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Hotel

The Hotel Saratoga, Ascend Hotel Collection

3291 S Broadway, Saratoga Springs, NY, 12866

2.5AAA Reviews

HOTEL RATES STARTING FROM

$479

Taxes and fees will be calculated at checkout

Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    3291 S Broadway 12866

  • AAA Benefit

    Members save 10% or more and earn Choice Privileges points when booking AAA/CAA rates!

  • Pool

    heated outdoor

  • Dining & Entertainment

    restaurant

  • Room Amenities

    refrigerators, microwaves, coffeemakers, wireless Internet

  • Sports & Recreation

    picnic facilities, exercise room

  • Guest Services

    coin laundry, area transportation-within 10 mi

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.2
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.8
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS2.9
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This property is in a great location nearby Saratoga Spa State Park and just outside of downtown Saratoga. It features an inviting lobby, breakfast, seasonal outdoor pool, and comfortable guest rooms. Smoke free premises. 74 units, some kitchens. 2 stories (no elevator), interior corridors. Accessibility (Call).

AAA Verified Reviews (2)

2.5Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 12/14/2023
Room Average
Staff Excellent
Public Spaces Average
Cleanliness Average
Location Good

Kiosk usage was very frustrating and difficult to hear. I would have preferred actual people. Staff at the hotel were so accommodating, personable and helpful. In my room I found dirty glass in bathroom and since my drapes were lacking hooks, I had to use pants hanger to clip them shut. The second room I reserved for my additional family had a dirty shower. I wanted to purchase snacks in the lobby, but no one was present to help me. The location and price and the fact I had stayed there before when it was another hotel chain, was the reason chose this hotel. In the future, I will probably stay someplace else.

Reviewed by Trusted Customer on 5/14/2023
Room Average
Staff Poor
Public Spaces Poor
Cleanliness Poor
Location Good

Hotel is under renovations. I was never informed of this. It was loud and the elevator and halls were covered in dust from all work being done.

1
AAA Response
5/16/2023

Hello, We are are disappointed to hear your stay was unsatisfactory and you were not aware of the renovations taking place. We value your feedback and appreciate your sharing your review with us. Kind Regards, AAA Travel

Pagination
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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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