Holiday Inn Express San Diego SeaWorld Area

I regret having chosen this hotel! My 3 night stay was prepaid thru AAA. I arrived at check in time on a weekday and was told I would have to pay another $54 a night to "upgrade" to get a room on the 3rd floor. (Old hotel rooms are not as noisy if no one is above you). So the total price I had to pay I could have stayed at a nicer place. The cost difference online for the two double Queen rooms with and without the sofa is only about $24.00 a night. The doors to the rooms close loudly. So you hear them every time a door to a room near yours closes. They need some sort of seal to close softer and a quieter latch. The room was clean except the carpeting was filthy. Bring your slippers as my socks were filthy in just the first night. The parking spots are insufficient in # and are so narrow it is hard to get into and out of your car. There is an overflow area but it is scary as hotel is not in a very good area. You will be treated differently if you are not an IHG Member AND if you book thru a 3rd party like you cannot leave a review on their web site, you can not get a late check out, etc. But you will also pay more if you book thru their web site. Most of the staff was nice except the one check in person, Jasmin I think. She was abrasive and condescending. I gave 2 stars as there are some nice features like the linens and pillows were nice, the toiletries were of a good quality. The bed was okay but not great. The room has a fridge and a MW.

Was a bit concerned when we pulled up to the hotel, didn’t seem like a wonderful area but had a wonderful experience. Staff was great, hotel was very clean and my kids loved the many choices for breakfast. Pool was warm and hot tub was great for the adults. Will definitely stay here again when we cone to town.

The parking structure is too small, we had to park on the street. It was a little challenging to get to the hotel. You can't turn left where the hotel is, you have to turn at the next light then make a u turn. The staff was very friendly, professional, and helpful with ideas on what to do. We prefer to stay at their other hotel in Hotel Circle.