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Hotel

Best Western Plus Glen Allen Inn

8507 Brook Rd, Glen Allen, VA, 23060

3.5AAA Reviews
AAA Member Benefit

HOTEL RATES STARTING FROM

$118

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    8507 Brook Rd 23060

  • AAA Benefit

    Save 5% or more when booking AAA/CAA rates plus earn bonus points with the AAA Preferred™ BWR Program

  • Pool

    outdoor

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet

  • Sports & Recreation

    exercise room

  • Guest Services

    coin laundry

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Noteworthy by meeting the industry-leading standards of AAA inspections.

ROOM3.1
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.4
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS2.7
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This small hotel offers traditionally styled rooms; 18 offer efficiency kitchenettes and 3 have jetted tubs. Smoke free premises. 62 units, some efficiencies. 3 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (6)

3.5Reviews are provided by verified customers
POWERED BY
Reviewed by Joseph Finn on 11/12/2023
Room Good
Public Spaces Good
Cleanliness Good
Location Good
1
AAA Response
11/14/2023

Thank you for your review.

Reviewed by Denise Laskiewicz on 9/16/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

It was my first trip with my little dog. The clerks answered my questions and were professional, courteous and kind during my visit.

1
AAA Response
9/19/2023

Hello, as a member service organization your feedback is valuable to us. We are happy to hear you had a 5-star stay. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 8/26/2023
Room Poor
Staff Average
Cleanliness Bad
Location Average

Dirty. Elevator reeked of pot. Tub was dirty. There was toothpaste spit on the walls of the bathroom. No soap in the bathroom.

1
AAA Response
8/31/2023

Thank you for your feedback. Your insight will help other members as they make hotel reservations with AAA.

Reviewed by Ernest Mendez on 3/19/2023
Room Good
Staff Good
Public Spaces Average
Cleanliness Good
Location Good
1
AAA Response
4/2/2023

Hello Ernest, We are happy to see you had a 5-star review. Regards, Chuck

Reviewed by Priscilla Cutts on 3/16/2023
Room Average
Staff Good
Public Spaces Average
Cleanliness Good
Location Good
Reviewed by Trusted Customer on 10/16/2022
Room Poor
Staff Average
Public Spaces Average
Cleanliness Poor
Location Average

Although the employees we encountered at the front desk and for maid service were all polite and helpful, the standards were well below expected. It seemed there was no manager on site. Our heating unit was not able to be controlled in the room, and we became very ill during the night. In the morning we discovered the air filter in the unit was clogged with filth. The carpets at some places in the hotel - a stairwell comes to mind - were obviously not vacuumed recently; in our room the carpets around the perimeter of the room looked dusty. We chose a room with a kitchen but found it had not one utensil, dish or cooking pot/pan. It would have been good to have a heads-up that we needed to bring those things to a room with a "kitchen." The shower was great! But our towels/supplies were bare minimum for two people, and we made reservations and signed in for the three of us. We never had enough towels because even though we asked for more, they were so small and thin that it was hard to manage with what we got, especially because we needed some towels for the kitchen as well. My perception is that this hotel is not well managed for customer satisfaction and should not rate AAA 3 stars until improved. I want to re-iterate that the employees we encountered were responsive to our requests, but my sense was they have not been properly trained - a management issue.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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