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Hotel

Red Lion Kelso

510 Kelso Dr, Kelso, WA, 98626

2.2AAA Reviews

HOTEL RATES STARTING FROM

$84

Taxes and fees will be calculated at checkout

AAA Verified Reviews (6)

2.2Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 8/24/2024
Room Poor
Staff Good
Public Spaces Good
Cleanliness Average
Location Excellent

Toilet was dirty and clogged in our first room. In the 2nd the shower leaked from the valve onto the floor

Reviewed by Walt on 12/20/2023
Room Bad
Staff Average
Public Spaces Bad
Cleanliness Bad
Location Good

Worst hotel we have every stayed in. Carpet was frayed and torn as you entered the room. Carpet had no pad a floor was freezing as we were in a ground florr room. Stains on the carpet. Furniture was outdated, scratched, and worn. The upholstered sitting chair arms and back were filthy and stained. The sink and tub had no drain stops. Tub grout was gross. Tissue dispenser was rusty.

1
AAA Response
12/29/2023

Hello. Thank you very much for taking time to supply feedback about your recent stay. We’re disappointed to hear about your negative experience. Your feedback will help other travelers as they make informed booking decisions.

Reviewed by Shirley Ward on 9/21/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Average
Location Excellent

Nice room & great breakfast!

Reviewed by Trusted Customer on 7/20/2023
Room Poor
Staff Good
Public Spaces Average
Cleanliness Poor
Location Good

Bedsheets had stains, ants on carpet and bathroom tiles had mildew.

1
AAA Response
8/11/2023

We're disappointed of the cleanliness issues at this hotel. We will follow up with you directly via your contact email regarding this.

Reviewed by Trusted Customer on 5/23/2023
Room Bad
Staff Bad
Public Spaces Bad
Cleanliness Bad
Location Poor

The Hotel was not the photo on the website. The building was dated and in need of an update. The hallway carpets were worn and frayed. The carpet in the room was soiled and stained. The bed was broken and the easy chair was filthy and stained on every portion of the chair. The bathroom had mold around the tub, the toilet was circa 1959 and a wasteful 7 gallon flush , ill-fitted and incorrect toilet with 5 inches between the tank and the wall, a true rummage sale find at best. There were black hand prints all over the bathroom door and ants in the bathroom. Housekeeping can the 1st morning and never again for the rest of the trip. In order to get clean towels a trip to the front desk was required, and while an apoligy and excuses for housekeeping not tending to the room with assurances that it would be rectified but still house cleaning staff NEVER came. The breakfast food was horrible, it look like it was multiple day leftovers and we ate elsewhere everyday. This hotel is gross.. there are other choices in the area.. be smarter than my husband and I , select any other hotel but red lion.

1
AAA Response
5/23/2023

Hello, Thank you for sharing a thorough review of your stay. We are disappointed to hear of the challenges and the condition of your room. Your insights will help others as they make hotel decisions on AAA.com. Regards, Chuck

Reviewed by Trusted Customer on 5/2/2023
Room Bad
Staff Poor
Public Spaces Bad
Cleanliness Bad
Location Average

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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