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Hotel

Renaissance Charlotte SouthPark Hotel

5501 Carnegie Blvd, Charlotte, NC, 28209

3.5AAA Reviews
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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    5501 Carnegie Blvd 28209

  • AAA Benefit

    Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

  • Pool

    heated indoor

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, coffeemakers, wireless Internet (fee), safes

  • Sports & Recreation

    sauna, exercise room

  • Guest Services

    complimentary and valet laundry, boarding pass kiosk

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM4
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.4
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.6
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Glossy surfaces and shiny metals give the rooms some Hollywood glam-style. Spacious desks, huge TVs, and plump bedding topped with a dramatic, upholstered headboard complete the look. With a spacious lounge in the atrium lobby, plus a courtyard with a fountain and several fire pits, there are many spots ideal for relaxing outside your room. Smoke free premises. 264 units. 7 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (2)

3.5Reviews are provided by verified customers
POWERED BY
Reviewed by Jason Houston on 4/28/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Great location. It was close to restaurants and shops. Very close to main arteries and highways. Then staff was very friendly and then accommodations were clean and refreshing. I even loved the fact the Fitness Center had a Peloton

1
AAA Response
5/2/2023

Hello, As a member service organization your feedback is valuable to us. We are happy to hear you had a 5-star stay. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 3/8/2023
Room Average
Staff Average
Public Spaces Good
Cleanliness Good
Location Good

Many reasons for the 2 star rating. To start - the Wi-Fi did not work. And our rooms on the first floor were directly across the hall from very loud breakfast meeting room with lots of noise at 8 am on a Saturday morning! There was no room service or any food available until after 5 pm and lastly - we were given 2 different AAA rates for 2 rooms which were exactly the same room. Very disappointing and will not return.

1
AAA Response
3/8/2023

Hello, As a member service organization your feedback is very valuable to us. We are disappointed to hear that your stay was unsatisfactory. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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