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Hotel

Holiday Inn Rochester Downtown

70 State St, Rochester, NY, 14614

1.2AAA Reviews

CHECK HOTEL RATES AND AVAILABILITY

Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    70 State St 14614

  • Pool

    heated outdoor

  • Parking

    on-site (fee)

  • Dining & Entertainment

    2 restaurants

  • Room Amenities

    refrigerators, microwaves, coffeemakers, wireless Internet

  • Sports & Recreation

    exercise room

  • Guest Services

    valet and coin laundry

  • Terms

    pet friendly (call for restrictions/fees.)

  • Hotels

    Holiday Inn Rochester Downtown

AAA Verified Reviews (5)

1.2Reviews are provided by verified customers
POWERED BY
Reviewed by Michael Michalski on 10/25/2023
Room Average
Staff Good
Public Spaces Average
Cleanliness Good
Location Average

The hotel is very out dated .and over priced

Reviewed by Trusted Customer on 10/24/2023
Room Bad
Staff Bad
Public Spaces Bad
Cleanliness Bad
Location Average

Hotel was dirty and freezing. Notified the desk and was told that the heat does not come on until mid-November. They did not offer any extra sheets or blankets. I called corporate and they didn’t care! I do not understand how AAA gave them their diamond rating. This place was the pits!

Reviewed by Trusted Customer on 8/16/2023
Room Bad
Staff Bad
Public Spaces Bad
Cleanliness Bad
Location Bad

Horrible hotel. There wasn’t a pool out restaurant when we went because there were under construction. They wouldn’t give us the cheaper daily rate instead we paid the higher rate from when we booked months and months ago. Awful. It was dirty and steward was unhelpful.

1
AAA Response
8/28/2023

Hi, As a member service organization your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory. We will forward this information to the hotel. We appreciate you taking the time to share insights from your stay with us.

Reviewed by Mark Kmen on 2/27/2023

I did not stay in this hotel based on the terrible reviews I had read. Therefore I don't think I can answer any questions,

Reviewed by Trusted Customer on 10/24/2022
Room Average
Staff Poor
Public Spaces Poor
Cleanliness Good
Location Poor

Room was ok as far as temperature & appearance but hallways, lobby and breakfast area were cold. Enough so one needed a jacket. Breakfast brunch was terrible and surprisingly they charge us $15/person. Scrambled eggs were grayish, fruit was old, overall there was very limited selection. Going to an outside restaurant was not easy. We found out while we were at breakfast that the water to the building was turned off. We had not been verbally told this when we checked in and that’s when we learned the water was turned off from 8am to 11am. Supposedly there was a small sign at the reception desk that mentioned this but after a long day of driving, my wife & I both missed it. Needless to say, we could not take showers, we had to brush our teeth using bottled water and toilet use was limited to one flush. The afternoon receptionist was ok as far as friendliness, the morning receptionist, not so much.

1
AAA Response
10/24/2022

Hello. Thank you very much for taking the time to leave a review about your recent stay at Holiday Inn Rochester Downtown an IHG Hotel. We hate to hear about your negative experience. Your feedback will help other travelers as they make informed booking decisions.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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