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Hotel

Element by Westin Times Square West

311 W 39th St, New York, NY, 10018

3.7AAA Reviews
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Amenities

Wireless Internet AccessPet FriendlyFitness CenterHandicap Accessible
  • Type

    Extended Stay Contemporary Hotel

  • Location

    311 W 39th St 10018. Station: 42 St-Port Authority

  • AAA Benefit

    Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

  • Dining & Entertainment

    nearby

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes

  • Sports & Recreation

    exercise room

  • Guest Services

    valet and coin laundry

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.4
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.9
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS2.5
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This contemporary and eco-friendly hotel is near to the bustling Port Authority. The kitchenettes and a good number of well-designed rooms with two beds make it a no-nonsense, popular choice. Smoke free premises. 411 efficiencies. 40 stories, interior corridors. Bath: shower only. Accessibility (Call).

AAA Verified Reviews (12)

3.7Reviews are provided by verified customers
POWERED BY
Reviewed by Melinda Medina on 5/27/2024
Room Good
Staff Average
Public Spaces Good
Cleanliness Excellent
Location Average

I asked to change pillows twice for cotton. they never did it.

Reviewed by Trusted Customer on 3/17/2024
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

We enjoyed our stay. The location was within 15 minutes walking distance to everything we had planned. Our room was very clean. The elevator waits weren't too long except on the day we were checking out so give yourself extra time.

Reviewed by Trusted Customer on 1/24/2024
Room Good
Staff Excellent
Public Spaces Average
Cleanliness Good
Location Good
Reviewed by Trusted Customer on 10/10/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Good
1
AAA Response
10/11/2023

Hello, As a member service organization your feedback is valuable. We are happy to see you had a pleasant stay. We appreciate you taking the time to share insights with us. Regards, David at AAA Travel

Reviewed by Michael Dean on 7/30/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Great staff very clean. Location from Pen Station only a few blocks!

1
AAA Response
7/31/2023

Hello Michael, As a member service organization, your feedback is valuable. We are happy to see you had a 5-star review. We appreciate you taking the time to share insights regarding the service and cleanliness of the hotel. Best, Chuck

Reviewed by Trusted Customer on 5/22/2023
Room Average
Staff Average
Public Spaces Bad
Cleanliness Average
Location Bad

This hotel is in an area filled with drug shops, addicts, and gang members. The Joyce restaurant next door was great and only safe option for dining. Did not feel safe enough to go out in evening. Was not the upscale vacation in Manhattan that we expected! Would not go back!

1
AAA Response
5/22/2023

Hi, Thank you for sharing feedback regarding your stay. We are disappointed to hear your feedback. Although your insights will help others as they make hotel decisions on AAA.com. Best, Chuck

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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