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Hotel

Sheraton Columbia Downtown Hotel

1400 Main Street, Columbia, SC, 29201

3.2AAA Reviews

HOTEL RATES STARTING FROM

$101

Taxes and fees will be calculated at checkout

AAA Verified Reviews (5)

3.2Reviews are provided by verified customers
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Reviewed by Trusted Customer on 8/8/2024
Room Excellent
Staff Excellent
Public Spaces Good
Cleanliness Excellent
Location Good

This was our first time staying here. The hotel was very clean and the bed extremely comfortable. The location was right downtown and close to restaurants.

Reviewed by Trusted Customer on 11/20/2023
Room Poor
Staff Good
Public Spaces Average
Cleanliness Average
Location Average

tub/shower was plugged up, there was no water for the coffee maker when I asked for water they charged me $2 for the water, the paint was cracked and peeling around the windows, overall sloppy infrastructure maintenance.

Reviewed by Trusted Customer on 6/29/2023
Room Good
Staff Bad
Public Spaces Average
Cleanliness Excellent
Location Good

It is a beautiful old hotel, the room looked new. It had a large clean bathroom but the layout of the bathroom made it difficult to get ready in the morning. Couldn't get in front of the mirror because of a shelf, no table or shelf to put our makeup os shaving material on. The problem may have been that it was a handy cap room. The biggest overall problem with the hotel was it's lack of personnel. There wes no one to take our bags to and from the room and I am 76 and my wife 68 and we had to do it all ourselves. The only positive was the Valet parking attendants who helped us whenever they could.

1
AAA Response
6/30/2023

Hello, Thank you for your review. Your feedback is valuable to us and we appreciate your sharing your experience. Kind Regards, AAA Travel

Reviewed by Osborne Owens iii on 5/29/2023
Room Bad
Staff Average
Cleanliness Average
Location Good

1st we were given one of the worst rooms in the hotel and when we asked to change rooms we were told that that was impossible and that they would see about changing our room the next day which never happened. 2nd the food wasn’t good at all. Thirdly the towels were very hard and the bathroom was set up not to accommodate usage, it wasn’t a pleasant stay at all.

1
AAA Response
5/31/2023

Hello Osborne. Thank you very much for taking the time to leave a review about your recent stay at Sheraton Columbia Downtown Hotel. We hate to hear that your experience did not match your expectations. However, your feedback will help other travelers as they make informed booking decisions.

Reviewed by Trusted Customer on 1/31/2023
Room Average
Staff Excellent
Public Spaces Poor
Cleanliness Excellent
Location Average

Room was small with one chair for two people. Nice bathroom and bed. Rooftop restaurant was closed. Desk staff and valets were pleasant and efficient.

1
AAA Response
1/31/2023

Hello , feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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