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Hotel

Best Western Heritage Inn

4600 Clayton Rd, Concord, CA, 94521

3.7AAA Reviews
AAA Member Benefit

HOTEL RATES STARTING FROM

$132

Taxes and fees will be calculated at checkout

Exclusive Benefits for AAA Members

Save 5% or more when booking AAA/CAA rates plus earn bonus points with the AAA/CAA Preferred™ Best Western Rewards Program

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    4600 Clayton Rd 94521

  • AAA Benefit

    Save 5% or more when booking AAA/CAA rates plus earn bonus points with the AAA Preferred™ BWR Program

  • Pool

    outdoor

  • Dining & Entertainment

    nearby

  • Room Amenities

    refrigerators, microwaves, coffeemakers, wireless Internet

  • Sports & Recreation

    exercise room

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Noteworthy by meeting the industry-leading standards of AAA inspections.

ROOM2.8
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.5
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS2.3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

The garden courtyard offers a private pool area where guests can relax. Smoke free premises. 128 units, some efficiencies. 2 stories (no elevator), exterior corridors. Accessibility (Call).

AAA Verified Reviews (3)

3.7Reviews are provided by verified customers
POWERED BY
Reviewed by Tiffani Starks on 3/20/2024
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Good
Reviewed by Loretta Cole on 8/15/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Our two day was nice. The staff was excellent, very nice and accommodating. We'll defiantly will stay here again, if we are back in the area. Thank you, Loretta

Reviewed by Trusted Customer on 3/22/2023
Room Bad
Staff Average
Public Spaces Bad
Cleanliness Bad
Location Bad

This is the 2nd time I've booked with AAA and both times my experience has been the worst. How does AAA certify these hotels. This Best Western Heritage Inn should be closed. First off, there's a 4 oz cup sitting under my window because the AC unit was dripping. Now it dripped all day so imagine what the 4oz cup caught. Nothing. So the doorway was full of water. I was with my 73 year old mom and just kept praying she doesn't fall. If that's not enough, I woke up in the middle of the night to see a roach in the toilet and another one running alongside. I'm going to write a letter to the organization that regulates this place.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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