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Hotel

Best Western Big Bear Chateau

42200 Moonridge Rd, Big Bear Lake, CA, 92315

3.5AAA Reviews
AAA Member Benefit

HOTEL RATES STARTING FROM

$175

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolFitness CenterBusiness Center
  • Type

    Hotel

  • Location

    42200 Moonridge Rd 92315. (PO Box 1814)

  • AAA Benefit

    Save 5% or more when booking AAA/CAA rates plus earn bonus points with the AAA Preferred™ BWR Program

  • Pool

    heated outdoor

  • Dining & Entertainment

    nearby, full bar

  • Room Amenities

    refrigerators, coffeemakers, wireless Internet

  • Sports & Recreation

    hot tub, game room, exercise room

  • Terms

    check-in 4 pm

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.9
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.1
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This woodsy mountain property, with its expansive lawn and pool area, boasts European-style décor inside and out. All units have gas fireplaces. If stairs are a problem, request a lobby-level room. The on-site restaurant-bar is open Friday and Saturday evenings. Smoke free premises. 80 units. 3 stories (no elevator), interior corridors.

AAA Verified Reviews (4)

3.5Reviews are provided by verified customers
POWERED BY
Reviewed by Renae Reiswig on 4/16/2023
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Reviewed by Trusted Customer on 2/12/2023
Room Poor
Staff Bad
Public Spaces Poor
Cleanliness Poor
Location Average

Front desk Jeff was very rude. He let us wait for an hour from 4pm just to check-in but the 2 ladies next to us was checked-in right away. He keep on saying that they are understaff but the other staff just clocked out and looks well rested before leaving. The hotel was paid already, how come still wait for a room? Not recommended.

Reviewed by Trusted Customer on 1/21/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
Trusted Customer
1/21/2023

Reviewed by Trusted Customer on 12/19/2022
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Building is wood construction so lower floor hears footsteps from upper floor. But the staff is great and the hotel is beautiful. The breakfast is 1st rate.

1
AAA Response
12/19/2022

Hello, Thanks for sharing your positive review. We’re happy to see that you enjoyed your stay at Best Western Big Bear Chateau. Feedback like yours is valued by other travelers.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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