calls, they said our room would be ready in 15 minutes. The Supervisor had to clean the room herself! Hopefully, the Hotel will get its act together, since many families look to book rooms in the hotel for College visits & other activities. Parking was very difficult, no spaces available. We had to make our own space. They also gave us a handicapped room, which was not necessary for us. The room was very small.
Hello, We are disappointed to hear your stay was unsatisfactory. While staffing shortages is currently an issue throughout the hotel industry, we understand the frustration of your room not being ready during check-in time after a long drive. As a valued member your feedback is important to us and we will share this information with hotel management. We appreciate your taking the time to provide your review. Kind Regards, AAA Travel
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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