Best Western Inn Florence
7821 Commerce Dr, Florence, KY, 41042
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7821 Commerce Dr 41042
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refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet
Sports & Recreation
pet friendly (call for restrictions/fees.)
AAA Diamond Program
Noteworthy by meeting the industry-leading standards of AAA inspections.
Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort
Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities
Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation
AAA Diamond Inspector Notes
If you want a bit more free floor space and a comfortable armchair for relaxing while reading or watching TV, request a room with a king-size bed. Bathrooms are spacious and have large vanities. Smoke free premises. 51 units. 3 stories, interior corridors. Accessibility (Call).
AAA Verified Reviews (11)
Thank you for your 3-star review!
This hotel is completely rundown and disgusting. Start by the main sliding doors had to be forces opened. Then wait 15 minutes for someone to come to the front desk, behind a couple who had already been yelling and hitting the bell on the counter who knows how long. When the lady does show up up she is very blunt, with no customer service skills, and looks unprofessional. Then after being on the phone with AAA and their corporate, then back in to talking to counter lady. No one can/is willing to help me cancel the order. They are blaming each other. We feel trapped, so we check in. When we get to the room it has the overpowering smell of mildew/mold starts giving us headaches. The comforter on the bed has multiple tears in it. To top it off the couch in the room had what I was glaze from a donut on it. We instantly checked out and are screwed out of our money. I will never book a room with Best Western or through AAA again.
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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