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Hotel

Hilton Garden Inn

1624 Richmond Rd, Williamsburg, VA, 23185

3.5AAA Reviews
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HOTEL RATES STARTING FROM

$175

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap Accessible
  • Type

    Hotel

  • Location

    1624 Richmond Rd 23185

  • AAA Benefit

    Members save up to 10% and earn Honors points when booking AAA/CAA rates!

  • Pool

    heated indoor

  • Dining & Entertainment

    nearby, full bar

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet

  • Sports & Recreation

    hot tub, exercise room

  • Guest Services

    coin laundry

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.2
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This hotel offers a spacious modern, sun-lit lobby, a lounge that serves appetizers and drinks in the evenings, and stay-fit exercise kits available for use in your room. Smoke free premises. 119 units. 4 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (6)

3.5Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 6/23/2024
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Trusted Customer on 7/26/2023
Room Average
Staff Excellent
Public Spaces Average
Cleanliness Good
Location Excellent

Only one working elevator. Difficult to open room door. Substantial charge for breakfast. Children running in halls and playing games in halls at night.

1
AAA Response
7/27/2023

Hello, as a member service organization your feedback is valuable. Thank you for your review.

Reviewed by Brenda Johnson on 4/13/2023
Room Good
Staff Good
Public Spaces Average
Cleanliness Good
Location Good
1
AAA Response
4/18/2023

Thank you for your review. Kind Regards, AAA Travel

Reviewed by Andrew Weaver on 2/21/2023
Room Good
Staff Excellent
Public Spaces Average
Cleanliness Average
Location Good

The hotel was undergoing work and renovation during our stay. However, the room was clean and the staff was super nice. The price was probably discounted because of the work being done in the facility.

Reviewed by Angela Kennedy on 1/26/2023
Staff Average
Public Spaces Good
Location Good

I really enjoyed the check-in process, but when my husband and I went to get breakfast; staff asked for a ticket as she should have, but when we weren't aware of the $24.00 fee, due to us booking from a 3rd party, I was disappointed, and asked the clerk how we should have known when we were never told. It was if we had done something wrong; when I advised that we were told what time breakfast was, but never advised that we would have to pay. I feel the clerk should have been more patient, but it was as if we were wrong for asking. Poor customer service, but really nice quiet hotel. Just make sure that you ask if breakfast is included, and even if we were 3rd party, the majority of the fee came to that establishment. We didn't eat breakfast there, and the food looked really great. Clerk's probably should be better trained with check-in process, especially those customers that use a 3rd party agency for bookings!!!!!

Reviewed by Neil Yockey on 12/5/2022
Room Poor
Staff Excellent
Public Spaces Average
Cleanliness Good
Location Average

Rooms were small and sub-par for the brand and value. They seemed more like a college dormitory than a hotel room. They advertise having a bar/lounge which is nothing more than a corner off the front desk where breakfast is served. It is only set up for a few hours every evening. This was a selling point for us which is poorly portrayed.

1
AAA Response
12/6/2022

Hello, As a member service organization your feedback is valuable to us. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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