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Hotel

Best Western Clearlake Plaza

3440 E Clear Lake Ave, Springfield, IL, 62702

3.5AAA Reviews
AAA Member Benefit

HOTEL RATES STARTING FROM

$113

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyHandicap Accessible
  • Type

    Hotel

  • Location

    3440 E Clear Lake Ave 62702

  • AAA Benefit

    Save 5% or more when booking AAA/CAA rates plus earn bonus points with the AAA Preferred™ BWR Program

  • Pool

    heated indoor

  • Room Amenities

    refrigerators, microwaves, coffeemakers, wireless Internet

  • Sports & Recreation

    limited exercise equipment

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Noteworthy by meeting the industry-leading standards of AAA inspections.

ROOM2.6
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS2.5
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This modest hotel features guest rooms with high quality mattresses and bathrooms with granite vanities. Updated public areas include the main lobby with a large community table for gathering. Smoke free premises. 45 units. 2 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (6)

3.5Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 10/17/2023
Room Good
Staff Excellent
Public Spaces Average
Cleanliness Good
Location Good
1
AAA Response
11/10/2023

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

Reviewed by Trusted Customer on 8/28/2023
Room Average
Staff Excellent
Public Spaces Good
Cleanliness Good
Location Good
Reviewed by Trusted Customer on 6/27/2023
Room Poor
Staff Average
Public Spaces Average
Cleanliness Poor
Location Average

Mattress was a rock while pillows were marshmallows. Extremely small breakfast area, staff constantly running out items. Did not feel there was much value for the cost.

Reviewed by Trusted Customer on 3/20/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Average

HVAC thermostat struggled to keep a constant temperature in the room. Staff was not particularly fast nor personable. If you book through the AAA site, they cannot print a bill for you at the desk.

1
AAA Response
3/20/2023

Hello , As a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 9/27/2022
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Very nice staff. We left kindle in room. Quick to call and let us know. Impressed with how nice all staff was. Liked sink being separate from toilet shower room. That was nice with multiple people.

1
AAA Response
9/27/2022

Hello, thank you for sharing this feedback with us. Service like this should be celebrated and we will share your feedback with our hotel partner.

Reviewed by Trusted Customer on 7/13/2022
Room Average
Staff Good
Public Spaces Good
Cleanliness Good
Location Good

It could have used some updating. Also, most hotels have coffee 24hrs. They didn't serve breakfast or coffee till 7AM.. We like to get an early start. There were coffee machines in the room, but prefer not to use it.

1
AAA Response
7/15/2022

Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us. Jennifer – Auto Club Group

Pagination
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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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