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Hotel

Best Western Inn Florence

7821 Commerce Dr, Florence, KY, 41042

3.7AAA Reviews
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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap Accessible
  • Type

    Hotel

  • Location

    7821 Commerce Dr 41042

  • AAA Benefit

    Save 5% or more when booking AAA/CAA rates plus earn bonus points with the AAA Preferred™ BWR Program

  • Pool

    outdoor

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet

  • Sports & Recreation

    exercise room

  • Terms

    pet friendly (call for restrictions/fees.)

  • Hotels

    Best Western Inn Florence

    diamond-approved

AAA Diamond Program

Noteworthy by meeting the industry-leading standards of AAA inspections.

ROOM2.9
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.9
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS2.5
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

If you want a bit more free floor space and a comfortable armchair for relaxing while reading or watching TV, request a room with a king-size bed. Bathrooms are spacious and have large vanities. Smoke free premises. 51 units. 3 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (11)

3.7Reviews are provided by verified customers
POWERED BY
Reviewed by John Embo on 9/5/2023
Room Poor
Staff Average
Public Spaces Good
Cleanliness Poor
Location Average
1
AAA Response
9/6/2023

Thank you for your 3-star review!

Reviewed by Jordan Ritchie on 8/22/2023
Room Bad
Staff Bad
Public Spaces Bad
Cleanliness Bad
Location Poor

This hotel is completely rundown and disgusting. Start by the main sliding doors had to be forces opened. Then wait 15 minutes for someone to come to the front desk, behind a couple who had already been yelling and hitting the bell on the counter who knows how long. When the lady does show up up she is very blunt, with no customer service skills, and looks unprofessional. Then after being on the phone with AAA and their corporate, then back in to talking to counter lady. No one can/is willing to help me cancel the order. They are blaming each other. We feel trapped, so we check in. When we get to the room it has the overpowering smell of mildew/mold starts giving us headaches. The comforter on the bed has multiple tears in it. To top it off the couch in the room had what I was glaze from a donut on it. We instantly checked out and are screwed out of our money. I will never book a room with Best Western or through AAA again.

Reviewed by Trusted Customer on 7/22/2023
Room Good
Staff Poor
Public Spaces Average
Cleanliness Average
Location Good
Reviewed by Trusted Customer on 6/21/2023
Room Poor
Staff Excellent
Public Spaces Average
Cleanliness Poor
Location Average
Reviewed by Trusted Customer on 6/8/2023
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Good

Good hotel, nice staff and good hot breakfast. Great if going to The Ark Encounter

1
AAA Response
6/8/2023

Hello, we’re happy to hear that you had a pleasant experience at Best Western Inn Florence. Thank you for taking the time to leave a review.

Reviewed by Trusted Customer on 4/1/2023
Room Good
Staff Average
Public Spaces Poor
Cleanliness Good

very clean, nice breakfast. Parking and location out of the way. construction at the entrants of Hotel. I should have gotten a heads up on this before I left. One of the desk clerks were not dressed properly. i.e. top looked like a bra.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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