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Holiday Inn by the Falls

5339 Murray St, Niagara Falls, ON, L2G 2J3

4.0AAA Reviews

HOTEL RATES STARTING FROM

$156

Taxes and fees will be calculated at checkout

Amenities

Wireless Internet AccessSwimming PoolFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    Adjacent to Skylon Tower. 5339 Murray St L2G 2J3

  • Pool

    heated outdoor, heated indoor

  • Dining & Entertainment

    Coco's Terrace Steakhouse, see separate listing, full bar

  • Room Amenities

    refrigerators, coffeemakers, pay movies, wireless Internet

  • Sports & Recreation

    sauna, hot tub, exercise room

  • Guest Services

    coin laundry, room service

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.1
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

A short walk to the falls and the casino, rooms are a good size and feature balconies. A nicely landscaped outdoor pool area offers a pleasant retreat in the summer months. The restaurant's large patio is ideal for people-watching. Smoke free premises. 122 units. 6 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (6)

4.0Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 10/1/2024
Room Good
Staff Poor
Public Spaces Average
Cleanliness Excellent
Location Excellent

The reservation explicitly said breakfast was included in the price. When I went to the front desk to check on breakfast hours, I was advised in no uncertain terms that my AAA rate did NOT include breakfast, furthermore, the unpleasant clerk behind the desk on 9-22 late afternoon ( no name tag) said it would be 15 CAD if I reserved on the spot, otherwise price would double to 30 CAD if made later. Needless to say, we were greatly inconvenienced having to go looking for breakfast elsewhere on 2 different rainy mornings. Quite unacceptable.. During checkout another clerk clarified we had been entitled to breakfast, but did not offer any discount for services not rendered.

1
AAA Response
10/1/2024

Hello, As a member service organization, your feedback is valuable. We appreciate you taking the time to rate your stay. I will follow up separately regarding your overcharge. Regards, Chuck

Reviewed by Trusted Customer on 10/5/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Trusted Customer on 10/3/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Average

Very old. Slow check in. Restaurant told us they do their own exchange rate and charged us 30$ more than it should have been.

1
AAA Response
10/17/2023

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

Reviewed by Trusted Customer on 6/28/2023
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Excellent

Everything was clean and neat. Staff was friendly and helpful. House keeping didn't vacuum or sweep my floors while I there. (On first day sand accidently spilled out from my water shoes.)

Reviewed by Marie on 10/3/2022
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

The hotel is clean. The beds & pillows were comfortable. The hotel restaurant is a great choice for dining in the area. Skylon Tower, Fallsview Casino, a convenience store, & Niagara Falls are all within walking distance. Excellent location, clean hotel, & attentive staff.

Reviewed by Trusted Customer on 8/6/2022
Room Good
Staff Excellent
Public Spaces Good
Cleanliness Good
Location Good

The room was clean, the staff were pleasant, and the hotel was centrally located.

1
AAA Response
8/8/2022

Hello, As a member service organization your feedback is valuable. We are happy to see you had a 5-star stay. We appreciate you taking the time to share insights from your stay with us. Ashley – Auto Club Group

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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