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Hotel

The Stonebridge Inn

300 Carriage Way, Snowmass Village, CO, 81615

3.3AAA Reviews

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AAA Verified Reviews (3)

3.3Reviews are provided by verified customers
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Reviewed by Trusted Customer on 10/5/2023
Room Good
Staff Excellent
Public Spaces Good
Cleanliness Excellent
Location Excellent
Reviewed by Melinda Hodge on 10/7/2022
Room Average
Staff Good
Public Spaces Good
Cleanliness Average
Location Good
Reviewed by Trusted Customer on 9/8/2022
Room Poor
Staff Average
Public Spaces Average
Cleanliness Good
Location Good

The hotel rooms are very outdated and worn. The bathroom door was missing pieces and looked like it had been repainted many times. We were told when we arrived there would be no housekeeping, untill a guest stays 4 days. When I needed different towels I had to text housekeeping. Sometimes the towels arrived in time, sometimes not.For $400 a night there should be housekeeping. Snowmass was very busy and one day we had to look for parking for 45 minutes as the parking lot was full. When I asked the hotel they were not helpful. Apparently there are no specific hotel parking spaces. I am surprised Hyatt would pit their name on this hotel.

1
AAA Response
9/8/2022

Hello, Thank you very much for taking the time to leave a review about your recent stay at Stonebridge Inn a Destination by Hyatt Residence. We hate to hear that your experience did not match your expectations. Your feedback will help other travelers as they make informed booking decisions.

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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