Comfort Suites New Bern

A little off the beaten path, but Google Maps got us there, be aware, this is much road construction near this hotel, so traffic can be dicey. Started off great, a friendly desk person checked us in a few minutes early, even though a huge sign said they would not do this...we got to the room, and it was nicely furnished, with a good bathroom...we found out quickly that looks were deceiving...the phone to the room did not work, tried calling the desk, she could not hear me but I could hear her...never worked the 2 days we stayed. The LG tv has a sensor on a cord that must be put near the tv, so the remote can work...we did not know that, never seen that before. Someone had put it behind the fridge area, so we could not get the remote to work. The desk person came down, found it behind the furniture, then it worked properly... At check in they give you a card that I will attach to this review, that allows you to request towels, bath tissue, etc...you just need to put in on the door before 11 am, and they were to have it at the desk by 5pm. We filled ours out, placed it on the door at 930 am, and noticed when we went out at 230pm, that it was still on the door...when we got back that night around 945pm, the card was still on our door, so my wife went to the desk to pick up our stuff, however, there was no one to be found, nor a message saying where the desk person was located...about 15 minutes later, I went down to check, still no one...I banged on the office door, shouted for anyone to hear, even set off the alarm in the snack area on purpose to get someone's attention, but no one ever came...I then saw the name of the manager on duty, her initials are R.E. I gave up after another 15 minutes of no help. If this is a service offered by this hotel, why is no one at the front desk after 945pm? We are very disappointed in this hotel, and I would hesitate greatly to stay there again...I guess service doesn't mean anything any longer, especially at this hotel. I would recommend finding another place to stay, unless you want to deal with the same hassles we did...